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Consumer Products => Avast Cleanup => Topic started by: REDACTED on May 09, 2014, 08:52:54 PM

Title: Won't work on wi-fi connection
Post by: REDACTED on May 09, 2014, 08:52:54 PM

I need a refund.
Grimefighter won't work on Wi-Fi, and my modem/router is in another room on another floor. It is not possible to connect directly to Ethernet.

Title: Re: Won't work on wi-fi connection
Post by: Davidek on May 12, 2014, 01:22:39 PM

Hi, please open a support ticket and we will issue you a refund within 7 days of the ticket being opened.

Our apologies for this issue.

Davidek

Title: Re: Won't work on wi-fi connection
Post by: REDACTED on May 13, 2014, 03:20:51 AM

I opened the following support ticket on 4/30/2014.
The program was ordered through Paypal (through Digital River) on the same date.
   Ticket ID: BQR-467-58206
    Subject: Grimefighter refund
    Department: Consumer Sales
    Type: Communication
    Status: Received
    Priority: Normal

Title: Re: Won't work on wi-fi connection
Post by: REDACTED on May 13, 2014, 03:23:54 AM

P.S. The machine I tried it on is running Win7 64 bit.

Title: Re: Won't work on wi-fi connection
Post by: Davidek on May 13, 2014, 02:21:16 PM

Hi,

Sorry that you encountered this issue.  Refunds can take up to 7 days but I will check with our refund team to see if I can speed that up.

Regards,

David

Title: Re: Won't work on wi-fi connection
Post by: REDACTED on May 20, 2014, 02:17:06 AM

Seems like from 4/30 to 5/19 is more than 7 days and still no refund.

Title: Re: Won't work on wi-fi connection
Post by: Davidek on May 21, 2014, 02:48:32 PM

Hi Eingram,

Please send me your ticket number or post it here and I will chase it for you.

Title: Ja tenho o Avast premium-o GrimeFighter é um adiconal do Premium?
Post by: Rosangela Benvenutti on May 21, 2014, 03:02:10 PM

comprei hoje o GrimeFighter mas ja tenho o Avast Premium (que comprei no mes de abril de 2014). O GrimeFighter é um adicional do Avast Premium? pq n to sabendo utiliza-lo pq no e-mail me falam que tenho que isntalar o Avast,porem ja o tenho  no meu note instalado o Avast Premium. Este é um outro tipo de Avast ou é um adicional do Premium? Aqui eu li que o GrimeFighter nao funciona com conexao Wi-Fi - isso é real? Meu wi-fi fic\a do lado do computador e n longe dele. \Como faço pra por este adicional sem perder o Avast Premium o qual ja tenho uma licença de 1 ano pra tres computadores? Se for um outro Avast posso ter meu reembolso?Desde ja agradeço resposta.

Pelo que to lendo aqui, ele n funciona em conexao wi-fi e eu tenho esta conexao. Poderei ter o reembolso?

Title: Re: Won't work on wi-fi connection
Post by: Lisandro on May 21, 2014, 07:21:27 PM

Quote from: Rosangela Benvenutti on May 21, 2014, 03:02:10 PM

comprei hoje o GrimeFighter mas ja tenho o Avast Premium (que comprei no mes de abril de 2014). O GrimeFighter é um adicional do Avast Premium? pq n to sabendo utiliza-lo pq no e-mail me falam que tenho que isntalar o Avast,porem ja o tenho  no meu note instalado o Avast Premium. Este é um outro tipo de Avast ou é um adicional do Premium? Aqui eu li que o GrimeFighter nao funciona com conexao Wi-Fi - isso é real? Meu wi-fi fic\a do lado do computador e n longe dele. \Como faço pra por este adicional sem perder o Avast Premium o qual ja tenho uma licença de 1 ano pra tres computadores? Se for um outro Avast posso ter meu reembolso?Desde ja agradeço resposta.

Pelo que to lendo aqui, ele n funciona em conexao wi-fi e eu tenho esta conexao. Poderei ter o reembolso?

A licença do GrimeFighter não está incluída no avast! Premium.
O GrimeFighter não da suporte, no momento, ao Windows 8 e a conexões WiFi.

Title: Re: Won't work on wi-fi connection
Post by: REDACTED on May 21, 2014, 07:31:05 PM

Quote from: Davidek on May 21, 2014, 02:48:32 PM

Hi Eingram,

Please send me your ticket number or post it here and I will chase it for you.

I was granted the refund.  Thank you for your time in this matter.
Ed