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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for iOS => Topic started by: thesmo on May 09, 2014, 05:49:49 PM

Title: "Negotiation with the server failed"
Post by: thesmo on May 09, 2014, 05:49:49 PM

I decided to give SecureLine for iOS a try, and every time I try to connect through it, I get an error saying "negotiation with the VPN server failed".  I haven't purchased a subscription yet... could that be what's causing the problem?

Title: Re: "Negotiation with the server failed"
Post by: thesmo on May 19, 2014, 10:33:57 PM

Please help me fix this... I tried reinstalling the profile and the app, using "Connect on Demand", and almost everything.  :'(

Title: Re: "Negotiation with the server failed"
Post by: Rednose on June 24, 2014, 12:51:35 AM

Hi thesmo :)

There is not much you can fix I am afraid ...


Lets try this :

- Remove the avast! Secureline Profile,

- Remove the avast! Secureline App.

- Push the On/Off button and the Home button at the same time for about 10 sec untill you see the Apple logo.

- Install the avast! SecureLine app, install a profile and test again.


If that doesn't fix it, can you please test with another VPN service like TunnelBear ( it has a free plan you can use ).

Greetz, Red.