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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Jessie2F on May 07, 2014, 05:49:29 PM

Title: Outlook locks up when identifying a message as spam using Avast
Post by: Jessie2F on May 07, 2014, 05:49:29 PM
I am hoping that someone will be able to provide some guidance on what I need to do to eliminate a problem where Outlook freezes whenever I select an e-mail message and then click on the SPAM icon in Avast. I am then forced to restart Outlook and then get a message saying Outlook has a conflict with the Avast add-in. I am running Win7 Home Premium 64 bit. I just installed Avast Internet Security yesterday and, to this point in time, it feels like I wasted my money. Any help that can be provided would be greatly appreciated.
Title: Re: Outlook locks up when identifying a message as spam using Avast
Post by: Pondus on May 07, 2014, 06:21:42 PM
what AV did you use before installing avast?
did you uninstall it before installing avast?

did you remove it according to vendors instructions / tools.    http://www.avast.com/en-eu/faq.php?article=AVKB11

Title: Re: Outlook locks up when identifying a message as spam using Avast
Post by: Jessie2F on May 07, 2014, 06:52:49 PM
I have only used free Avast on this machine and did the upgrade from there.
Title: Re: Outlook locks up when identifying a message as spam using Avast
Post by: Pondus on May 07, 2014, 06:59:03 PM
Quote
I am then forced to restart Outlook and then get a message saying Outlook has a conflict with the Avast add-in.   
ok try this....
controlpanel > ad/remove programs > avast > uninstall / change > repair option ......

did that change anything?

Title: Re: Outlook locks up when identifying a message as spam using Avast
Post by: Jessie2F on May 07, 2014, 11:04:23 PM
Thanks for the suggestion, Pondus, however, that didn't make any improvement. Still locking up Outlook as soon as I click on the SPAM icon after highlighting the e-mail message.
Title: Re: Outlook locks up when identifying a message as spam using Avast
Post by: Pondus on May 07, 2014, 11:08:44 PM
scroll down to OTL ....   http://forum.avast.com/index.php?topic=53253.0
follow instructions and attach OTL diagnostic log, then a log expert will take look

as it is late here in europe now you may not recive any help/reply today

Title: Re: Outlook locks up when identifying a message as spam using Avast
Post by: Jessie2F on May 08, 2014, 01:37:02 AM
Here is the log file.  Thanks for having a look at it.