Avast WEBforum
Consumer Products => Avast Mobile Apps => Avast Backup for Android => Topic started by: Chris4877 on February 09, 2014, 12:18:27 AM
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Hello,
I have just now downloaded and installed avast! Mobile Security and avast! Mobile Backup.
Now, I already have an avast! Account setup on my PC.
After downloading and installing these two apps, I tapped the "Set up avast! Account" button in the avast! Mobile Backup app, and then tapped the "Sign in with email" button.
I then entered the email address for my avast! Account, and tapped the "Sign In" button.
I was taken to a new page which contained a new field, labelled "Enter the password," as well as the following message:
"The email address is already used in my.avast.com. Enter the password for the account or choose another email address."
Now, although I know I shouldn't do this, I have a text file saved on my SD card, containing the password for the account. This is because I have a very long, complicated and secure password with 64 characters. The text file has no leading or trailing spaces, so, in a text editor, I can choose "Select all -> Copy" with no possibility of extra unwanted leading or trailing spaces being copied along with the password.
So, I copied and pasted the password into the password field, and tapped the "Sign In" button.
I received the following error message:
"The e-mail or password you have entered is incorrect."
Now, I am absolutely certain that the e-mail and password are both correct; in fact, as I write this, I am logged into my avast! Account on my PC!
If anyone would be kind enough to give me some advice or suggestions on what to do next, I shall be forever in your debt!
Many thanks in advance for any help or advice!
Thanks and regards to all
Christopher Souter
(Sydney, Australia)