Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: perros on April 12, 2014, 03:25:48 PM

Title: Update problems
Post by: perros on April 12, 2014, 03:25:48 PM

Hi, for the last couple of days i keep getting a pop up saying i need to update. i click to update but when it's over it's still telling me i need to update

(http://i60.tinypic.com/125su11.jpg)

Host unreachable?

Thanks for any help.

Title: Re: Update problems
Post by: essexboy on April 12, 2014, 03:30:54 PM

Download the latest version from here and install over the top

Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)

Title: Re: Update problems
Post by: perros on April 12, 2014, 04:18:04 PM

i installed the above, restarted the computer then got

(http://i60.tinypic.com/2qcedye.jpg)

and now windows is telling me my antivirus is out of date

(http://i62.tinypic.com/34sjplh.jpg)

I click update now it starts to load and nothing happens  ???


edit: tells me i have Current version: 2014.9.0.2016

Title: Re: Update problems
Post by: essexboy on April 12, 2014, 04:25:52 PM

What definitions does it give currently 140112-0

Title: Re: Update problems
Post by: perros on April 12, 2014, 04:28:55 PM

(http://i61.tinypic.com/28c1qfq.jpg)

Title: Re: Update problems
Post by: essexboy on April 12, 2014, 04:42:10 PM

Could you download and install the latest definitions from here http://www.avast.com/en-gb/download-update

Title: Re: Update problems
Post by: perros on April 12, 2014, 04:46:05 PM

which one of the 3 updates is the latest?

Title: Re: Update problems
Post by: essexboy on April 12, 2014, 04:48:27 PM

Select this one avast! VPS update for version 2014 

You may have an old server address which was not updated so this should clear that problem

Title: Re: Update problems
Post by: perros on April 12, 2014, 05:07:39 PM

Seems to have done the trick. Big thanks  8)

Title: Re: Update problems
Post by: essexboy on April 12, 2014, 05:09:43 PM

No problem, keep an eye on for the next few days to ensure it updates

Title: Re: Update problems
Post by: perros on April 19, 2014, 11:36:34 PM

I just logged on and started getting this again

(http://i62.tinypic.com/34sjplh.jpg)

I open avast and get this

(http://i61.tinypic.com/2yuhttl.jpg)

My pc was running a little slow after the last time i posted and again it's been running slow the last few days after updating COMODO

Hope you can help.

Title: Re: Update problems
Post by: essexboy on April 20, 2014, 12:00:11 AM

What VPS are you showing.. The latest is 140419-3

Title: Re: Update problems
Post by: perros on April 20, 2014, 12:25:41 AM

do you mean this

(http://i59.tinypic.com/bdupeq.jpg)

Title: Re: Update problems
Post by: perros on April 20, 2014, 12:42:25 AM

this just popped up again

(http://i60.tinypic.com/2qcedye.jpg)

Title: Re: Update problems
Post by: chris.. on April 20, 2014, 09:47:38 AM

hello,
140412-0 VPS seem to be the one you downloaded from the site done by essexboy.
It's strange avast tell you :
Current version : 140412-0 & Latest update received : 19/04/2014 23:22:04

Are yo sure your firewall doesn't block avast updates ?

Title: Re: Update problems
Post by: perros on April 20, 2014, 11:31:52 PM

I've no idea. how can i check?

Title: Re: Update problems
Post by: chris.. on April 21, 2014, 11:40:21 AM

hello,
first you have to disable your firewall momentarily and try to do manual VPS update

Title: Re: Update problems
Post by: perros on April 21, 2014, 11:47:25 PM

Ok, done that and windows says i'm protected.

What next? will it be fine now or do i need to change something so it can update in future.

Thanks for the help.

Title: Re: Update problems
Post by: perros on April 30, 2014, 12:53:17 AM

this happened again yesterday. i updated manually again. how can i get it to update on it's own?

Title: Re: Update problems
Post by: essexboy on April 30, 2014, 03:01:14 PM

Ensure that you do not have gaming mode selected as that is a known bug that stops updates

Title: Re: Update problems
Post by: perros on April 30, 2014, 05:46:38 PM

Not ticked.

I don't know if this will be useful but just grabbed it incase


(http://i61.tinypic.com/2yy581u.jpg)

Title: Re: Update problems
Post by: timbirr on April 30, 2014, 11:06:08 PM

Turn-off silent mode.

it's in the Avast settings. It is a known problem.  When silent mode is on, you cannot update the program.  A quick uncheck of silent mode will allow the update.