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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: priest_lucas@yahoo.com on June 30, 2014, 09:28:40 PM

Title: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on June 30, 2014, 09:28:40 PM
After a scheduled Quick or Full scan, the Avast UI opens to the corresponding Scan page.

I am running Windows 7 64-bit, free Avast version 2014.9.0.2021. No other Virus software has been installed on my machine.

Things I have tried:
1) Making sure that opening scan results after scan complete option is unchecked
2) Run Control Panel / Programs and Features / Avast - Repair
3) Remove Avast, reboot in safe mode, run avast_clear.exe, reboot, reinstall Avast, reboot, test
Title: Re: Avast UI opens after scheduled scan
Post by: ljwhome.crashman@verizon.net on June 30, 2014, 10:28:21 PM
Hello, priest_lucas!

Another user and I noticed the same problem on the beta and Release Candidate builds and had a thread about it in the Beta forum since June 18.  Version 9.0.2021 came out a week or so after my first post, but it remained a problem through the beta and RC builds, and now in the official release, too.  There has been no official comment about it that I have been able to find.

So, it seems to be nothing in your avast! settings or on your system causing this (or, at least, not unique to your system).  I still eagerly await an update that will fix it!

Regards,
Crashman
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 05, 2014, 12:43:55 AM
More details about problem

1) This was originally reported in the Beta forum for 2014.9.0.2021 but not replied to
2) There is at least one other post in this section on the same problem
3) This opening of the interface did not happen in 2014.9.0.2018 and no other programs have been added since updated to 2014.9.0.2021
4) I know of three other people who have told me about this same behavior since updating

Hey Avast, any ideas?
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 05, 2014, 08:09:38 AM
Why was my prior response deleted from this thread?

Am I unwelcome to post my observations and opinions here?  I haven't posted anything radical.  What I said, that was subsequently deleted was:

Free software that is completely "set it and forget it" quiet can be forgotten.  This appearance of the UI makes sure we always know Avast is on task.

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: Asyn on July 05, 2014, 08:28:09 AM
Why was my prior response deleted from this thread?
None of your posts were deleted, guess you mean your post here: https://forum.avast.com/index.php?topic=151656.msg1101684#msg1101684
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 05, 2014, 08:29:05 AM
Thank you.  I stand corrected.  The thread was so similar I mistook the two for one.

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: Asyn on July 05, 2014, 08:31:14 AM
No problem.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 15, 2014, 12:54:38 AM
Update from Avast Technical Support:

It is normal behavior in the newest release.
 Are there any problems besides this?
 Is there any error notification?
 If so, could you please send me a screenshot or a photo of that?


So if I am typing in any other program and a scheduled scan finishes and opens the UI, whatever I am typing is now directed to Avast and not the program I was working in. Who would design a feature like this?
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 15, 2014, 01:05:49 AM
Um, welcome to Windows.  Windows itself is moving away from the unobtrusive notifications one used to get in the System Tray.  Don't look now, but it's no longer about you getting things done on your computer.  It's about the software company making as much money off you as they can as quickly as possible.

By the way, a scheduled scan doesn't always put up the Avast UI, so it seems one or the other behaviors can't really be "normal", unless it's conditional somehow. 

I do nightly scans, which run from about 6am to 8am, and today for the first time there was no Avast UI when I woke up the monitors as there has been for the recent past.  The scan completed and was clean, just as with prior mornings.

Go figure.

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 15, 2014, 01:27:32 AM
So the checkbox for "Automatically open the Scan Results when scan is finished" now means:

- if there are any results the Scan Results page will open
- If there are not any results then the page for the type of scheduled scan just run will open

This checkbox almost seems unnecessary now.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 15, 2014, 01:30:55 AM
Also, I fail to see any benefit to the user or to Avast when opening the scan page for the type of scan which was scheduled and completed.
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 15, 2014, 01:35:09 AM
Quote
If there are not any results then the page for the type of scheduled scan just run will open

...except sometimes.  Today was the second time it did not do that.

Honestly, it just smells like a buglet in the application, and Avast is just covering it over with a blanket "that's normal" statement...  Along the lines of:

"That's not a bug, that's a feature.  It'll be fixed in the next release."

