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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jvidal on April 24, 2014, 03:34:24 AM

Title: Update Problems, AGAIN!!!!
Post by: jvidal on April 24, 2014, 03:34:24 AM
Hi!
Avast again is not updating. My pc hasn't updated in two days, since 140421-1.
Also, it's "updating" to the same version you already have. I just built a PC and every time I reboot it, avast "updates" to the same version it already has.
This is the EXACT SAME PROBLEM we had a few days ago. I thought this was fixed.

please fix it!!!!!
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 24, 2014, 03:38:31 AM
I just installed avast on a laptop I'm fixing and it updated to v. 140421-1, instead of today's update.

please fix it!
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 24, 2014, 04:12:26 AM
Try a repair...Control Panel>Uninstall a Program>double click "avast">click "repair">reboot
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 24, 2014, 04:28:59 AM
why should I repair a fresh install on TWO DIFF. pcs?
It seems you're not aware of the problem.
We had this EXACT SAME PROBLEM 10 days ago. It's a server problem and it needs fixing ASAP.
PLEASE!
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 24, 2014, 06:30:17 PM
Ten days ago the problem was due to a beta release.
Again, have you tried a repair?
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 24, 2014, 07:14:55 PM
Are you using the Silent Gaming Mode function ???
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 24, 2014, 10:14:59 PM
Please, read carefully, before writing.
I installed avast on TWO FRESHLY INSTALLED OSes, and none if them is updating. Why the hell would I wanna try a repair if I JUST INSTALLED avast, clean OS, clean installation of avast, no other AV installed ever.
Plus I'm seeing this on AT LEAST 4 PCs.
It's the same that happened ten days ago and it got fixed without me doing anything.
It's a server issue!!!!!!
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 24, 2014, 10:26:43 PM
Now, I fired up one of the machines and avast updated, but to v140423-1, not to today's latest update.
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 24, 2014, 10:27:43 PM
Now, I fired up one of the machines and avast updated, but to v140423-1, not to today's latest update.
See my reply on your other thread.
http://forum.avast.com/index.php?topic=149377.msg1085812#msg1085812 (http://forum.avast.com/index.php?topic=149377.msg1085812#msg1085812)
Please stay with one thread.
Double posts make helping you that much harder and more confusing.

Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 24, 2014, 10:32:08 PM
I immediately rebooted and what happened? Avast "updated" (sound and popup notification) to THE SAME VERSION again!!!

Please, devs, fix this!!!!!
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 24, 2014, 11:14:14 PM
Have you tried a repair?

How do you know it "won't" work unless you try it?  ???

Not all installs are good ones for various reasons, and many times a repair will do the trick.
Also sometimes a user may need more than one reboot to get the desired affect.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 25, 2014, 02:04:43 AM
Last time, we had the same issue and it got fixed without doing a repair. I sent my update.log to avast and they fixed the problem.
How much clearer do I have to be?
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 25, 2014, 02:09:32 AM
Oh, and BTW, do you think I have 4 PCs with the exact same problem???
One is a brand new PC, new OS, new avast. All clean.
The other, a notebook with a new HD, new OS, new avast, all clean installed.
The other two are my dsktop  PC and my laptop, both with the same issue.

Don't you think that makes a lot more sense that there's something common to all (e.g update servers malfunctioning) than the 4 having some strange problem?
Plus, what you don't seem to understand is that the update servers reply: NO NEWER VPS when I try to update. it's not that I can't connect or that I receive an error, the server tells me my VPS is up to date, although it's 4 days old!
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 25, 2014, 02:10:31 AM
Last time, we had the same issue and it got fixed without doing a repair. I sent my update.log to avast and they fixed the problem.
How much clearer do I have to be?
At this point, since you don't want to take any advice, Good Luck.  :)
Let us know when "Avast" fixes your problem.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 25, 2014, 02:14:01 AM
I don't take useless advice, only useful.
Plus, last time, I tried a repair and it didn't fix anything.
Please explain to me how this problem was "magically" fixed then, last time, after the devs received my log?
THEY FIXED THE ISSUE WITH THE SERVERS, I didn't DO ANYTHING and it got fixed.
Don't you get it??
How stubborn can you be?
Title: Re: Update Problems, AGAIN!!!!
Post by: Eddy on April 25, 2014, 02:36:53 AM
Quote
Oh, and BTW, do you think I have 4 PCs with the exact same problem???
And they all use the same connection, right?
Quote
I don't take useless advice, only useful.
You don't take any advice at all nor do you provide information when asked  :-\
Quote
How stubborn can you be?
Not as stubborn as you :P

You are the one that is complaining, we are only trying to help in the best way we can.
If you don't like it... Ah well, stop posting here and try to solve the problem(s) yourself.
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 25, 2014, 03:07:55 PM
I don't take useless advice, only useful.
Plus, last time, I tried a repair and it didn't fix anything.
Please explain to me how this problem was "magically" fixed then, last time, after the devs received my log?
THEY FIXED THE ISSUE WITH THE SERVERS, I didn't DO ANYTHING and it got fixed.
Don't you get it??
How stubborn can you be?
There comes a time when it becomes obvious that the person seeking help, really isn't looking for help but,
a place to vent their frustrations.
Seem like venting is what makes you feel better so get it off your chest.


