Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Bobbybear on June 13, 2014, 07:18:15 PM

Title: AVAST tech support
Post by: Bobbybear on June 13, 2014, 07:18:15 PM
I have found the need to contact AVAST tech support (1-866-951-7679) since upgrading to the Internet Security version. I am wondering if i'm really contacting AVAST of some 3rd party support group (would be my guess). I've only called this number a few times, but each time i feel they are not helping me and resort to trying to sell me services ($179) which i feel i don't need. For example, the last time i spoke to them, they remote controlled my PC and told me i had malware on it that they would remove for a fee of course. Strange thing is, i ran a full system scan and no threats were found. I really believe the support i'm looking for is not there and they are only interested in selling their service.

Have any of you had similar experiences and what do you recommend w.r.t. to this tech support?

.....Rob
Title: Re: AVAST tech support
Post by: essexboy on June 13, 2014, 07:19:21 PM
Hi post the problem here and the users will try to resolve it for free :)
Title: Re: AVAST tech support
Post by: Bobbybear on June 13, 2014, 07:25:44 PM
Makes sense. However, i'm still interested in hearing what others think of the so called tech phone support.
Title: Re: AVAST tech support
Post by: essexboy on June 13, 2014, 07:26:44 PM
The bottom line is if they give you a load of gumf about malware, event log errors then slam the phone down and come here
Title: Re: AVAST tech support
Post by: Bobbybear on June 13, 2014, 07:42:00 PM
Sounds like good advice Essexboy. Appears that you for one have experienced similar problems with this so called tech support?
Title: Re: AVAST tech support
Post by: essexboy on June 13, 2014, 07:43:41 PM
No, never used it..  However, I have assisted several who have and I am not overly impressed the way they try to push their services rather than do what they are supposed to do 
Title: Re: AVAST tech support
Post by: Bobbybear on June 13, 2014, 07:56:26 PM
Thanks for your help with this issue Essexboy.
Title: Re: AVAST tech support
Post by: Bobbybear on June 14, 2014, 03:19:31 PM
Luckily, i got suspicious early on and no, did not give them any money. I had a similar experience a while back with another 3rd party tech support group when trying to contact Mozilla with a problem. This was one of the worst experiences of my life. In this case, it did cost me money, which i ultimately got back after they destroyed my XP operating system.

I must ask this question. I'm assuming AVAST is a reputable company, so why are they using these 3rd party scammers?

Title: Re: AVAST tech support
Post by: _George_ on June 14, 2014, 05:45:13 PM
Where you find this number?
Title: Re: AVAST tech support
Post by: Para-Noid on June 14, 2014, 06:16:43 PM
Here http://www.avast.com/en-us/total-support
Title: Re: AVAST tech support
Post by: _George_ on June 14, 2014, 08:22:23 PM
Not listen him with paid premium support, you don't needed to pay for some analyses your PC. But situation when avast don'see malware can be, that because thay want from you some log files.

+ our forum specialists work faster than support :) attach log files here in new thread - it's free :)
Title: Re: AVAST tech support
Post by: Bobbybear on June 14, 2014, 09:00:38 PM
When i upgraded to the Internet Security version of AVAST, i received an E-mail from AVAST telling me......."NEXWAY, INC. has fulfilled this order and is a trusted avast! partner and reseller."

Also, in the same E-mail was a product support box showing............"Call our free telephone support at
+1 866 951 7679"
Title: Re: AVAST tech support
Post by: BluDiamond on June 15, 2014, 07:23:59 PM
Yes! I am one of those people who feel ripped off and am very angry about it. I first paid for the suite, then found I needed support, so I went that route. Along the way, I foolishly paid the $179+ that ended up being more like $195 with tax. After hours on the phone while people ran every program they had in the arsenal, ending with Hitman Pro, I still had a screwed up computer. Even worse, the tech's final advice to me was to allow them to reinstall my operating system (Windows 7 Home). This is nuts!

Another thing: Is 877-204-9327 a legitimate telephone number for avast!? It is the number I was given to call back on if I needed more help, and I'm pretty sure I used it also.

Mad as he** in Texas.
Title: Re: AVAST tech support
Post by: Bobbybear on June 16, 2014, 06:12:36 PM
BluDiamond, this sounds all to familiar. I truly believe they're running a scam here and why AVAST would want their name associated with these 3rd part scammers is beyond my understanding.

If i were you, i'd demand my money back under threat of legal action.

