Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: k.feffer on January 30, 2014, 03:48:44 PM

Title: Multiple billing
Post by: k.feffer on January 30, 2014, 03:48:44 PM

TICKET ID   #FET-537-31400 customer #10735649
Your assistance would be appreciated.
I have contacted & submitted tickets in regards to multiple charges to my husband's credit card on 12/19.
We called tech support (dec 22 2013) to be told we did not have a subscription.
On the 29th of December 2013 we purchased Avast Security for a special offered price.
We received the monthly Card statement & we were charged twice (total 32.63 x 2) for the service. both billed on the 19th of Dec.

We would like these refunded, have filed tickets.

Title: Re: Multiple billing
Post by: Para-Noid on January 30, 2014, 05:45:10 PM

I am a user just like you but you can contact avast using this form (http://www.avast.com/contact-form.php).

Title: Re: Multiple billing
Post by: k.feffer on January 30, 2014, 07:23:00 PM

thank you for the form