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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: BJ_GeOrgE on March 09, 2014, 09:20:47 PM

Title: [SOLVED]Avast Browser Cleanup Error
Post by: BJ_GeOrgE on March 09, 2014, 09:20:47 PM

guys i reinstalled avast today and for some reason when i click on the browser cleanup tool to check my browsers it says "avast browser cleanup has failed to retrieve appropriate data from the internet.Check your internet connection".The problem is that i am connected to the internet and avast is able to update its definitions and connect to avast account without any problem.

i have windows 7 pro 64bit,avast free latest version,malwarebytes free,windows firewall

thanks in advance,
george

Title: Re: Avast Browser Cleanup Error
Post by: Para-Noid on March 09, 2014, 09:37:46 PM

Repair...Control Panel>Uninstall a Program>double click "avast">click "repair">reboot (you may need more than one reboot).  :)

Title: Re: Avast Browser Cleanup Error
Post by: BJ_GeOrgE on March 09, 2014, 11:09:36 PM

Quote from: Para-Noid on March 09, 2014, 09:37:46 PM

Repair...Control Panel>Uninstall a Program>double click "avast">click "repair">reboot (you may need more than one reboot).  :)

i did the repair and 2 reboots and the error persists!

Title: Re: Avast Browser Cleanup Error
Post by: Para-Noid on March 09, 2014, 11:17:58 PM

Have you ran full system scans with both avast and MBAM?

Title: Re: Avast Browser Cleanup Error
Post by: DavidR on March 09, 2014, 11:27:16 PM

Quote from: BJ_GeOrgE on March 09, 2014, 09:20:47 PM

guys i reinstalled avast today and for some reason when i click on the browser cleanup tool to check my browsers it says "avast browser cleanup has failed to retrieve appropriate data from the internet.Check your internet connection".

The problem is that i am connected to the internet and avast is able to update its definitions and connect to avast account without any problem.
<snip>

Whilst you may have an internet connection, it could be that for some reason avast can't connect to the browser cleanup back-end server/s.

Title: Re: Avast Browser Cleanup Error
Post by: iroc9555 on March 10, 2014, 01:15:45 AM

It has been happening to me for the pass 2 days. "avast browser cleanup has failed to retrieve appropriate data from the internet", and there are other reports of the same:

http://forum.avast.com/index.php?topic=147368.0
http://forum.avast.com/index.php?topic=147371.0
http://forum.avast.com/index.php?topic=147392.0

so there must be a problem with the browser cleanup back-end server/s as DavidR says.

Title: Re: Avast Browser Cleanup Error
Post by: BJ_GeOrgE on March 10, 2014, 01:43:21 AM

i see!ok i will wait a few days to see if the connection is ok and then i'll rename this topic to "SOLVED". thanks a lot guys for your time and assistance