You already seem to have the answer to your problem and no matter what any one else suggests, your answer is still the best.
So, just wait till the problem goes away.
Have a great day. :)
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 25, 2014, 03:26:29 PM
You are the one that is complaining, we are only trying to help in the best way we can.
avast is a free product, I don't think we are entitled to complain even if it is not working properly.
And we should not complain against people who aim to help, even if their "help" is of no help.

Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 25, 2014, 06:43:51 PM
With all due respect, I feel that if there is a legitimate compliant, free product or not, the complaint should be lodged.
However it should be done with the proper attitude and tone. Having an "attitude" is not good, nor should it be tolerated.
I, myself have had complaints. But I have always used the right tone and attitude.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 25, 2014, 07:38:47 PM
Someone please fix this problem!!!!!!
Still not updating!
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 25, 2014, 07:46:38 PM
You know what?
I tried the damn repair, just now.
Guess what? IT DIDN'T FIX ANYTHING. Avast refuses to update, says I'm already up to date, and my VPS is 4 days old!!!!!!

Please someone from the avast team, read this!!!!!
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 25, 2014, 07:59:25 PM
You know what?
I tried the damn repair, just now.
Guess what? IT DIDN'T FIX ANYTHING. Avast refuses to update, says I'm already up to date, and my VPS is 4 days old!!!!!!

Please someone from the avast team, read this!!!!!
Download the latest VPS directly from here:
http://www.avast.com/en-us/download-update (http://www.avast.com/en-us/download-update)
Once that's installed, wait till tomorrow and see if it then does the update on it's own.

Title: Re: Update Problems, AGAIN!!!!
Post by: DJBone on April 25, 2014, 08:00:42 PM
Is your system time correct set? Maybe there's something wrong?

DJBone
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 25, 2014, 08:18:03 PM
of course it's correct.
Now, I just fired up a VM running xp64 + avast 9 and it updated, but to version 1404021-1, not to the latest.
For some reason, some avast update servers seem to think that 140421-1 is the latest VPS and refuse to update to anything newer than that.

PLEASE, PLEASE, PLEASE, Avast team, PLEASE fix this!!!
IT's exactly the same problem we had 10 days ago. identical.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 25, 2014, 08:20:04 PM
already tried that, bob. it refuses to update if my VPS is equal or newer than 140421-1. Like I said, this is a server problem, only that avast team can fix it.

I mean, the manual update using vpsupd.exe works, but after that, it's the same, it won't update if my VPS is newer than or equal to 140421-1. If I have an older version, like 140414-1 (in the VM, for example) it updates, but to 140421-1, not to the latest.

Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 25, 2014, 09:03:39 PM
Are you sure it's an avast server?
It could be due to international web hub see http://forum.avast.com/index.php?topic=149377.msg1085902#msg1085902
There are lots of hubs/nodes around the world. Have you tried using OpenDNS (http://www.opendns.com/)?
Not sure if it will help, but it's worth a try. OpenDNS is free.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 25, 2014, 09:07:50 PM
Are you sure it's an avast server?
Do you mean avast! free can be connected with a wrong server? How?
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 25, 2014, 11:17:59 PM
My instructions said to wait and see if the update occurred an it's own after doing the manual VPS update.
Obviously that was to hard to understand.  :(
I don't use a Virtual System and it isn't anything you mention till your last post ???
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 25, 2014, 11:40:22 PM
Are you sure it's an avast server?
Do you mean avast! free can be connected with a wrong server? How?

No! What I am saying is there is the possibility of a bad node/hub.
Any internet connection goes through several hubs/nodes. If at any given moment
or any length of time a node/hub is down it can screw up any users surfing. I use OpenDNS which has servers
all around the world. Most of the time my surfing goes through Tyler, Texas. There has been times
when it's gone through Chicago or Los Angeles or even Miami, Florida. From OpenDNS it still passes through
several nodes till it gets to where I want.

