Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: philrus on January 30, 2014, 05:10:16 AM

Title: C:\part-setup_ais-ffffffff.vpx Error has caused me problems so far
Post by: philrus on January 30, 2014, 05:10:16 AM

I started getting this error awhile ago and (stupidly) ignored it until i noticed i couldn't update avast anymore. I tried repairing avast under the control panel uninstall/repair options and as it was repairing it updated my avast but my firewall wasn't working anymore. The error was still popping up aswell.

So i uninstalled avast using their remover and reinstalled it and tried updating it to the 2014 version but it says my program needs to be 1995 or older (really???). On top of that it now says my subscription has expired!! Ive only had it since Sept of 2013!
The error is still popping up after all this too.

I'm using Avast! Internet Security

Help please?

Title: Re: C:\part-setup_ais-ffffffff.vpx Error has caused me problems so far
Post by: NON on January 30, 2014, 02:53:27 PM

Hello philrus, welcome to the forums.

Please try and follow these steps:

Quote from: avadas.de on October 17, 2013, 09:58:20 PM

Hi,

please start Windows Explorer and enable viewing hidden files AND protected operating system files in the Windows Explorer options. Then check if there is a file called "Program" (not a directory, but a file) directly located under C:\ on your hard disk. If there is such a file (not a directory and only if the file is exactly named "Program"), delete it, run the avast! Uninstall Tool, reboot and try to run the setup again. That should work.

Title: Re: C:\part-setup_ais-ffffffff.vpx Error has caused me problems so far
Post by: philrus on January 30, 2014, 06:53:59 PM

I use Chrome as my main browser. Does that make a difference? Ill go through those steps in IE later today when i get home.

thanks

Title: Re: C:\part-setup_ais-ffffffff.vpx Error has caused me problems so far
Post by: philrus on January 30, 2014, 11:41:14 PM

Ok so it won't let me delete the file. It says, "This action can't be completed because the file is open in Program."

Any suggestions?

Title: Re: C:\part-setup_ais-ffffffff.vpx Error has caused me problems so far
Post by: NON on January 31, 2014, 10:12:19 AM

Quote from: philrus on January 30, 2014, 06:53:59 PM

I use Chrome as my main browser. Does that make a difference? Ill go through those steps in IE later today when i get home.

No, it's not related. The procedure is meant for Windows explorer, not Internet Explorer.

Quote from: philrus on January 30, 2014, 11:41:14 PM

Ok so it won't let me delete the file. It says, "This action can't be completed because the file is open in Program."

Any suggestions?

How about doing it from Safe-Mode?

Title: Re: C:\part-setup_ais-ffffffff.vpx Error has caused me problems so far
Post by: philrus on February 01, 2014, 03:25:41 AM

Yep it all worked.  :)

Thanks!

Title: Re: C:\part-setup_ais-ffffffff.vpx Error has caused me problems so far
Post by: NON on February 01, 2014, 10:13:12 AM

You're welcome, glad it worked. :)