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 15, 2014, 01:36:19 AM
I hope it is fixed and put back to the behavior of past versions.
Title: Re: Avast UI opens after scheduled scan
Post by: ljwhome.crashman@verizon.net on July 15, 2014, 06:40:05 AM
Count my vote as another in favor of returning to the old behavior.  I can't imagine why popping up the entire UI in the user's face would be needed to provide an indication that a scan has just finished and no problem was found.  It is really very annoying if the scan occurs when someone might be using the machine, and in any case rather unnecessary.

As I said in another post, if the scan detects a problem, then I can at least see an argument for opening the main UI to alert the user that some action may need to be taken as soon as possible.  But, if the scan was clean, there is absolutely no need to notify the user of that immediately, and particularly not in an obtrusive way that interferes with whatever else may be occurring on the screen.

If you really want to put an immediate visual notification on screen that a completed scan has found no issues, how about a compromise?  Maybe a SMALL balloon popup above the avast! tray icon bearing the simple message "Scan completed - no problems detected!" that could remain on the screen until dismissed by the user by clicking its close button?

Surely there must be some compromise that could make everyone at least somewhat happy...

Crashman
Title: Re: Avast UI opens after scheduled scan
Post by: rmburton on July 15, 2014, 04:29:01 PM
I am have the same problem with the UI opening after a custom scheduled scan.  Irritating to have to close a window every morning that I should never see.

RMB
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 15, 2014, 07:49:53 PM
from Avast Technical Support:

Hello and thanks for the reply,

 I will contact our developers in this regard and pass your message to them.
 Thank you very much for the feedback, it will help improve the quality of our products and services.
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 15, 2014, 10:38:55 PM
The main UI did NOT open for me again today, even though the Avast Scan History shows the scan completed successfully with "no virus found" status.

Perhaps after a few runs it stops displaying?

My system has been running 24/7, doing these scans now every morning at 6am, for a full week.

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 16, 2014, 02:44:53 PM
Maybe Avast has fixed the problem ??? :)
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 16, 2014, 04:38:45 PM
Avast UI still opens after a scheduled scan completes.

No new software was installed before I updated from 2014.9.0.2018 to 2014.9.0.2021, so only Avast was updated and could be causing Avast UI to open after a scheduled scan completes.
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 17, 2014, 04:53:47 AM
Nah, it opened again here this morning. 

It's clearly intermittent.

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: evalpro2@gmail.com on July 17, 2014, 09:25:42 AM
I did a fresh install of v. 2021 and it works as it's supposed to with no problems (UI does not open up after scan).  Have you tried a Repair or a fresh install if you find this too annoying to live with?
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 17, 2014, 06:08:30 PM
After trying a repair and eventually a uninstall (including avast_clear.exe in safe mode) and reinstall, I found that on my machine the opening of the UI after a scheduled scan happened when the next scan completed, but on another machine it didn't happen until the third or fourth scheduled scan completed.

It would be nice if a developer from Avast could comment on this.
Title: Re: Avast UI opens after scheduled scan
Post by: austin.linaus@gmail.com on July 17, 2014, 06:32:34 PM
So that's what's happening?

I would also like this "feature" to be removed or made optional. I have my Avast set to perform different scans at certain times of the day and I only really want notifications if and when it has found something.

Having it working away in the background suits my needs fine. It's certainly the case that if I'm on one system I am almost certainly doing work and having the UI pop up is an irritation.
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 17, 2014, 07:43:27 PM
So that's what's happening?

I would also like this "feature" to be removed or made optional. I have my Avast set to perform different scans at certain times of the day and I only really want notifications if and when it has found something.

Having it working away in the background suits my needs fine. It's certainly the case that if I'm on one system I am almost certainly doing work and having the UI pop up is an irritation.
The Screensaver scan should fit your needs. :) avast! is one of the options when you select your screensaver. :)
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 17, 2014, 08:23:30 PM
The Avast UI opened again for me this morning.

Of the 9 days on my current bootup, I left the system logged-in (just screen-saved) overnight 7 times.  Of those 7 times, the Avast UI popped up after the scan 5 times and the scans completed without opening the UI 2 times.

