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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on June 18, 2014, 06:44:47 PM

Title: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 18, 2014, 06:44:47 PM
I haven't received any new stream updates for a few hours now. Also, when I select samples to upload to avast! they are not submitted during the update process (also started when streaming updates stopped).

Is there any backend issue right there ?

spwr
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: TrueIndian on June 18, 2014, 06:45:46 PM
You could submit to virus@avast.com if it aint working.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 18, 2014, 06:52:37 PM
You could submit to virus@avast.com if it aint working.
Yes that's what I've done, there is also the contact form submission. But there may be a backend issue to solve.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: TrueIndian on June 18, 2014, 06:55:42 PM
I suspect that you are not using the latest beta right?
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 18, 2014, 06:57:06 PM
I suspect that you are not using the latest beta right?
No, are you using it and getting the latest streaming updates ? Is the file submission working ?
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: TrueIndian on June 18, 2014, 06:59:03 PM
No I am not using avast nor its beta either.I am not using any AV right now apart from MBAM.I checked on another machine with avast v9 latest stable built and had same problem as you said.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 18, 2014, 07:00:54 PM
No I am not using avast nor its beta either.I am not using any AV right now apart from MBAM.I checked on another machine with avast v9 latest stable built and had same problem as you said.
So I may be right then.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: DavidR on June 18, 2014, 07:43:03 PM
I haven't received any new stream updates for a few hours now. Also, when I select samples to upload to avast! they are not submitted during the update process (also started when streaming updates stopped).

Is there any backend issue right there ?

spwr

I have received 244 in the last 24 hours (from avast stats > component status), so it appears to be working fine for me.

I don't constantly watch the statistics to monitor streaming updates, but a check of the defs and streaming sub-folders shows streams (14061801_stream) received shortly after coming back on-line some minutes ago.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 19, 2014, 10:18:49 AM
But are you connected and getting the stream updates at the moment ? I'm still experiencing the same issue as yesterday.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 19, 2014, 10:58:25 AM
Only 77 updates received last 24 hours. Received 0 since yesterday ~ 2 pm.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 19, 2014, 11:35:48 AM
The file submission is working here if the guard is enabled... if it isn't, then it just says "Setup is already running"
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: igor on June 19, 2014, 03:30:47 PM
spywar, some of the servers have been updated just recently - but everything seems to be running OK at the moment, from what we can see.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 19, 2014, 04:37:08 PM
spywar, some of the servers have been updated just recently - but everything seems to be running OK at the moment, from what we can see.
OK thanks for the feedback, I'll check later.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: TrueIndian on June 21, 2014, 09:22:06 AM
Yep,same problem here happened yesterday no streaming updates.Now it works fine.Wonder if avast can do something to avoid such backend outages.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 22, 2014, 04:47:36 PM
Yep,same problem here happened yesterday no streaming updates.Now it works fine.Wonder if avast can do something to avoid such backend outages.
I second that.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 22, 2014, 04:58:56 PM
Latest BETA build installed and getting the last streaming updates.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 22, 2014, 07:49:14 PM
Not sure whether this thread is intended to be a discussion of beta software or not, but I'm getting streaming updates no problem with the released version.  11 in the last hour and looking back over a hundred since 4am this morning.

-Noel
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 22, 2014, 07:58:18 PM
Not sure whether this thread is intended to be a discussion of beta software or not, but I'm getting streaming updates no problem with the released version.  11 in the last hour and looking back over a hundred since 4am this morning.

-Noel
Thanks for the feedback.

No, I was experiencing streaming updates issues with the current build last week but everything seems to be back to normal.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 22, 2014, 09:54:53 PM
Are you guys connected right now ? I'm not, and did not receive any new stream for 3 hours.
Title: Re: Not receiving streaming updates and samples not being uploaded
Post by: REDACTED on June 23, 2014, 02:24:51 AM
Note the dates on the .bin files - no breaks I can see...

-Noel