Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: Rhambo on May 08, 2014, 06:56:43 AM

Title: I have two avast! accounts, and I'd like to bring them together.
Post by: Rhambo on May 08, 2014, 06:56:43 AM

Good Morning,

I have two avast! accounts, and I'd like to bring them together.
I have to get back some information from one account to the other because one of my cell was stolen five months ago.
My accounts are registred with two different mails, and I'd like to conserve the information of each one, so I can't just close one.
I when I try to add a mail from one account, it's impossible because it's already used for the other account.

Thank you for your answer (in english or in french).
Merci de votre réponse.

Title: Re: I have two avast! accounts, and I'd like to bring them together.
Post by: OndraM on May 09, 2014, 07:40:53 PM

This is a bit of non standard access. We will discuss it with the team and see what we can do. I will keep you posted.

Title: Re: I have two avast! accounts, and I'd like to bring them together.
Post by: OndraM on May 12, 2014, 10:06:52 AM

Ok. Here is are resume. While we will not be able to merge two account as it has too many implications in too many services (my.avast.com is just one of those services), we will add a feature to migrate device(s) from one account to another. Hopefully this should solve your problem. It should be included in one of our upcoming releases. I will let you know once it is live.

Title: Re: I have two avast! accounts, and I'd like to bring them together.
Post by: Rhambo on May 13, 2014, 06:10:45 AM

Thank you, but I'm afraid this adaptation could take some time before it is done, isn't it ?
Nevertheless, I will wait. Thank's for your attention.

Title: Re: I have two avast! accounts, and I'd like to bring them together.
Post by: OndraM on May 13, 2014, 10:29:56 AM

The rough estimate would be 2-3 weeks.

Title: Re: I have two avast! accounts, and I'd like to bring them together.
Post by: REDACTED on July 23, 2014, 08:07:50 AM

G'day,
I am trying to do the same thing. Has this been resolved yet?
Pete