Try this ping/traceroute test and see how many hops it takes http://tools.pingdom.com/ping/
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 26, 2014, 01:53:36 AM
I don't think it's a hub problem, because I CAN connect to the avast servers. It's the server that responds (and I quote my update.log file):

[14:33:00] [info   ] [pkgproduct     ] [ 5572: 2176] LoadPartInfo: iex = iex-1 returned 0x00000000
[14:33:00] [info   ] [pkgproduct     ] [ 5572: 2176] LoadPartInfo: jrog2 = jrog2-a23 returned 0x00000000
[14:33:00] [info   ] [pkgproduct     ] [ 5572: 2176] LoadPartInfo: vps = vps_win32-14042101 returned 0x00000000
[14:33:00] [info   ] [pkgengine      ] [ 5572: 2176] LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
[14:33:00] [info   ] [pkgengine      ] [ 5572: 2176] LoadLatestProdAndParts: part file part-iex-1.vpx was successfully loaded.
[14:33:00] [info   ] [pkgengine      ] [ 5572: 2176] LoadLatestProdAndParts: part file part-jrog2-a23.vpx was successfully loaded.
[14:33:00] [info   ] [pkgengine      ] [ 5572: 2176] LoadLatestProdAndParts: part file part-vps_win32-14042101.vpx was successfully loaded.
[14:33:00] [notice ] [instupcore     ] [ 5572: 2176] There isn't newer VPS version.
[14:33:00] [info   ] [submit         ] [ 5572: 2176] Nothing to be sent.
[14:33:00] [info   ] [productstate   ] [ 5572: 2176] Persistent Guid = 91bf03f6-e957-4599-a878-bd05ed5191bc, Created = unknown
[14:33:00] [info   ] [stats          ] [ 5572: 2176] Downloaded files: 3 (2,51 KB)
[14:33:00] [info   ] [stats          ] [ 5572: 2176] Download time: 2 s
[14:33:00] [info   ] [servers        ] [ 5572: 2176] Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 29 (maintenance:0)
[14:33:00] [info   ] [servers        ] [ 5572: 2176] ChooseServer: selected server 'Download p9174003 AVAST9 Server' with current url 'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi' of type 'URL_TYPE_STATS'.
[14:33:01] [info   ] [stats          ] [ 5572: 2176] Statistics sent to url 'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi' with return status 0 (0x00000000) [] and http code 204.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 26, 2014, 01:57:33 AM
On the other hand, I became suspicious of my ISP. Today I went to a friend's shop and his avast wasn't updating either and he has the same ISP as me.
Yesterday, I went to a customer's home and his avast was updating correctly, he uses a different ISP.
But, I don't think how the hell could be an ISP problem, since I CAN connect to the servers (see prev. post).

I mean, how can a bad node/hub cause the avast server to reply "There isn't newer VPS", when there obviously is a newer version!

@Bob: I tried using the offline updater last time and it didn't help. That's why I KNOW it's no use.
It's the EXACT SAME situation.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 26, 2014, 04:56:32 AM
At this very moment I´m at a friend´s house.
His computer had avast 7 and it was up to date (140425-0). I updated to avast 9.0.2018 and rebooted.
Avast updated to v140421-1, instead of the latest update. I used the offline updater to update to v140424-1 and tried to update after that.
Avast won´t update, says it's up to date (which it isn't).
It seems the problem only happens with the v9 servers.

Edit: now EVERY TIME I reboot, avast "updates" to the same version it already has, pop up and sound notification.

SOMEONE PLEASE FIX IT!!!!!!!
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 26, 2014, 08:17:30 AM
Sorry, where can I find my update.log file?
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 26, 2014, 09:39:50 AM
c:\ProgramData\avast software\persistent data\avast\logs

that's if you have win 7.

if you have xp, it should be in
c:\documents and settings\all users\avast software\persistent data\avast\logs
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 26, 2014, 12:55:00 PM
Thanks, jvidal.
Your auto-updates doesn't work, how about streaming updates?
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 26, 2014, 02:51:24 PM
If one has disabled "Show notification box after automatic update", will one never take notice of the update problems?
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 26, 2014, 07:16:20 PM
strangely enough, stream updates are working. it's the main defs that won't update.
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 26, 2014, 07:28:11 PM
I get both CSU and regular vps updates.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 26, 2014, 08:41:52 PM
Well, I don't.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 27, 2014, 12:18:43 PM
Para-Noid, where can I find the folders shown in your post above?
jvidal, your computer should be safe because streaming updates are working.
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 27, 2014, 02:55:43 PM
Para-Noid, where can I find the folders shown in your post above?
jvidal, your computer should be safe because streaming updates are working.
C:\Program Files\AVAST Software\Avast\defs
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 27, 2014, 03:44:42 PM
Para-Noid, where can I find the folders shown in your post above?
jvidal, your computer should be safe because streaming updates are working.
Right click on the avast desktop icon>click on "open file location">scroll to "defs">either double click to open or right click to create desktop shortcut.
Title: Re: Update Problems, AGAIN!!!!
Post by: -midnight on April 27, 2014, 04:02:08 PM
Whoops,  forgot to create a desktop short cut.
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 27, 2014, 04:54:56 PM
Whoops,  forgot to create a desktop short cut.
The desktop short cut is automatically created. It's something you need to manually remove if you don't want it. :)
Title: Re: Update Problems, AGAIN!!!!
Post by: -midnight on April 27, 2014, 05:43:33 PM
@bob3160

