Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: REDACTED on June 16, 2014, 05:02:22 PM
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I see others have had the same problems. I purchased Grimefighter and it would not run in its Linux mode.
Technical support advised me to buy Total Support fort £129.99. Two engineers spent over 1 hour each trying to solve the problem and decided the fault lay with Grimefighter. Nothing wrong with my PC which I have kept running myself for over 5 years!
Because the engineers worked on my PC I cannot get a refund on Total Support.
That cannot be right so can anyone help me out here?
Many thanks.
John
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I see others have had the same problems. I purchased Grimefighter and it would not run in its Linux mode.
Technical support advised me to buy Total Support fort £129.99. Two engineers spent over 1 hour each trying to solve the problem and decided the fault lay with Grimefighter. Nothing wrong with my PC which I have kept running myself for over 5 years!
Because the engineers worked on my PC I cannot get a refund on Total Support.
That cannot be right so can anyone help me out here?
Many thanks.
John
Hi and welcome.
If you can take a moment, here is a topic link and information on potential steps to acquire a refund, and explain you specific situation to Adam Riley. Read specifically Post #8
https://forum.avast.com/index.php?topic=149866.0 (https://forum.avast.com/index.php?topic=149866.0) :)
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Thank you for your reply Schmidthouse. I have emailed Adam Riley and will post the result.
Regards
John
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Reply from Adam almost by return. He has already arranged for the refund. Great news.
Regards
John
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Glad to see your resolution. ;)