Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: nanajana on May 08, 2014, 06:02:52 PM

Title: Some files could not be scanned
Post by: nanajana on May 08, 2014, 06:02:52 PM

What does it mean when I run a quick scan in AIS and the scanner says  "Some files could not be scanned"  and supplies a list of all the files.  Is this a concern that they can't be scanned or ?  The files pertain to flashplayer and are located in C:\users\janice\AppData\local\Temp\install_flashplayer. 

Can I delete these files or should I just let it go?

Cheers,
Janice

Title: Re: Some files could not be scanned
Post by: Para-Noid on May 08, 2014, 06:16:14 PM

This is the single most asked question on the forums.
See this https://blog.avast.com/2014/02/28/how-do-i-handle-files-that-avast-cant-scan/

Title: Re: Some files could not be scanned
Post by: schmidthouse on May 08, 2014, 06:18:31 PM

Quote from: Para-Noid on May 08, 2014, 06:16:14 PM

This is the single most asked question on the forums.
See this https://blog.avast.com/2014/02/28/how-do-i-handle-files-that-avast-cant-scan/

Well, one of them.  ;) ;D

Title: Re: Some files could not be scanned
Post by: Pondus on May 08, 2014, 06:24:38 PM

Quote

C:\users\janice\AppData\local\Temp\install_flashplayer. 

since located in a temp folder .... you may remove them if they annoy you.    ;)

TFC cleaner.    http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

Title: Re: Some files could not be scanned
Post by: experiencedsitemaker on May 08, 2014, 10:37:16 PM

I used to have that problem, but disabling and enabling the shields and uninstall/reinstall seemed to do the trick. Mine said that the "files were password protected" and had some green thingy in it. They were located in the Temp. Folder, so doing manually also will do the trick!

Title: Re: Some files could not be scanned
Post by: Pondus on May 08, 2014, 10:45:10 PM

Quote

I used to have that problem......

it is not a problem..... it is normal to have some files that can not be scanned for whatever reason
it is just a scan error message and the reason why

Title: Re: Some files could not be scanned
Post by: nanajana on May 09, 2014, 11:25:24 PM

Quote from: Para-Noid on May 08, 2014, 06:16:14 PM

This is the single most asked question on the forums.
See this https://blog.avast.com/2014/02/28/how-do-i-handle-files-that-avast-cant-scan/

No doubt!  I should have checked the forum for this but alas I didn't!

Quote from: Pondus on May 08, 2014, 06:24:38 PM

Quote

C:\users\janice\AppData\local\Temp\install_flashplayer. 

since located in a temp folder .... you may remove them if they annoy you.    ;)

TFC cleaner.    http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

Yes they do annoy me no end.  I thank you for this and I ran TFC cleaner so its all good now.

Thanks everyone for your responses. 

Cheers,
Janice