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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: otcd on March 02, 2014, 09:09:08 PM

Title: Temp files/folders found as virus
Post by: otcd on March 02, 2014, 09:09:08 PM

Hi
Each time my PC boot, Avast finds some temp folders at User/application/local/... as viruses
The folders/files related somehow to BOX sync SW (cloud files keeping)
The note shows one time and cleaning these folders doesn't help
What can be wrong? how do i stop these messages of Avast?
My PC is windows 8.1 64 bit
TX

Title: Re: Temp files/folders found as virus
Post by: DavidR on March 02, 2014, 11:04:16 PM

We will need more detail on the exact location ?
We will also need the file name and malware name given in the avast detection ?

Title: Re: Temp files/folders found as virus
Post by: otcd on March 03, 2014, 07:00:08 PM

Is there a log file i may look for and send? where can i find the messages and track per your question?

Title: Re: Temp files/folders found as virus
Post by: Pondus on March 03, 2014, 07:08:01 PM

Quote

Each time my PC boot, Avast finds some temp folders at User/application/local/... as viruses

take a screenshot of this and attach


follow instructions here and attach Malwarebytes and OTL log    http://forum.avast.com/index.php?topic=53253.0

Title: Re: Temp files/folders found as virus
Post by: seeker15 on March 03, 2014, 08:34:43 PM

Here, avast detected a Malware in this folder path on windows 7. C:\ProgramData\Microsoft\Crypto\RSA64\temp The file named was tmp4C7A. exe
Now, I am not sure how it got there despite the resident shield being on the ON state. Nevertheless, it detected the file as a virus few times but couldn't seem to have deleted it. So, I ran boot time scan. It deleted the file. However, now I do not know if it had deleted an important system file. So far there is no problem as such so I guess, it was not that important. There is another file of similar type named tmpE495. exe which is clean.

I just hope everything is fine. You could run a boot scan and see if it solves.

Title: Re: Temp files/folders found as virus
Post by: Paul_D on March 03, 2014, 10:15:28 PM

If it's in a temp folder it is unlikely to be an important system file.

Title: Re: Temp files/folders found as virus
Post by: Pondus on March 03, 2014, 10:19:22 PM

Quote from: Paul_D on March 03, 2014, 10:15:28 PM

If it's in a temp folder it is unlikely to be an important system file.

yes.....but as he say, avast find it at evry boot.....so wher does it come from if avast remove it at evry boot?

Log will tell if he attach them

Title: Re: Temp files/folders found as virus
Post by: otcd on March 04, 2014, 09:53:42 PM

Here is the screenshot(http://)

Title: Re: Temp files/folders found as virus
Post by: Pondus on March 04, 2014, 10:05:00 PM

Win32:Evo-gen [susp] = suspicious

send file to avast lab, using one of these options
also add a link to this topic in case they reply here...


You can upload files and report issues to avast  here : http://www.avast.com/contact-form.php  (select subject according to Your case)

You can use mail
send to virus@avast.com in a password protected zip file
mail subject:  False Positive / undetected sample (select subject according to your case)
zip password:  infected

or you can send files from avast chest
how to use the chest.    http://www.avast.com/faq.php?article=AVKB21