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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: oui-oui dit non on May 06, 2014, 12:19:53 AM

Title: can't connect to sites after using secureline
Post by: oui-oui dit non on May 06, 2014, 12:19:53 AM

Hello,

I updated Avast. Now, everytime I use Secureline, when I disconnect, I cannot go on sites on the internet. I tried several navigators it's the same. Pages are not found. I am still connected to the internet because I can use Skype for instance.

Anybody can help me ? Thank you.

Title: Re: can't connect to sites after using secureline
Post by: irongod on May 06, 2014, 03:26:20 PM

Which OS are you using? Does Skype actually works (can you call. for instance) or just shows you online? Have you tried to refresh the connection?

Title: Re: can't connect to sites after using secureline
Post by: oui-oui dit non on May 06, 2014, 06:37:08 PM

I am in Windows 8.1, I tried Mozilla Firefox, Internet Explorer and Google Chrome.
When I use Secureline and when I want to stop, I can't go on internet sites. I can use the internet with Skype, yes, it works. I tried to refresh... if I want to have access to sites, I have to restart the computer.
Thank you

Title: Re: can't connect to sites after using secureline
Post by: schmidthouse on May 06, 2014, 06:45:57 PM

Not sure if this will help however, at times I have also experienced difficulty connecting "AFTER" disconnecting from Secureline.(Has something to do with Wireless adapter change)
I found if I reboot and then don't connect to Secureline the wireless connection is re-established.
Try it and see if your connections are successlful

Title: Re: can't connect to sites after using secureline
Post by: oui-oui dit non on May 06, 2014, 07:55:11 PM

Thank you, yes as I said, when I restart computer / reboot, it works but it means I have to reboot everytime I use SecureLine...
Did it stop doing this for you ?

Title: Re: can't connect to sites after using secureline
Post by: irongod on May 07, 2014, 08:23:18 AM

I agree that the problem seems to be originated from the fact that Win continues to use somehow the Secureline "virtual" adapter(s) even after disconnecting. I would suggest to clean completely Avast (with the tool or Revo Unistaller + plus a manual search for leftovers  ;) ) ... then look if some Securline TAN adapters (if I remember well they are called like this) are still installed and remove them! At the beginning of Avast v9 I had a lot of problems therefore I switched from v9 to v8 tens of times, then I discovered there were about 5/6 virtual adapters left by Avast in the system.. this might the cause of your issues (please note that by that time I had and XP SP3 machine, thus it might be different from Win 8) ... good luck! hope this helps! 8)

Title: Re: can't connect to sites after using secureline
Post by: oui-oui dit non on May 07, 2014, 06:42:52 PM

Thank you, I will try and let you know how it worked.