Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Electrolytez on February 25, 2014, 11:16:37 PM

Title: My avast premier wont accept my license?
Post by: Electrolytez on February 25, 2014, 11:16:37 PM
My previous expired and I just purchased a new one. The new key wont work, it keeps saying " Unable to insert the license file. AN attempt was made to load a program with an incorrect format."
Title: Re: My avast premier wont accept my license?
Post by: essexboy on February 25, 2014, 11:21:06 PM
When you renewed you should have received an e-mail with an Avastlic attachment.  Save that to your desktop and double click it.  If the file is corrupt then use the resend licence page  http://www.avast.com/resend-license-paid.php
Title: Re: My avast premier wont accept my license?
Post by: Electrolytez on February 26, 2014, 12:40:05 AM
Quote from: essexboy on February 25, 2014, 11:21:06 PM
When you renewed you should have received an e-mail with an Avastlic attachment.  Save that to your desktop and double click it.  If the file is corrupt then use the resend licence page  http://www.avast.com/resend-license-paid.php

Ok I just tried that. It still gives me that error and says the exact same thing.
Title: Re: My avast premier wont accept my license?
Post by: Alikhan on February 26, 2014, 12:50:06 AM
Quote from: Electrolytez on February 26, 2014, 12:40:05 AM
Quote from: essexboy on February 25, 2014, 11:21:06 PM
When you renewed you should have received an e-mail with an Avastlic attachment.  Save that to your desktop and double click it.  If the file is corrupt then use the resend licence page  http://www.avast.com/resend-license-paid.php

Ok I just tried that. It still gives me that error and says the exact same thing.

What file extension is the license file you have? Is it ".avastlic"?

Are you also sure you're using your new current license?

It could be that the servers are updating with the new license too.
Title: Re: My avast premier wont accept my license?
Post by: Electrolytez on February 26, 2014, 02:30:43 AM
Quote from: Alikhan on February 26, 2014, 12:50:06 AM
Quote from: Electrolytez on February 26, 2014, 12:40:05 AM
Quote from: essexboy on February 25, 2014, 11:21:06 PM
When you renewed you should have received an e-mail with an Avastlic attachment.  Save that to your desktop and double click it.  If the file is corrupt then use the resend licence page  http://www.avast.com/resend-license-paid.php

Ok I just tried that. It still gives me that error and says the exact same thing.

What file extension is the license file you have? Is it ".avastlic"?

Are you also sure you're using your new current license?

It could be that the servers are updating with the new license too.
Yes its ".avastlic"

Yea I am positive. I saved it on my desktop.

Is that it may be? Earlier this morning, it was working but this afternoon my computer crashed and when I rebooted, thats when my Avast didn't work anymore and I bought the license thinking it was expired yet both the OLD and NEW does not work.
Title: Re: My avast premier wont accept my license?
Post by: essexboy on February 26, 2014, 03:18:24 PM
In that case go for a re-install as the crash may have damaged it somehow

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

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