Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: thomwien on April 22, 2014, 11:37:01 PM
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Hi
I have the current version of Avast free, updated. This is on a Windows 7 computer running the current version of Zonealarm free firewall. Also have updated Chrome and Firefox browsers.
For the past couple of months, I have noticed that my computer would lose internet connection after a few minutes or hours of running, whether or not a browser was open. After it did this, the browsers (all of them) would freeze and I would have to restart the computer to get everything working again. I could close the frozen browser, but it could not be opened back up. Also, I tried to open The Gimp yesterday, and the startup would freeze during the "querying plugins."
I believe I've stumbled on the cause. I stopped the Avast mail scanner and this seems to have solved the problem. Once again, this occurs whether or not I have a browser open. I also use web mail (AOL), not an installed mail client.
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http://forum.avast.com/index.php?topic=145803.msg1058086#msg1058086 (http://forum.avast.com/index.php?topic=145803.msg1058086#msg1058086)
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well I spoke too soon. It just froze again, but this was the longest the computer has gone without the browser freezing. This was with the mail shield off, but the web shield and file system shields still running. Since stopping the mail shield was the only thing I changed that allowed the extended time until the freeze, this may still be Avast related.
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uninstall ZA and see how it goes then....
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thanks Eddy. I'll try deleting the ZA entries for Avast and see if that helps.