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Avast Products => Avast Free Antivirus / Pro Antivirus / Internet Security/ Premier => Topic started by: MysticMan on March 02, 2014, 12:32:06 AM

Title: Avast 2014 Disk Rescue CD
Post by: MysticMan on March 02, 2014, 12:32:06 AM
I can not create a Rescue CD! When I choose "CD" and attempt to download after a short while I get a prompt that states "Failed to create rescue disk." The problem is I can not download the ISO required to burn the rescue disk. Is there another place where I can download the ISO since I can not download the toolkit  using Avast?
Title: Re: Avast 2014 Disk Rescue CD
Post by: bob3160 on March 02, 2014, 02:52:55 PM
I can not create a Rescue CD! When I choose "CD" and attempt to download after a short while I get a prompt that states "Failed to create rescue disk." The problem is I can not download the ISO required to burn the rescue disk. Is there another place where I can download the ISO since I can not download the toolkit  using Avast?
What Operating System are you using ? Which version of avast! ?? What kind of internet access do you have ???
Title: Re: Avast 2014 Disk Rescue CD
Post by: AdrianH on March 02, 2014, 03:02:49 PM
You are not alone, there is obviously something wrong with the server/system.

http://forum.avast.com/index.php?topic=147078.0

Looking at the Rescue Disc sub forum there are others having problems.
Title: Re: Avast 2014 Disk Rescue CD
Post by: bob3160 on March 02, 2014, 03:48:19 PM
You are not alone, there is obviously something wrong with the server/system.

http://forum.avast.com/index.php?topic=147078.0 (http://forum.avast.com/index.php?topic=147078.0)

Looking at the Rescue Disc sub forum there are others having problems.
(http://www.screencast-o-matic.com/screenshots/u/Lh/1393771584056-92064.png)
Title: Re: Avast 2014 Disk Rescue CD
Post by: AdrianH on March 02, 2014, 04:06:49 PM
Same here Bob.

I am on a 24Mb connection and the "Toolkit" was downloading for for 2 hours then died.

Title: Re: Avast 2014 Disk Rescue CD
Post by: bob3160 on March 02, 2014, 04:11:34 PM
Same here Bob.

I am on a 24Mb connection and the "Toolkit" was downloading for for 2 hours then died.
Mine isn't a download problem but a creation problem.  :'(
Title: Re: Avast 2014 Disk Rescue CD
Post by: MysticMan on March 02, 2014, 07:26:41 PM

What Operating System are you using ? Which version of avast! ?? What kind of internet access do you have ???
[/quote]

I am using Windows XP Pro w/SP3, Avast Free Antivirus 2014.9.0.2013, I have cable Internet access and I have 120GB of free space on my hard drive...
Title: Re: Avast 2014 Disk Rescue CD
Post by: luis navarro on May 14, 2014, 12:20:16 PM
I was trying to burn the CD but didnt work.Despite Im an advanced PC user with 14 years experience at 8h/day.
I cant find the Rescue Disk in Google.  Only trhu Softonic who asks your mobile normally.
I know some of my facts are missing.
Its clear:  Avast should investigate this point.
Title: Re: Avast 2014 Disk Rescue CD
Post by: Eddy on May 14, 2014, 07:11:31 PM
Just tested it and it works without any problem at all for me.

edit:
Download, burned and tested the cd.
Downloaded, safed and tested the usb.
Title: Re: Avast 2014 Disk Rescue CD
Post by: bob3160 on May 14, 2014, 07:13:44 PM
Just tested it and it works without any problem at all for me.
That makes you the exception to the rule Eddy.
As you can see from my post, I can't get it to work and am still waiting for an answer from Avast
why I keep getting that same error message each time I try to create a recovery USB.
Title: Re: Avast 2014 Disk Rescue CD
Post by: Andrey,pro on May 14, 2014, 08:45:42 PM
Hi Bob and luis navarro,

Can you please try to save ISO file into the folder and then if it'll fail attach please EventLog.log which located in C:\ProgramData\AVAST Software\Avast\log\
Title: Re: Avast 2014 Disk Rescue CD
Post by: luis navarro on May 14, 2014, 10:40:25 PM
Andrey,pro, says, and I really appreciate your answr: <Can you please try to save ISO file.... (¿where is it? ¿in th recorded CD? Although opening F: DVD shows the Rescue CD, when I see F: it looks empty. And the same when I lood at the DVD -it seems unrecorded-

into the folder ¿Which folder?
and then if it'll fail attach ¿attach where? please EventLog.log which located in C:\ProgramData\AVAST Software\Avast\log\>
¿Thats all to have a rescue DVD?

AVAST SAFE ZONE: How do I use it. I find NO HELP, NO TUTORIAL.....