I do have the Avast Icon on my desktop but when I click on open it shows 96 items.
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 27, 2014, 05:52:37 PM
Just right click on the "defs" folder and select "create a shortcut".
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 27, 2014, 05:55:53 PM
C:\Program Files\AVAST Software\Avast\defs
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 27, 2014, 10:37:13 PM
I'm still not getting updates. This happens on several computers, not just one. Also, on different places, not only in my home.
Why doesn't someone from the avast team even say something about this????
I think it's serious!!!

SOMEONE PLEASE FIX THIS!!!!!!!!
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 27, 2014, 11:20:37 PM
What OS?
Any other security software?
If uninstalled how was it removed?

I don't need to know your exact location, but what country do you live in?
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 28, 2014, 02:06:39 AM
On my PC I have malwarebytes and super antispyware, but not resident.
Win 7 x64. Issue also presents on win 7 x86.
But it doesn't matter, this issue presents itself on brand new machines, with freshly installed OS and Fresh installation of avast.
The DAMN server replies "There isn't newer VPS version" even if my VPS is a week old.
If you have an older version of avast (e.g. 7), it works fine.
If you have avast 9 and
a)a VPS older than 140421-1, then avast will update, but only to version 140421-1, not to the current version.
b)VPS 140421-1, avast won't update, says it's up to date, which it obviously isn't.
c) you use the offline updater to update to a version newer than 140421-1, then avast "updates" to the same version every time you turn on or reboot the PC or on schedule.
d) you get stream updates, but not regular ones.

I live in Chile (south america, in case you don't know).

It's driving me insane.
About 12 days ago we experinced this exact same issue, identical problems. Only after the avast team requested my update.log file the problem was solved.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 28, 2014, 03:59:53 PM
Edit: now EVERY TIME I reboot, avast "updates" to the same version it already has, pop up and sound notification.
If avast thinks (whether mistakenly) the VPS is already up to date, should there be no pop-up notifications, which should appear only if the VPS has just been updated automatically?
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 28, 2014, 04:01:14 PM
This may sound rhetorical but have you tried a clean install?
If not...

Download and save the avast uninstall tool (http://files.avast.com/iavs9x/avastclear.exe).
Download and save RejZor's clean-up tool (https://onedrive.live.com/redir.aspx?cid=94a12102e5094675&resid=94A12102E5094675!952&parid=94A12102E5094675!218&authkey=!AHu_KR3cJN1jHt4).
Download and save your choice...
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)

Run the avast uninstall utility from above. You will be directed to reboot into safe mode...click "yes".
Reboot.
Run RejZor's clean-up tool.
Reboot.
Install choice from above.
Reboot and either register or insert license.

You may want to try this on one machine. If it works try on the others.
I'm wondering if there is something else going on like some low level drivers left over from a previous install.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 28, 2014, 05:57:32 PM
finally!!!!!!!!!!!!!!!!!!!!!!!!
Problem solved. I just opened my laptop and after a couple minutes, it updated to 140428-0.
And my desktop PC is updated too.

FINALLY!!!!

thanks to whoever fixed this!!!!!

PD: I didn't do anything. No reinstall, repair, uninstall/install,etc. NOTHING.
Title: Re: Update Problems, AGAIN!!!!
Post by: VRod007 on April 28, 2014, 11:25:25 PM
<SOLVED> I had the exact same problem as my Avast program was not updating. I did have silent gaming mode on and program update set to manual. Here's what solved my update problem:

1) (right click taskbar icon) avast! shields control > Disable permanently > Yes (pop-up window)
2) (right click taskbar icon) Open avast! user interface > (Sprocket icon) > General > avast! Settings > Account Status > Disconnect > OK (bottom) > Log Out
3) (right click taskbar icon) avast! shields control > (Home icon) > resolve all >
4) (right click taskbar icon) Open avast! user interface > (Sprocket icon) > General > Update > Program > "Program" section > Update (Click it) > OK
5) (right click taskbar icon) Open avast! user interface > (Sprocket icon) > General > avast! Settings > Account Status > Connect > (Enter registered email address + password) > OK

It updated right away without having to uninstall or restarting PC!
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 28, 2014, 11:30:58 PM
Using the Silent Gaming Mode function is a known bug that prevents updates.
Program update is set too ask by default.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 29, 2014, 12:14:52 AM
I didn't have silent mode enabled.
I didn't unisntall/reinstall/repair or anything like that.
This happened even on brand new pcs, with fresh OS and fresh avast.
It happened to friends' PCs too, not only to me.

