Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: zenzor on March 18, 2014, 04:00:02 PM

Title: Refund question
Post by: zenzor on March 18, 2014, 04:00:02 PM

Under Refunds and Cancellations it says;: "To request a refund, you must look up your order and then use the request a refund option to submit your request."

I can't find any "request a refund option" on the order page or anywhere else. Where is it?

Title: Re: Refund question
Post by: schmidthouse on March 18, 2014, 05:00:13 PM

Well this is the Best I could fine :https://support.avast.com/Tickets/Submit (https://support.avast.com/Tickets/Submit)

Look under "Avast Customer Service" then 'Complaints and Refunds'

Title: Re: Refund question
Post by: DavidR on March 18, 2014, 05:14:03 PM

You could also use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles (http://www.avast.com/contact-form.php?loadStyles) and select sales as the department.

Give as much information as you can, that should be on the email receipt/purchase that you received when purchasing.

Title: Re: Refund question
Post by: zenzor on March 18, 2014, 05:25:24 PM

Thanks. It's silly though - there seem to be an option for almost anything there, like complaining if you haven't received your refund. But none for requesting a refund.  ::)

Title: Re: Refund question
Post by: zenzor on March 18, 2014, 05:28:04 PM

Quote from: DavidR on March 18, 2014, 05:14:03 PM

You could also use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles (http://www.avast.com/contact-form.php?loadStyles) and select sales as the department.

Give as much information as you can, that should be on the email receipt/purchase that you received when purchasing.

Thanks - I have already send a request though, using the "A refund was granted by your support staff however I have not yet received my money back." option, if that doesn't work I'll try your suggestion...