Avast WEBforum

Other => Viruses and worms => Topic started by: dobie on February 09, 2014, 07:55:33 PM

Title: SRVSINF virus
Post by: dobie on February 09, 2014, 07:55:33 PM

This is identified as a virus when I do a search but I can't find anything on the forum.
Constant unwanted pop-ups. Running avast free and malwarebytes but neither one have removed it
Any ideas?

Title: Re: SRVSINF virus
Post by: magna86 on February 09, 2014, 08:02:07 PM

Hello,
We'll run system diagnostics with these two powerful tools. That will allow us to quickly ascertain whether or not malware may be running on your machine.



=> Please download Farbar Recovery Scan Tool (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/) ((http://www.mcshield.net/personal/magna86/Images/FRST_canned.png)) by Farbar and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  

---    ---    ---    ---    ---    ---


=> Please download GMER, the RootKit Detector tool from the link below and save it to your Desktop:

Gmer download link (http://www2.gmer.net/download.php)
Note: file will be random named

Double-clicking to run GMER.

• Wait for initial scan to finish - if there is any query, click No;
  
• Click [ Scan ] button and wait until the full scan is complete;
  
• Click [ Save ... ]- save the report to the Desktop (named ARK );
  
  
• Then click the >>> button and select Autostart card;
  
• Click [ Scan ] button;
  
• After quick scan, click Copy button;
  
• Open notepad and Paste text. Save report to the Desktop (named autostart )
  

> Attach here both Gmer logreports. (ARK.txt and autostart.txt)

Title: Re: SRVSINF virus
Post by: Pondus on February 09, 2014, 08:11:44 PM

srvsinf.com is a browser hijacker giving ad and search popups....usually classed as PUP
PUP = not virus / Possible Unwanted Program .....crap that usually comes bundled with freeware downloads   ;)

they can be a pain to remove, and if you have one, there is usually more, so follow magnas instructions