Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Staticguy on March 22, 2014, 11:58:57 AM
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Hello everyone! I think this is a dumb question to ask or not lol. Whenever I do a manual VPS update if there is an vps update or not at the end it always says this "Sending statistics".
Question: What statistics does Avast send to the Avast Team after an update or no update?
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Non-personal stats. Malware detected, scans run, number of files scanned, avast version number, number of infected URLs visited, etc.
Avast does not and will not give out any personal private data.
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The problem for me is that it is taking forever to send those stats. Anyone else try the manual definition update and run into the same problem on v2016?
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The problem for me is that it is taking forever to send those stats. Anyone else try the manual definition update and run into the same problem on v2016?
Nope, it runs smooth here.
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Sending statistics at the end of the update procedure takes about 1,5 minute. Screen freezes.
Is this new this sending statistics? Please new version with option to switch off this nonsens.
(Win 8.0, XP)
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GUI>Settings>Updates>Settings>make selection.
Whether you choose auto or manual each time avast updates there will always be a certain amount of housekeeping.
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It's only since the latest release yesterday (vs 2016) that avast freezes for about 2 minutes after update. Instup.exe stays active.
I only use manual updates b.t.w.
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Thanks for the infos guys.
@plsrepli: Nope mine works just fine
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It's only since the latest release yesterday (vs 2016) that avast freezes for about 2 minutes after update. Instup.exe stays active.
I only use manual updates b.t.w.
Try a repair...Control Panel>Uninstall a Program>double click "avast">click "repair">reboot :)
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The problem for me is that it is taking forever to send those stats. Anyone else try the manual definition update and run into the same problem on v2016?
You can see how long it took when Update finishes it in the UPDATE window.
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Thanks to all who have responded. It seems like only some have this issue. The update completes very quickly but the sending stats part took forever. Here's what I did to address my issue. So, I have a laptop and a desktop. Both were provisioned via a clean install of v2016 (after running avastclear). Now, initially, my laptop showed the lag during (sending stats) but the desktop did not. FYI, my wifi speed is just as fast as my desktop (57/11) so that was not an issue. I finally did an Avast repair install on my laptop and that seems to have fixed my issue. Why or how? Who knows...
Edit: The only noticeable difference is my laptop has an OEM Win 8.0 installation and my desktop is running Win 8.1 (clean install).
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In the Total Time display after update, sending statistic is not included. It shows 9 seconds or so, while sending stats is about 2 minutes.
This morning on both the machines, sending stats took about 3 seconds while yesterday it took 100 seconds or more. Without doing any repair. So is it possible that the Avast server used for receiving statistics is overloaded? Like a DDOS?
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I had assumed that opting out of 'community participation' would mean that there would be no submission of stats (that's what the text against the tick box suggests). Is this not the case?
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In the Total Time display after update, sending statistic is not included. It shows 9 seconds or so, while sending stats is about 2 minutes.
This morning on both the machines, sending stats took about 3 seconds while yesterday it took 100 seconds or more. Without doing any repair. So is it possible that the Avast server used for receiving statistics is overloaded? Like a DDOS?
That's a very good point IMHO; however, it just seemed too coincidental that mine did not work "right before" the repair and then started to work properly "right after" the repair. I wonder if it has something to do with their specific server arrangement and we were just assigned an overloaded server as "first choice?" For the record, I always seem to access Avast9 when doing a manual update. Does that mean there are also Avast servers 1 thru 8 as well?
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Avast9 probably refers to the update stream for Avast v9 (2014), which is separate from that for earlier versions.
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I had assumed that opting out of 'community participation' would mean that there would be no submission of stats (that's what the text against the tick box suggests). Is this not the case?
That is what it SHOULD do ( and how it used to be ) . However no matter what you set, how many avast connection/features/community settings you set to "OFF" , avast is sending stats upon update.
( Avast is also calling Google Analytics when you run a scan )
Avast no longer seem to respect users privacy.
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Avast no longer seem to respect users privacy.
Simply not true.
Nearly every software product you use collects information about you. Search engines, games, everything. We do the same. This allows us to provide better products and services for you. But we promise that we will never publish or share any of your personally identifiable information, nor allow anyone else to use it to contact you for marketing purposes without your consent. We promise to respect your privacy and keep your information private. However we do use the information we collect to help us understand new and interesting trends. Before we use the information, we remove anything and everything that identifies you personally. We then combine this data with information from millions of other users. This generic information may be shared with third parties. These third parties may use the de-personalized and aggregated information to provide business intelligence services to their customers. But it cannot be used to identify or target you personally.
However, we do use the information we collect to help us understand new and interesting trends. Before we use the information, we remove anything and everything that identifies you personally. We then combine this data with information from millions of other users. This generic information may be shared with third parties. These third parties may use the de-personalized and aggregated information to provide business intelligence services to their customers. But it cannot be used to identify or target you personally.
If after installing this product, you’d prefer not to participate in this generic data gathering, you can opt-out in your avast! Account.
None information could identify you. Your privacy is completely guaranted.
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Avast no longer seem to respect users privacy.
Simply not true.
Nearly every software product you use collects information about you. Search engines, games, everything. We do the same. This allows us to provide better products and services for you. But we promise that we will never publish or share any of your personally identifiable information, nor allow anyone else to use it to contact you for marketing purposes without your consent. We promise to respect your privacy and keep your information private. However we do use the information we collect to help us understand new and interesting trends. Before we use the information, we remove anything and everything that identifies you personally. We then combine this data with information from millions of other users. This generic information may be shared with third parties. These third parties may use the de-personalized and aggregated information to provide business intelligence services to their customers. But it cannot be used to identify or target you personally.
None information could identify you. Your privacy is completely guaranted.
Tech, with respect this is garbage. If a user elects to NOT allow the sending of data, Avast should respect that , not carry on taking stats from their system.
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Its described in their Privacy Policy under point 3: http://www.avast.com/de-de/privacy-policy#collect-programs
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Tech, with respect this is garbage. If a user elects to NOT allow the sending of data, Avast should respect that , not carry on taking stats from their system.
1. I've complete my early post. Use your avast account to do that (at least, it will be there in next version that I'm translating).
2. Garbage? If you do not trust avast!, better to move on. You need to trust your security provider.
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Almost all Antivirus softwares are collecting Data otherwise they could not provide such a good protection. :)
They need Cloud statistics and stuff like this.
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The community option has always been for submitting file samples. The updater has always sent some brief info about its operations during the update and nothing has changed about it (but I believe the word "Statistics" is kinda unfortunate, as it doesn't contain the kind of information mentioned below - like malware detected, number of files scanned, number of infected URLs visited etc.). It's basically the info about the versions (avast! and its modules, virus definitions, OS, ...).