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: pat.c@uwclub.net on July 17, 2014, 09:59:20 PM
I have this problem too. I don't know if it's related but in addition, a couple of scheduled Quick Scans ago, the windows also said Threat Detected! Clicking the 'details' button had no effect. However the scan history showed that no threat had been found and there was nothing in the Virus Chest. I mildly panicked and ran Malwarebytes, but that didn't find anything. I then ran another couple of Quick Scans and both came up clean, as did the following scheduled one. Just an aberration?
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 18, 2014, 03:02:13 AM
I have heard from a few people I do computer support for that even with Silent/Gaming Mode turned on the Avast UI opens after a scheduled scan completes.
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 18, 2014, 03:26:46 AM
I have heard from a few people I do computer support for that even with Silent/Gaming Mode turned on the Avast UI opens after a scheduled scan completes.
I'm personally puzzled as to why so many scans are needed and scheduled ???
Once the system is clean, the shields and on-demand scanners have you back.
Do you really have that much extra time on your hands for almost daily scans ???
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 18, 2014, 06:09:01 AM
Do you really have that much extra time on your hands for almost daily scans ???
Not everyone shuts their computers off, Bob, and many prefer to have their systems use the time when not being used interactively to ensure their computing experience remains optimal.  That's the time for backups, disk maintenance, scans, etc.

With a bit of tweaking of the settings, an Avast scan can be much more thorough than the shields.

Some might wonder how an avast! √úberevangelist could stand not to do daily scans...  Maybe even hourly.  :)

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: austin.linaus@gmail.com on July 18, 2014, 11:01:03 AM
So that's what's happening?

I would also like this "feature" to be removed or made optional. I have my Avast set to perform different scans at certain times of the day and I only really want notifications if and when it has found something.

Having it working away in the background suits my needs fine. It's certainly the case that if I'm on one system I am almost certainly doing work and having the UI pop up is an irritation.
The Screensaver scan should fit your needs. :) avast! is one of the options when you select your screensaver. :)

Ah, I should probably have been clearer.

I have Avast set up to do a daily scan on systems when I know I'll be using them. I don't tend to leave my systems idling for very long so I have Avast doing a daily Quick Scan in the background while I do my work (and a Full Scan approximately once a fortnight). Because of this, the screensaver scan isn't really ideal because I hardly ever see the screensaver :)
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 18, 2014, 02:50:41 PM
1 too many scans. :)
2 schedule the screensaver scan when you're not using the computer.
Should work fine unless you never sleep. :)
Title: Re: Avast UI opens after scheduled scan
Post by: DavidR on July 18, 2014, 05:39:14 PM
With a resident on-access antivirus like avast, the need for frequent on-demand scans is much depreciated. For the most part the on-demand scan is going to be scanning files that would be otherwise be dormant or inert. If they were active files then the on-access file system shield would be scanning them before being created, modified, opened or executed.

I previously had avast set to do a scheduled weekly Quick scan, set at a time and day that I know the computer will be on and not really active. If for some reason my system wasn't on, no big deal I will catch up on the next scheduled scan.

Now however, I have stopped those scans, this really is a throw back to old habits from old AVs.
Title: Re: Avast UI opens after scheduled scan
Post by: austin.linaus@gmail.com on July 18, 2014, 05:56:45 PM
1 too many scans. :)
2 schedule the screensaver scan when you're not using the computer.
Should work fine unless you never sleep. :)

But when I'm not using the computer, it is switched off. I don't like wasting electricity by leaving computers on doing nothing - have you seen the cost of energy bills in the UK?  ;D

That's why the scan is scheduled for when I know I will be using the computer. It has no discernible impact on performance running in the background doing it's thing. The only issue I have is that the silly UI pops up now when it's done.

It boils down to the fact I paid £39.99 for a piece of software because that piece of software was doing what I wanted it to do. I could have run a Quick Scan every hour, if I wanted. Now it's doing something that's annoying to me and is, in my view, largely unnecessary. The answer shouldn't be for me to modify my behaviour to cater to the change in the software's behaviour because when I licenced it, it wasn't behaving in this manner. The answer should be for Avast to change the behaviour of the software back to how it originally was or if there is some advantage to what is doing now to make that optional.

Because, to be honest, even if others think that running a Quick Scan once a day is excessive, there's plenty of other options on the market that will let me do just that without popping up it's UI every time it's done. One of the reasons I perform a Quick Scan every day, and the primary reason I switched to Avast, is because another AV provider which had resident, real-time scanning and all that let nasties get onto my system four times in two weeks. I'd rather err on the side of caution than spend hours fixing such a mess.
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 18, 2014, 07:08:12 PM
1 too many scans. :)
2 schedule the screensaver scan when you're not using the computer.
Should work fine unless you never sleep. :)

1. You're saying you prefer a less secure computing environment.  That may not be good enough for others.

2. Avast offers a scheduled scan that runs whether the user is logged-in or not, and can be set to be more thorough than the on-access shields.  There's no reason not to use it.