Today, it started working just fine again, magically.
Somebody fixed something!!!!!!
Well, thanks to whoever fixed it.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 29, 2014, 06:56:45 PM
CRAP!!!!
Avast is not updating again!!!

I only get stream updates.

what the hell is going on?????
Title: Re: Update Problems, AGAIN!!!!
Post by: essexboy on April 29, 2014, 07:01:08 PM
When you try an update what server does it give ?

Title: Re: Update Problems, AGAIN!!!!
Post by: GTX66 on April 29, 2014, 07:34:04 PM
My AIS will not update, even manually. It says that it is up to date with a dat file from yesterday but it says it was download today.
Title: Re: Update Problems, AGAIN!!!!
Post by: GTX66 on April 29, 2014, 08:08:28 PM
You are the one that is complaining, we are only trying to help in the best way we can.
avast is a free product, I don't think we are entitled to complain even if it is not working properly.
And we should not complain against people who aim to help, even if their "help" is of no help.

Sorry dude but not all Avast problems are not free. I will complain all I want to and this problem continues I will be using Kaspersky next/
Title: Re: Update Problems, AGAIN!!!!
Post by: pacific1992 on April 29, 2014, 09:10:34 PM
hello guys,
even i am not able to update my program version. Even after clicking on update, i am not able to update, it just doesnt do anything.
any help regarding this would me much appreciated

cheerss
Title: Re: Update Problems, AGAIN!!!!
Post by: Gopher John on April 29, 2014, 10:39:15 PM
Today, AIS will not update the VPS on either of my machines.

On first manual try, the server was
Download s9169098 AVAST9 Server
http://s9169098.ivps9x.u.avast.com/ivps9x

On second manual try, the server was
Download g5335108 AVAST9 Server
http://g5335108.ivps9x.u.avast.com/ivps9x

Engine and definitions: Already up to date (current version 140428-01) is the message.
Title: Re: Update Problems, AGAIN!!!!
Post by: GTX66 on April 29, 2014, 11:10:32 PM
If you want to have some real fun, contact Avast Support on the phone. You will get far better support right here.
Title: Re: Update Problems, AGAIN!!!!
Post by: schmidthouse on April 29, 2014, 11:34:01 PM
Sure, still on 140428-01 and not worried.
Streaming updates continuously. Last one few minutes ago.
Title: Re: Update Problems, AGAIN!!!!
Post by: Gopher John on April 30, 2014, 12:25:37 AM
Has anyone received VPS 29.4.2014 - 140429-0 which has supposedly been available for hours now?  Or, did Avast pull this update?

I am receiving the streaming updates.
Title: Re: Update Problems, AGAIN!!!!
Post by: iroc9555 on April 30, 2014, 01:22:35 AM
I am still with VPS 140428-01, but I got streams for 2900, 2901, 2902 so no worries either. Tomorrow is another day ;)
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 30, 2014, 01:48:22 AM
still not updating, I"m stuck with VPS 140428-1. I know FOR A FACT that a newer VPS is available, yet Avast refuses to update.
This is really starting to get annoying.
Title: Re: Update Problems, AGAIN!!!!
Post by: -midnight on April 30, 2014, 01:57:24 AM
still not updating, I"m stuck with VPS 140428-1. I know FOR A FACT that a newer VPS is available, yet Avast refuses to update.
This is really starting to get annoying.

