Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: fearandloath on April 15, 2014, 03:53:49 PM
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Starting about two weeks ago weeks ago Whenever I started my Bit Torrent program Windows would crash. I have even rebooted my computer and tried two other Bit Torrent programs all with the same results. I have read that Avast could be doing this but could not find a solution. It only does this when using the program. I have Windows Vista 32 bit and used uTorrent for a long time. I have since tried Vuze and BitTorrent all with the same results. Can somebody please help!
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When it crashes what error is displayed on the BSOD
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I'm using avast pro 2014.9.0.2017 and uTorrent 3.4.1 build 30740 and do not having a single problem.
But I only use it to download Opera and other legitimate things.
Have you already run a full system scan with avast and MalwareBytes?
If not, I suggest you do so.
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I don't know what the exact message is. I should have wrote it down. It's a blue screen and it recovers dumped files. I then have to restart the computer and it's fine again until I try using the Torrent client again. When I rebooted the screen would just go black. I have the latest version of Avast Internet Security 140416-0 and I had updated to the latest version of uTorrent and also Vuze and Bit Torrent. I download only user created surround music files. Nothing illegal. I tried scanning the computer but got negative results.
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Write down the error on the bsod and let us know it in your next post.
Also attach the latest created dumpfile to it.
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I rebooted the computer a second time and installed uTorrent. Scanned for viruses and malware with no results. It ran fine for three days while running uTorrent off and on. This morning Windows crashed again. I ran the virus scans again and no results. Here is the error message on the blue screen:
IRQL GT ZERO AT SYSTEM SERVICE.
With the following sequence:
***Stop:0x0000004A(0x8219007f, 0x00000002,0x00000000,0x00000000).
Again I don't know if this is a problem with Avast but I have read several articles that says it may be the case. I have ran these two programs together for a long time and never had a problem. If anybody has a solution please help.
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Do you have a dump file at C:\windows\mindump
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Yes
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Could you upload it to a file sharing site for me to collect and look at. Just the last two or three will do
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Can you recommend one. The one I use will not allow me to share that file. It says I don't have permission. Or perhaps e-mail.
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Yes mail it to me via my profile
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Sorry for being a pain here but the forum won't let me access your profile.
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Alright this is getting frustrating. Now it won't allow me to attach the file because it says I don't have permission from the administrator. I am the only user and administrator on this computer. I don't know how to give it permission.
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Sorry for being a pain here but the forum won't let me access your profile.
You need 20 posts to do so.
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Thank you Asyn I was unaware of that. One frustration solved. Now if I could get these dump files attached to an e-mail I would be even happier.
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1. Thank you Asyn I was unaware of that. One frustration solved.
2. Now if I could get these dump files attached to an e-mail I would be even happier.
1. You're welcome.
2. Wait for essexboy, he'll probably send a PM to let you know his e-mail.
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The minidumps indicate one of your system drivers. So I would go to the manufacturers website for you computer and see if there are any updated chipset drivers
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Went to the manufacturers site and updated every driver they offered. I am still having the same problem. >:(
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Unfortunately the minidumps do not specify which driver is at fault, they use the generic ntoskernel failure
Temporarily uninstall Avast and see if the problem continues
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I uninstalled Avast on Friday afternoon and ran my Bit Torrent client off and on all weekend up to as much as 18 hours at a time and not one problem. With Avast it would shut down within minutes usually. I guess the posts I read were true. Any suggestions what I can do.
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That wold appear to suggest that it may be a webshield problem so I am not to sure where to go from here
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Can I turn webshield off without affecting the rest of Avast? And do you think that will solve the problem?
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In my opinion webshield is the most important part as it is your first line of defence, it may be worth experimenting with setting like deepscreen/hardened mode to see if they have an affect
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I have looked around on Avast and I have no idea where these settings are. I have used both programs in tandem for several years on this computer and never had an issue. Is there something new on Avast that would have started this issue? I really like Avast but if I have to give up one for the other it will have to go since it seems to effect all torrent programs. I know from other forums that I am not the only one with this issue. Unfortunately a real solution has yet to be found.
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Just wanted to thank everybody who helped me out with my problem. Especially Essexboy who was always very prompt and accurate with a response. And also very patient when I wasn't quite sure what he was talking about. It may not have exclusively solved the problem but now I know what the problem is and can work around it and that eliminates a major source of my headache. I raise a toast and thanks. Cheers!
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Sorry that I could not be more helpful, I am a bit hindered though as I never use torrents so do not know enough about them