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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: beastman on February 15, 2014, 12:28:36 PM

Title: repeated deepscreen is analysing a file when opening .rtf files
Post by: beastman on February 15, 2014, 12:28:36 PM

This is only started happening recently. I use a legit program called Atlantis, a nice word processor. When the program is open, when load further .rtf files it does the deepscan thing which is mightly annoying. I have the .exe file listed as an exclusion at C:\Program Files (x86)\Atlantis\Atlantis.exe - anyone know whats going on here?

Title: Re: repeated deepscreen is analysing a file when opening .rtf files
Post by: Lisandro on February 16, 2014, 09:02:50 PM

Reported to moderators. Hope developers take a look.

Title: Re: repeated deepscreen is analysing a file when opening .rtf files
Post by: beastman on February 17, 2014, 12:52:30 AM

Quote from: Tech on February 16, 2014, 09:02:50 PM

Reported to moderators. Hope developers take a look.

thanks alot. A weird thing is though it that it is intermittent!

Title: Re: repeated deepscreen is analysing a file when opening .rtf files
Post by: DavidR on February 17, 2014, 01:22:01 AM

Is the DeepScreen scanning Atlantis.exe or the actual .rtf file ?

Putting C:\Program Files (x86)\Atlantis\Atlantis.exe in the DeepScreen Exclusions is unlikely to resolve this if DeepScreen is actually scanning the .rtf file/s. That exclusion would exclude C:\Program Files (x86)\Atlantis\Atlantis.exe when it is started up, but it doesn't exclude its actions, opening the .rtf file is an action of Atlantis.exe.

Something that you could try, from the avastUI > Settings > Antivirus > Hardened Mode - set that to Aggressive. As strange as this may seem it could reduce this problem.