If their is a newer VPS available I haven't gotten it.  Mine is the same as yours.
Title: Re: Update Problems, AGAIN!!!!
Post by: EmoHobo on April 30, 2014, 02:19:26 AM
I came here to ask if 140428-1 was the most recent and it looks like I'm not the only one curious about this.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 30, 2014, 02:50:04 AM
no, 140428-1 is not the latest. just dload vpsupd.exe and see for yourself.
Title: Re: Update Problems, AGAIN!!!!
Post by: EmoHobo on April 30, 2014, 02:51:48 AM
So if I don't download the update manually will it eventually update?  Because it seems like lots of users have this issue.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 30, 2014, 03:03:00 AM
It may be a week before it starts updating again, I've suffered this twice in the last month. Last time was on apr 21 and it lasted until yesterday, when avast updated normally again, twice. But, today, again it won't update...
Title: Re: Update Problems, AGAIN!!!!
Post by: EmoHobo on April 30, 2014, 03:26:00 AM
Has anyone got the automatic update to actually update to 140429?
Title: Re: Update Problems, AGAIN!!!!
Post by: schmidthouse on April 30, 2014, 03:47:30 AM
The last VPS is 140428-1, that was yesterday.
It's only been 24 hrs and streaming updates are continuous.
No Problem, eventually Avast will update, however you already have latest updates via "Streaming Updates".
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 30, 2014, 08:22:51 AM
As long as streaming updates work, it doesn't matter whether auto-updates work.
Is it correct?
Title: Re: Update Problems, AGAIN!!!!
Post by: richc46 on April 30, 2014, 08:33:43 AM
I registered on this site because of this very problem. It is 4/30/2014, Tuesday, in USA (Connecticut). My last update is
140428-1. If I try to update manually, it says already up to date. What gives?
Do streaming updates give the same updates as the automatic updates? If yes, why are automatic updates necessary?
Title: Re: Update Problems, AGAIN!!!!
Post by: richc46 on April 30, 2014, 12:07:39 PM
For all the others with update problems, when I woke this morning, Avast updated, it shows 140430-0
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 30, 2014, 12:09:02 PM
FYI, mine was just automatically updated to 30.4.2014 - 140430-0, but it didn't update this morning.
At this moment, the page below shows that the latest version is 29.4.2014 - 140429-0
http://www.avast.com/virus-update-history
Title: Re: Update Problems, AGAIN!!!!
Post by: Gopher John on April 30, 2014, 12:58:39 PM
I also updated to VPS 140430-0 automatically today.  Did anyone receive the 140429-0 VPS that was MIA yesterday, without downloading the full VPS file?
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 30, 2014, 01:17:52 PM
Yesterday I received no auto-update, but streaming updates have been working fine all along.
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on April 30, 2014, 03:04:43 PM
(http://www.screencast-o-matic.com/screenshots/u/Lh/1398862852919-30240.png)
Just received but I don't worry about it.
As long as the streaming updates continue to happen,
I'm protected with the latest protection available.
(http://www.screencast-o-matic.com/screenshots/u/Lh/1398863031195-94574.png)
Title: Re: Update Problems, AGAIN!!!!
Post by: Gopher John on April 30, 2014, 03:18:44 PM
So, no one received a published VPS update.  Doesn't anyone find this at the least a little odd?

I'm aware that the streaming updates provide protection, but that doesn't address the fact that published updates aren't received.  There would seem to be some glitches in the update servers.
Title: Re: Update Problems, AGAIN!!!!
Post by: Para-Noid on April 30, 2014, 04:01:49 PM
I have been receiving vps updates everyday except 4/29/2014  ???
Title: Re: Update Problems, AGAIN!!!!
Post by: -midnight on April 30, 2014, 04:02:23 PM
Mine updated to the version bob3160 has.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 30, 2014, 04:02:56 PM
I have been receiving vps updates everyday except 4/29/2014
So have I.

Mine updated to the version bob3160 has.
So did mine.
Title: Re: Update Problems, AGAIN!!!!
Post by: iroc9555 on April 30, 2014, 04:09:14 PM
No I did not get the 29 vps, but I got my new update (1400430-0 ) this morning. Like I said yesterday today is another day. Like Bob3160 while getting the streaming updates there is nothing to worry about.

... Doesn't anyone find this at the least a little odd?

Not for one day. It has happened before for whatever reasons; VPS pull out, servers glitch or " repair ". I think yesterday's happening was a different cause that what jvidal is going through.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on April 30, 2014, 04:37:23 PM
I received update 140430-0 today. No updates yesterday. I was starting to think another week was gonna go by until they fixed it (like last time). Luckily, they fixed it quickly.
Title: Re: Update Problems, AGAIN!!!!
Post by: schmidthouse on April 30, 2014, 05:41:12 PM
Snip> "As long as streaming updates work, it doesn't matter whether auto-updates work.
Is it correct?"


That's my understanding. :)

Edit: addition
Title: Re: Update Problems, AGAIN!!!!
Post by: Gopher John on April 30, 2014, 05:54:27 PM
I have been receiving vps updates everyday except 4/29/2014  ???

As have I. ???
Title: Re: Update Problems, AGAIN!!!!
Post by: schmidthouse on April 30, 2014, 06:07:48 PM
It's interesting as it has been stated many times before. Folks get overly concerned and bent out of shape if a VPS update doesn't arrive everyday (or a couple of days) when the fact is the "streaming updates" are the crucial front line security updates that are continuously streaming so I'm not sure what about this process is not understandable.
As a matter of fact, it has been asked "are the VPS updates even necessary"?
Title: Re: Update Problems, AGAIN!!!!
Post by: Gopher John on April 30, 2014, 06:21:21 PM
It's interesting as it has been stated many times before. Folks get overly concerned and bent out of shape if a VPS update doesn't arrive everyday (or a couple of days) when the fact is the "streaming updates" are the crucial front line security updates that are continuously streaming so I'm not sure what about this process is not understandable.
As a matter of fact, it has been asked "are the VPS updates even necessary"?

