Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: adixtiath on February 23, 2014, 09:22:21 PM

Title: Avast Licence
Post by: adixtiath on February 23, 2014, 09:22:21 PM

I bought 1 year of pro avast antivirus around 2 months ago, but now i changed my computer, but i cant use my 1 year licence here, it ask me for a code which i dont have, and on the website it says im a member but that i dont have any commercial licence, what can i do? please help

Title: Re: Avast Licence
Post by: Alikhan on February 23, 2014, 09:24:01 PM

Did you uninstall from avast! from your previous PC?

If you have:

http://www.avast.com/en-gb/resend-license-paid.php

Title: Re: Avast Licence
Post by: adixtiath on February 23, 2014, 09:48:28 PM

(http://imageshack.com/a/img42/5879/qyx4.png)   



i just errased that device from my account  and sent the request from the link you put, but this was the answer, Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.


but you can check in the image i do have my licence

Title: Re: Avast Licence
Post by: Para-Noid on February 23, 2014, 09:56:27 PM

Your "my avast" account is an online record of the active devices protected by avast.
Check your email for the license and save it on your HDD. Even though I use the free
version I have an AIS license which is saved in my download folder.  :)