Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on June 21, 2014, 11:49:48 PM
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I have installed Avast free version and then opted to try the internet security suite to see how it runs on windows 8.1. Every sence I installed Avast and opted the trial, I can no longer update my windows. I never had the problem with bit defender. I tried to uninstall avast and now I have no Internet connection at all. I've tried everything. I have searched the internet for days now trying to get a fix. I reset my system to anearlier point in time and avast came back also. I can now connect to the internet but I still cannont update windows with any security updates. I tried to roll back to the free version and now I can no longer access the internet. This is very frustrating any help would be appreciated. I just want avast gone and my internet connection restored. I did run the avast cleaner program also to no avail.
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Which version of Avast did you have installed?
Did you run the Avastclear.exe tool in SafeMode?
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It was the newest version. I installed it about three weeks ago. I had ran a boot time scan and it must of done something because ever since that time I couldn't do any window updates. First I uninstalled it through the control panel. Not internet, I tried everything to no avail. I did a restore and was able to get back on the internet. So I decided to revert back to the free version but same thing, no internet. I found some posts to run the cleaner which I did in safe mode but still no internet. So I just finished doing another restore point and I'm back where I started. I'm going to try the recovery councel in windows and see if that will work to fix any corrupt files. I've been researching this for days to no avail.
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After the restore I did an update of avast internet security, rebooted and then rebooted into safe mode. I ran the avastclean.exe program and it did the trick after the third time. Not sure what had happened but I finally got it working. The wier thing is that the boot scan corrupted some files. Now trying to get the update service working.