I guess that Avast could muddle thru with possibly thousands of streaming updates filling the hard drive without VPS updates.  But I think the answer to "Are the VPS updates even necessary?' is and obvious YES.  I understand the process, just pointing out that the update server didn't deliver a published VPS.  It's done it before and probably will again.  If the missing VPS was pulled by Avast, then it's not an issue.  Otherwise, it's something that needs looking at by those that administer the servers.
Title: Re: Update Problems, AGAIN!!!!
Post by: schmidthouse on April 30, 2014, 06:29:14 PM
Agreed, I was just pointing out that these delays have been happening (often on weekends) since forever and that the streaming updates are what's important IF folks are concerned about risk of virus.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on April 30, 2014, 08:38:41 PM
Folks get overly concerned and bent out of shape if a VPS update doesn't arrive everyday (or a couple of days)
A VPS update didn't arrive at the OP's computer in six days, was it acceptable?
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on May 01, 2014, 08:14:33 PM
And again, no updates today. Stuck with 140430-2.

Something's definitely wrong with the update servers...
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on May 01, 2014, 09:20:20 PM
On avast's defense, though, I must say that there haven't been any new updates today, so it seems it's all good for now. Let's wait until tomorrow and see if it updates normally.
Title: Re: Update Problems, AGAIN!!!!
Post by: jvidal on May 02, 2014, 05:07:18 AM
Just got 140501-0, everything seeems ok.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 02, 2014, 08:57:14 AM
Someone reported the problems to avast! that fixed them accordingly.
No one reported the problems, but avast! spotted and fixed them.

Which one is correct?
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on May 02, 2014, 03:40:37 PM
Just got 140501-0, everything seeems ok.
This is what's important:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1399037473139-73584.png)
What you're referring to only consolidates the ongoing streaming updates.

Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 03, 2014, 11:49:02 AM
What you're referring to only consolidates the ongoing streaming updates.
What do you mean by "consolidates"? Combines them into a single version?
Title: Re: Update Problems, AGAIN!!!!
Post by: mchain on May 03, 2014, 12:38:38 PM
What you're referring to only consolidates the ongoing streaming updates.
What do you mean by "consolidates"? Combines them into a single version?
Correct. 

The two or three times (sometime four) vps updates place all streaming updates into one package, plus also they include any fixes or errors to any streaming updates or prior vps versions.

Streaming updates now provide much more current malware protection, but the consolidation of these updates still take place because not everyone has their systems connected to the Internet 24/7.  It allows these users to catch up on the missed streaming updates that were issued when they were not online.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 03, 2014, 02:01:03 PM
not everyone has their systems connected to the Internet 24/7.
If the system is connected for an hour daily on average, will automatic updates be far more important than streaming updates?

斯巴达勇士,你也是中国人吗?
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on May 03, 2014, 03:41:27 PM
not everyone has their systems connected to the Internet 24/7.
If the system is connected for an hour daily on average, will automatic updates be far more important than streaming updates?

斯巴达勇士,你也是中国人吗?
There is no "more important". Streaming delivers updates as soon as available provided you're on line.
VPS delivers a consolidation of all of the streaming updates since the last VPS update.
By being on line constantly, you're fed protection as soon as it's available.
Only going on line occasionally will most likely deliver your updated protection through a VPS update and, depnding
on how long you remain on line, you may also receive some streaming updates.
As you can see, there are quite a few streaming updates sent:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1399124451089-28566.png)

Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 03, 2014, 04:07:42 PM
It seems that your online time is longer than mine, see below.
Title: Re: Update Problems, AGAIN!!!!
Post by: DavidR on May 03, 2014, 04:11:43 PM
It seems that your online time is longer than mine, see below.

I don't think so, just that the time zones will differ and that could well make a difference - USA Vs Asian time zones are going to give anomalies.

I presume the that the check of numbers received in the last 24 hours is working of your computer system time.

EDIT: And me in the middle United Kingdom time zone.
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on May 03, 2014, 04:15:49 PM
It seems that your online time is longer than mine, see below.
You also stated that you're on line only for an hour per day. That will also make a difference
as I explained in my reply to your question. :)
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 03, 2014, 04:59:20 PM
You also stated that you're on line only for an hour per day.
When I said "If the system is connected for an hour daily", it was only an assumption instead of a real case. Anyway, thanks for your explanations.
Title: Re: Update Problems, AGAIN!!!!
Post by: DavidR on May 03, 2014, 06:17:04 PM
You also stated that you're on line only for an hour per day.
When I said "If the system is connected for an hour daily", it was only an assumption instead of a real case. Anyway, thanks for your explanations.

The time your on-line isn't much of an issue, as soon as you go on-line you will get all of the streaming updates that have been issued since you went off-line.