Avast AV is simple. The rest is messy. SW developper dont realize how complicated it is. "The drunk thinks everybody is drinking" (its my quote).
SW develppers: the easiest, the most valuable. ¿You get it? The easiest is better than the best.
Title: Re: Avast 2014 Disk Rescue CD
Post by: Andrey,pro on May 14, 2014, 10:54:16 PM
First of all, please, read this article: http://www.avast.com/en-us/faq.php?article=AVKB114

You need to create ISO file and save it into the folder as described in the article. If you'll get an error message you need move to C:\ProgramData\AVAST Software\Avast\log\ directory and attach EventLog.log file at the forum.
Title: Re: Avast 2014 Disk Rescue CD
Post by: luis navarro on May 16, 2014, 02:03:29 PM
First of all, please, read this article: http://www.avast.com/en-us/faq.php?article=AVKB114

You need to create ISO file and save it into the folder as described in the article. If you'll get an error message you need move to C:\ProgramData\AVAST Software\Avast\log\ directory and attach EventLog.log file at the forum.

DearAndtey, yo didnt answer my question. Pls try not to refer to previous answers since its complicated to mix them not been knowledgeable.
Pls try not to be criptic or so concise. What would you Google to find the damm Rescue record.My avast Premer has finished its month trial.And I m very overwhelmed.Tks.
Title: Re: Avast 2014 Disk Rescue CD
Post by: bob3160 on May 16, 2014, 02:24:01 PM
@Andrey,pro
Sorry but your answer isn't acceptable.
This is something that needs input from Avast.
It is a function offered in avast! and should not require that we go through hoops
in order to complete a simple task of creating a recovery media.
If it doesn't work and can't be fixed, then it should be removed.


The ironic part is that when this feature was first introduced during a beta release,
it worked flawlessly.
I even created a video about this excellent and needed function.
Title: Re: Avast 2014 Disk Rescue CD
Post by: hake on May 16, 2014, 02:39:26 PM
I burned the ISO to CD but the operating system on it would not boot.  It progressed no further than the display of four pale blue panes in square formation then hung.
Title: Re: Avast 2014 Disk Rescue CD
Post by: Andrey,pro on May 16, 2014, 05:12:01 PM
@Andrey,pro
Sorry but your answer isn't acceptable.
This is something that needs input from Avast.
It is a function offered in avast! and should not require that we go through hoops
in order to complete a simple task of creating a recovery media.
If it doesn't work and can't be fixed, then it should be removed.
It's working fine for me... I asked about EventLog.log because it can be useful for avast team (I think you can find an error code in this file).
Title: Re: Avast 2014 Disk Rescue CD
Post by: bob3160 on May 16, 2014, 05:29:08 PM
Quote
It's working fine for me
On which Operating system ??? 32 or 64 bit ???
Title: Re: Avast 2014 Disk Rescue CD
Post by: Andrey,pro on May 16, 2014, 05:31:34 PM
windows 7 Starter edition, 32 bit
Title: Re: Avast 2014 Disk Rescue CD
Post by: bob3160 on May 16, 2014, 07:07:27 PM
windows 7 Starter edition, 32 bit
Once I get back home, (End of this month) I'll try a creation of a Rescue DVD on a windows 8.1.1 32 bit system.
I know creation on a 64 bit Windows 8.1.1 does not work.
Title: Re: Avast 2014 Disk Rescue CD
Post by: jbionic2010 on December 12, 2015, 10:03:20 AM
I am having the same issue with Avast 2016 Free  Edition
Any hints how to resolve this yet?
Title: Re: Avast 2014 Disk Rescue CD
Post by: Asyn on December 12, 2015, 10:08:49 AM
-> https://forum.avast.com/index.php?board=6.0
Title: Re: Avast 2016 Disk Rescue CD
Post by: ga6939russ on June 15, 2016, 01:42:04 AM
I have read several of the messages from users who are having a problem similar to mine. I'm not happy with all the answers given as they assume the users know what the person giving the answer  is talking about. Why can't people be more specific as to folder locations and show that they really are reading the message before responding.

I too am unable to create a Rescue Disc on either a USB drive or a CD. I get the message that the creation failed but there is no explanation as to why it failed. I have looked at the log file specified and the entry there is so short and contains codes that mean nothing to the user. Avast needs to respond to this problem with more information as well as a fix to the problem if necessary.
Title: Re: Avast 2016 Disk Rescue CD
Post by: Asyn on June 15, 2016, 05:57:43 AM
I too am unable to create a Rescue Disc on either a USB drive or a CD. I get the message that the creation failed but there is no explanation as to why it failed. I have looked at the log file specified and the entry there is so short and contains codes that mean nothing to the user. Avast needs to respond to this problem with more information as well as a fix to the problem if necessary.
Already fixed in the beta versions.
Title: Re: Avast 2014 Disk Rescue CD
Post by: DavidR on June 15, 2016, 04:22:53 PM
I too am unable to create a Rescue Disc on either a USB drive or a CD. I get the message that the creation failed but there is no explanation as to why it failed. I have looked at the log file specified and the entry there is so short and contains codes that mean nothing to the user. Avast needs to respond to this problem with more information as well as a fix to the problem if necessary.
Already fixed in the beta versions.

If people are unwilling to use a beta version on their system - if I remember rightly, I believe disabling the avast self-defence module before starting the rescue disk creation is a workaround.
Title: Re: Avast 2014 Disk Rescue CD
Post by: Asyn on June 15, 2016, 04:40:36 PM
If people are unwilling to use a beta version on their system - if I remember rightly, I believe disabling the avast self-defence module before starting the rescue disk creation is a workaround.
Confirmed Dave, it should help as a workaround until the next final release.