3. The UI really shouldn't be popping up when a scan is done.  I have a suspicion this bug will be fixed in the next drop.  Let us wait and see.

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 18, 2014, 07:28:35 PM
1 too many scans.<$1alt="" title="" onresizestart="return false;" id="smiley__$2" style="padding: 0 3px 0 3px;" />
2 schedule the screensaver scan when you're not using the computer.
Should work fine unless you never sleep.<$1alt="" title="" onresizestart="return false;" id="smiley__$2" style="padding: 0 3px 0 3px;" />

1. You're saying you prefer a less secure computing environment.  That may not be good enough for others.

2. Avast offers a scheduled scan that runs whether the user is logged-in or not, and can be set to be more thorough than the on-access shields.  There's no reason not to use it.

3. The UI really shouldn't be popping up when a scan is done.  I have a suspicion this bug will be fixed in the next drop.  Let us wait and see.

-Noel
You seem to be of the impression that excessive scans will make your system more secure than my current way of scanning my system.
I've only used avast! Free for the past 10 years and no scan has ever come up with something that could have been prevented by doing these daily scans.
I do know that doing daily scans is a great way to shorten the life of you hard drive.
I also do regular weekly image backups. Which is more important than daily weekly or monthly scans.:)
When your hardware fails or your system become infected and can't be rescued, all the scans in the world
wouldn't help you.
Having a reliable way of restoring your system however will.
You need both, prevention and backup.
 
Title: Re: Avast UI opens after scheduled scan
Post by: austin.linaus@gmail.com on July 18, 2014, 07:58:10 PM
1 too many scans.<$1alt="" title="" onresizestart="return false;" id="smiley__$2" style="padding: 0 3px 0 3px;" />
2 schedule the screensaver scan when you're not using the computer.
Should work fine unless you never sleep.<$1alt="" title="" onresizestart="return false;" id="smiley__$2" style="padding: 0 3px 0 3px;" />

1. You're saying you prefer a less secure computing environment.  That may not be good enough for others.

2. Avast offers a scheduled scan that runs whether the user is logged-in or not, and can be set to be more thorough than the on-access shields.  There's no reason not to use it.

3. The UI really shouldn't be popping up when a scan is done.  I have a suspicion this bug will be fixed in the next drop.  Let us wait and see.

-Noel
You seem to be of the impression that excessive scans will make your system more secure than my current way of scanning my system.
I've only used avast! Free for the past 10 years and no scan has ever come up with something that could have been prevented by doing these daily scans.
I do know that doing daily scans is a great way to shorten the life of you hard drive.
I also do regular weekly image backups. Which is more important than daily weekly or monthly scans.:)
When your hardware fails or your system become infected and can't be rescued, all the scans in the world
wouldn't help you.
Having a reliable way of restoring your system however will.
You need both, prevention and backup.

Can you provide a link to your claim that scanning reduces the lifespan of a HDD?

I've seen many people state that frequent virus scans have no such ill-effects so I'd be interested to see evidence to the contrary.

As for backup, I do have that. I have a 2x 4Tb NAS in a Raid 1 array, coupled with a 3Tb Seagate Central NAS that has extra backups of important files in addition to cloud storage via DropBox, OneDrive and Google Drive. I don't bother imaging the entire drive(s) though, only backup files I don't want to lose because if the system needs restoring, or a hard drive fails, I'd rather just perform a fresh install.
Title: Re: Avast UI opens after scheduled scan
Post by: jwjr@pobox.com on July 18, 2014, 09:25:10 PM
Count me among the group that usually, but not always, now sees the UI pop open at the end of a scheduled "resultless" Quick Scan.

