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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: douglas9 on May 07, 2014, 02:04:18 PM

Title: NetWorx 5.31/False Positive/Can't remove from chest
Post by: douglas9 on May 07, 2014, 02:04:18 PM

When updating my NetWorx got false positive. Have tried rt. clicking to restore/restore add to exclusions, but Networx is still in the chest. Have Networx working againg but can't remove from chest. Keep getting pop up to file exists, skip, skip all,cancel etc. What am i doing wrong? Added to exclusions manually now scan is negative.TIA

Title: Re: NetWorx 5.31/False Positive/Can't remove from chest
Post by: Pondus on May 07, 2014, 02:45:06 PM

Quote

Have tried rt. clicking to restore/restore add to exclusions, but Networx is still in the chest.

when you restore a file from chest a copy will still remain in chest.....you may right click and delete when all is okay

avast! 2014: Using the Virus Chest   http://www.avast.com/en-eu/faq.php?article=AVKB21#artTitle

false Positives can be reported here  http://www.avast.com/contact-form.php   or you can do it from chest, see how to in guide above

Title: Re: NetWorx 5.31/False Positive/Can't remove from chest
Post by: douglas9 on May 07, 2014, 06:02:26 PM

Thanks. Had read the links before...but missed the part about a copy remaining in the chest.