Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: mau on March 18, 2014, 12:44:39 PM
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Hello
I've just installed antitheft on my phone and I was trying to access to the website
Both on firefox and IE I receive the "cannot display the webpage" error.
Since I'm in office, is there any issue related to security/connections/ports policies?
Internet policies in my office are not very strict, we're usually able to connect to every website, so this is a very strange behaviour...
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The website is working without a problem for me.
Ask your system administrator if port 443 is blocked or not.
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port 443 is for SSL, isn't it?
I have no problems with other website on https connection (bank, gmail, social networks, etc...)
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if I see messages on browser's status bar I can read:
"waiting for my.avast.com"
"looking for my.avast.com"
"connected to my.avast.com"
and then I get the error page
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What is the exact error?
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Now I have different feedback from FF and IE.
On FF I get the classic error page, on IE I get a blank page with only a "LOADING" message (in IE I get also correct name for the tab: "avast! Account", see attached screenshot).
Anyway, I've now tried to use my phone connection and the website works fine, so it's a problem related to my office's network settings. It's the first website that I find blocked in some way and the different behaviour between IE and FF it's really strange...
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Time to put the admin at the office to work :-)
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It seems that IE has the start page cached, but is unable to load any of the js libraries that control the whole application. Firefox seems unable to get any response.
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Its so sad..
:(
_________________
yamaha cl3 (http://www.muzeekworld.com/40583-Yamaha-CL3-)
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What is sad?