Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Alicia82 on May 01, 2014, 01:26:15 PM
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Hi,
I just noticed that my 'virus definitions' have not updated since yesterday (around 5:30 EST). The last version to update was 140430-2. Avast! says I'm connected and that everything is up to date. Should I just wait this out since it's a new month?
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Same here.I guess problems with server.
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http://forum.avast.com/index.php?topic=149736.0
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http://forum.avast.com/index.php?topic=149736.0
Not related topic since I didn't receive streaming updates in past 14 hours.
Same thing is with other PC (Windows XP).
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Same here. No streaming updates for last 15 hours.
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Same here. No streaming updates for last 15 hours.
Idem + ;)
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I've received 54 Streaming Updates during the past 24 hours.
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I've received 54 Streaming Updates during the past 24 hours.
yes,but in last 15 hours ,nothing
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I received only 6 on April 30.
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I received only 6 on April 30.
Today is May 1 and time is 8:25 AM EST. Last streaming update was on April 30 at 5:06 PM EST.
Last Virus Definition update was released on April 30 at 3:42 PM EST
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I don't know why it isn't showing anything at all for May.
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It seems the Avast streaming servers are down, as I've also not received streaming updates since 5:06 PM April 30.
With nothing else running that would access the internet, TCPview shows AvastSvc.exe connecting to r-062-042-234-077.ff.avast.com which I am guessing is an attempt by Avast to retrieve streaming updates, or check for VPS updates. This shows up with no other connections showing in TCPview
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No streaming updates going on 21 hours. I really like Avast but this is quite dangerous.
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No streaming updates going on 21 hours. I really like Avast but this is quite dangerous.
Indeed, the fact they haven't come out and said something about it yet is shocking.
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Not really. They are more than likely working on the problem.
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The frequency and duration of these server outages is one of the reasons that when I bought an additional computer a month ago, I decided to go with another A/V program even though I still have an additional AIS license to spare. If the update outages weren't enough of a security concern, the fact that no one from Avast feels that it is important enough to check on here and let their customers know that they are aware of a problem and are working on a fix is alarming, frustrating and frankly inexcusable.
To illustrate how another A/V company handles this situation, on my new computer with another A/V, I noticed in the GUI what I thought were missing updates one day. Since I wasn't very familiar with the update frequency versus what their marketing material says it should be (and because of my bad experience with Avast server issues), I contacted this other A/V company and within an HOUR an actual employee contacted me to assure me that everything was o.k., and that they closely monitor server issues around the world since frequent updates are essential to good security. I was instructed to contact them immediately if I suspected a server issue so they could address it. A very different response from another A/V.
Luckily, I've got this new laptop with another A/V that I am writing this on so I don't have to risk security by using the AIS protected desktop.
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As for me (New Zealand) last streaming update that I got is on 1/05/2014 9:53:38am. Today is 2/05/2014 time is 8:22am
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As for me (New Zealand) last streaming update that I got is on 1/05/2014 9:53:38am. Today is 2/05/2014 time is 8:22am
Given the time zone you are in that would equate to the same roughly of those many time zones West of you, roughly late on the 30th April.
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It is fixed.I've received 3 streaming updates in last 30 minutes.
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It is fixed.I've received 3 streaming updates in last 30 minutes.
Idem+ ;D
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I turned on my laptop few minutes ago and it's working now. I got 9 streaming updates in the last 24 hours