Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Eblem on February 08, 2014, 07:17:47 AM

Title: Got old license file when made a new purchasing
Post by: Eblem on February 08, 2014, 07:17:47 AM

Today I bought 3 pc's for 3 years for license renovation (avast pro), but when i got my email with the license file, it was the old one (which expires in 28 days), and not the new one with 3 years... I've tried cleaning my internet browser (cache), updated avast to last version, even download several times the same file but nothing... still the same old license file and not new one...

How do I get the correct license file? thanks!

Title: Re: Got old license file when made a new purchasing
Post by: CraigB on February 08, 2014, 07:52:44 AM

You can see about getting a new one sent http://www.avast.com/resend-license-paid.php

Title: Re: Got old license file when made a new purchasing
Post by: Eblem on February 12, 2014, 03:39:34 AM

nope, still getting back the same old lisence file  :'(

Title: Re: Got old license file when made a new purchasing
Post by: iroc9555 on February 12, 2014, 04:08:31 AM

Hola Eblem. Bienvenido al foro.

Parece que sabes suficiente ingles asi que trata de conseguir tu nueva orden aqui:
https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast

Y mandales un e-mail explicando que pasa a   sales[arroba]avast[punto]com

Lo mas seguro en uno o dos dias te mandan la licencia nueva.

Upss I thought I was answering your topic in the Spanish forum. Next time just post once please.