To check this you only need to look at the creation time, if you get a large number issued at the same time, it is playing catch up.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 04, 2014, 01:24:59 PM
My computer started at 6:04 PM, automatic update was completed at 6:05 PM.
Please see the screenshot below.
The 17 streaming updates received at 6:11 PM were issued when I was offline.
The 8 streaming updates received after 6:11 PM were issued when I was online.
The 17 streaming updates were not included in the automatic update completed at 6:05 PM.

Correct?
Title: Re: Update Problems, AGAIN!!!!
Post by: DavidR on May 04, 2014, 02:51:22 PM
My computer started at 6:04 PM, automatic update was completed at 6:05 PM.
Please see the screenshot below.
The 17 streaming updates received at 6:11 PM were issued when I was offline.
The 8 streaming updates received after 6:11 PM were issued when I was online.
The 17 streaming updates were not included in the automatic update completed at 6:05 PM.

Correct?

What automatic update ?

If you are talking about VPS updates, then it depends on two things, the VPS version and the streaming update version update, to say what is included or not.

My question is how do you know that they aren't included in the next VPS update ?

I see no way to gather that information. You can't see what signatures are included in the .bin files of the streaming updates and as and when included in a VPS update, that information can't be extracted, nor would there be any reference to streaming updates.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 04, 2014, 06:23:49 PM
In the Update Settings, "Automatic update" is enabled by default. Does it refer to VPS updates?
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on May 04, 2014, 06:53:25 PM
In the Update Settings, "Automatic update" is enabled by default. Does it refer to VPS updates?
(http://www.screencast-o-matic.com/screenshots/u/Lh/1399222337453-4696.png)
Since it says Virus definitions, the answer is yes.
Title: Re: Update Problems, AGAIN!!!!
Post by: DavidR on May 04, 2014, 07:31:37 PM
In the Update Settings, "Automatic update" is enabled by default. Does it refer to VPS updates?

Yes it does, but it doesn't have anything to do with the streaming updates received and how you think that "The 17 streaming updates were not included in the automatic update completed at 6:05 PM."

The auto update includes any previously released streaming updates, up to the point that that VPS update was released. Which is why the versions numbers are crucial to indicate what would be included in the released VPS update.

The VPS update may be completed (Last update received) at a certain time, which is your system time; you have to look at the Release Date, time of the VPS, its version number and streaming update version (the sub-folder name), to get a better idea of what streaming updates may have been included.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 05, 2014, 08:24:16 AM
What does "VPS" stand for?

how you think that "The 17 streaming updates were not included in the automatic update completed at 6:05 PM."
If they were included, there should be no need to receive them again after 6:05 PM.
They should be released after the release of the latest VPS update which was completed at 6:05 PM on my computer .
That's what I think.
Title: Re: Update Problems, AGAIN!!!!
Post by: iroc9555 on May 05, 2014, 03:27:42 PM
What does "VPS" stand for?

A good guess would be Virus Pattern Signature/s ;)
Title: Re: Update Problems, AGAIN!!!!
Post by: DavidR on May 05, 2014, 05:09:00 PM
What does "VPS" stand for?

how you think that "The 17 streaming updates were not included in the automatic update completed at 6:05 PM."
If they were included, there should be no need to receive them again after 6:05 PM.
They should be released after the release of the latest VPS update which was completed at 6:05 PM on my computer .
That's what I think.

Sorry that time in isolation is meaningless. Completed, if you mean when it was downloaded to your system, is going to be different to when Released by avast. The Released time will also determine what streaming updates would have been included.

You aren't receiving them again as such when the VPS is received, previous streaming updates are removed (relates to the streaming update version and latest) so they have to be incorporated into the new VPS. Otherwise you would have masses of streaming update sub-folders if they weren't incorporated and the streaming update sub-folders removed.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 06, 2014, 01:52:40 PM
Thanks for your explanations.

The OP's automatic updates did not work but streaming updates did for six days.
Meanwhile, could he receive the streaming updates which should have been included in the automatic updates?
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on May 06, 2014, 04:05:02 PM
Thanks for your explanations.

The OP's automatic updates did not work but streaming updates did for six days.
Meanwhile, could he receive the streaming updates which should have been included in the automatic updates?
That question has already been answered more than once.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 06, 2014, 05:56:03 PM
Sorry, where is the answer?
Title: Re: Update Problems, AGAIN!!!!
Post by: bob3160 on May 06, 2014, 06:14:08 PM
Sorry, where is the answer?
Read all of the answers that you've already received.
Title: Re: Update Problems, AGAIN!!!!
Post by: Matthew_Wai on May 07, 2014, 06:32:14 AM
The OP's automatic updates did not work but streaming updates did for six days.
Meanwhile, could he receive the streaming updates which should have been included in the automatic updates?
I have asked the above question only once but received no answer so far, why did you tell me to read previous answers? Actually I have already read all answers to me, and I failed to deduce an answer from them.