Title: Re: AVAST tech support
Post by: duracell1949 on July 12, 2014, 02:36:42 AM
I just fell for their hardsell, do their best to panic you routine. I had three supposed licensed Microsoft techs on my computer yesterday. I'm being billed almost $300 for two computers although they will never touch one and will never touch the other again. this is a scam!!! DON"T FALL FOR IT!! I've tried to get a refund directly from them and they are saying once the techs spend time on your machine there are no refunds.
I can't believe some of the things they did to my computer. The master saleswoman "Guaranteed" me they would fix my computer. Out of nowhere she found Conduit on my computer. I think it was a screen she has on hand to show on your computer. then she told me only licensed Microsoft technicians can remove Conduit. And if I have Wi-Fi any other computers will probably have it too.
I feel like an idiot, but really am pissed at myself and Avast for this. Again don't let them fool you. this is a scam run by a third party. All they want to do now is send another person to take over my computer and play....I've lost all respect for Avast. I used to think them to be an honorable company.
Title: Re: AVAST tech support
Post by: Bobbybear on July 12, 2014, 03:58:26 PM
Is this forum being monitored by AVAST? Are they aware of what is going on with this so called 3rd party support? Do they condone it? I'd love to get a statement from AVAST on this issue.
Title: Re: AVAST tech support
Post by: Asyn on July 12, 2014, 04:44:24 PM
I just fell for their hardsell, do their best to panic you routine. I had three supposed licensed Microsoft techs on my computer yesterday. I'm being billed almost $300 for two computers although they will never touch one and will never touch the other again. this is a scam!!! DON"T FALL FOR IT!! I've tried to get a refund directly from them and they are saying once the techs spend time on your machine there are no refunds.
I can't believe some of the things they did to my computer. The master saleswoman "Guaranteed" me they would fix my computer. Out of nowhere she found Conduit on my computer. I think it was a screen she has on hand to show on your computer. then she told me only licensed Microsoft technicians can remove Conduit. And if I have Wi-Fi any other computers will probably have it too.
I feel like an idiot, but really am pissed at myself and Avast for this. Again don't let them fool you. this is a scam run by a third party. All they want to do now is send another person to take over my computer and play....I've lost all respect for Avast. I used to think them to be an honorable company.
Report your experience to Adam Riley: riley[at]avast[dot]com
Title: Re: AVAST tech support
Post by: Bobbybear on July 13, 2014, 06:17:18 PM
Who's Adam Riley and what role does he play w.r.t. AVAST? Is he part of this 3rd party group OR does he work directly for AVAST?
Title: Re: AVAST tech support
Post by: Pondus on July 13, 2014, 11:47:19 PM
Who's Adam Riley and what role does he play w.r.t. AVAST? Is he part of this 3rd party group OR does he work directly for AVAST?
a post from 2012 ..... and there are more if you search
https://forum.avast.com/index.php?topic=95247.msg761314#msg761314



Title: Re: AVAST tech support
Post by: Bobbybear on July 14, 2014, 03:48:43 PM
So, has anyone tried contacting this Adam Riley about this problem and if so, what has he done about it?
Title: Re: AVAST tech support
Post by: Asyn on July 14, 2014, 04:04:14 PM
So, has anyone tried contacting this Adam Riley about this problem and if so, what has he done about it?
If you've had a problem with 3rd party support, contact him. (Else search the forum.)
Title: Re: AVAST tech support
Post by: Bobbybear on July 14, 2014, 04:10:28 PM
That doesn't answer my question!
Title: Re: AVAST tech support
Post by: Asyn on July 14, 2014, 04:12:26 PM
That doesn't answer my question!
Wait for other input then...
Title: Re: AVAST tech support
Post by: bob3160 on July 14, 2014, 07:43:12 PM
That doesn't answer my question!
For your information:
Unless the the title of the person answering you, states that they are an Avast Employee,
they are avast! users just like you and I.
Certain things we can't answer. We don't work for Avast.
Please be patient and don't shoot the messenger. :)

Title: Re: AVAST tech support
Post by: cindyann53f100 on February 05, 2015, 06:46:06 PM
I do not understand computers but knew I needed virus protection.  I accidentally loaded two copies and of course they charged me.  I went online as directed and have never received a response.  I called tech support this morning and the tech told me to wait another week for a response.  Like everyone else I got someone from India.  I doubt I will ever get a refund!  When my subscription is up I am going back to Norton!  At least they will talk to you and I never had a problem with them and they were very patient with me and helped and solved my problem.
 
Title: Re: AVAST tech support
Post by: Para-Noid on February 05, 2015, 08:53:49 PM
Did you file a support ticket? If you did it can take ten days to two weeks to get a response.
Have some patience and whatever you do "do not file another ticket". If you do you will
end up at the bottom of the queue again.

Also never use the third party support company due to the fact they are known to do hard sells.
The best place is here on the forums. Please keep in mind we are volunteer users just like you.
We are not employed by nor or are we paid by avast.