The "Automatically open" box is "Settings/Appearance" is unchecked; the text below it, "The Scan Results windows will only be opened where there are any results to be shown.", is no longer an accurate description.  -JW
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 18, 2014, 10:49:18 PM
Quote
Can you provide a link to your claim that scanning reduces the lifespan of a HDD?
http://www.techarp.com/showarticle.aspx?artno=84&pgno=3 (http://www.techarp.com/showarticle.aspx?artno=84&pgno=3)
It may not be the act of scanning but, the temp. increase from doing the excessive scanning certainly has an effect.
The main point is that all of this scanning is not needed. :)
It doesn't change the fact that the UI should not be opening after the scan completes unless there are errors to report.
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 18, 2014, 10:50:12 PM
You seem to be of the impression that excessive scans will make your system more secure than my current way of scanning my system.
I've only used avast! Free for the past 10 years and no scan has ever come up with something that could have been prevented by doing these daily scans.

I do know that doing daily scans is a great way to shorten the life of you hard drive.
I also do regular weekly image backups. Which is more important than daily weekly or monthly scans.:)

When your hardware fails or your system become infected and can't be rescued, all the scans in the world
wouldn't help you.

Having a reliable way of restoring your system however will.
You need both, prevention and backup.

Oh, well if Bob has never managed to have a scan catch something that got missed by a shield, that cinches it.  It'll never happen.  :)

And your wisdom regarding computer hardware is a bit "last millennium", Bob.  My array of SSDs is just as happy to read out a few TB as not, without any lifespan shortening.  A scan does not put a wear-inducing load on *my* drives.

Bravo to you for having a weekly backup, I absolutely agree that backup is important - though doing it nightly as I do is even better.   ;)

Bob, with all due respect, you aren't really qualified to say that "all of this scanning is not needed" without preceding the statement with "IMO".

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 18, 2014, 11:06:55 PM
Quote
Bob, with all due respect, you aren't really qualified to say that "all of this scanning is not needed" without preceding the statement with "IMO".
What are your qualifications to make that statement ? Amazing  :o
Title: Re: Avast UI opens after scheduled scan
Post by: austin.linaus@gmail.com on July 18, 2014, 11:11:13 PM
Quote
Can you provide a link to your claim that scanning reduces the lifespan of a HDD?
http://www.techarp.com/showarticle.aspx?artno=84&pgno=3 (http://www.techarp.com/showarticle.aspx?artno=84&pgno=3)
It may not be the act of scanning but, the temp. increase from doing the excessive scanning certainly has an effect.
The main point is that all of this scanning is not needed. :)
It doesn't change the fact that the UI should not be opening after the scan completes unless there are errors to report.

Ah, thanks for the information. In my desktop PC I do have fans dedicated to cooling the drives. Laptop doesn't run very hot generally, unless I actually run games on it (very rare).

To be honest, as I say, it's an err on the side of caution thing and it doesn't do any noticeable harm in my mind to let it scan away in the background, nor does the system take a performance hit. I am backed up if the worst happens - but the hours I had to spend putting a previous system right after another AV product (not naming them because I'm not sure of the rules) failed me just makes me think that there's nothing to be lost from the scanning. If it proves fruitless, well, can't say I didn't try :D
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 18, 2014, 11:21:07 PM
@ Garrell,
I have often said that part of being safe, is feeling safe. If, doing regular scans make you feel safer,
then continue to do so. I personally see no advantage.
It's also my responsibility to keep my system safe and you need to do the same for your system.
We handle that job in different ways with the exception that we both depend on avast! to get the job done.
If we all did everything in the same way, this would be a very boring world. :)
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 18, 2014, 11:23:19 PM
What are your qualifications to make that statement ? Amazing  :o
Thank you for asking.  I have a degree in computer engineering and a 37 year career in software engineering, some of it involving security, under my belt.  I have at least as much experience as you with online forums, though not this one, inasmuch as I've been online since there has been an "online" to be on.  I'm a top contributor on a number of them today.

Yes, my qualifications are amazing.   Thank you.   LOL ;)

In all seriousness, I'm only pointing out that you can't know what the requirements of other folks are.  Avast offers the scan and the ability to run it daily.  'Nuff said.

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: austin.linaus@gmail.com on July 19, 2014, 01:01:48 AM
@ Garrell,
I have often said that part of being safe, is feeling safe. If, doing regular scans make you feel safer,
then continue to do so. I personally see no advantage.
It's also my responsibility to keep my system safe and you need to do the same for your system.
We handle that job in different ways with the exception that we both depend on avast! to get the job done.
If we all did everything in the same way, this would be a very boring world. :)

Very true, and I can say that since switching to Avast I've had no issues. I know the real-time component has blocked some infections before they happen, and occasionally a scan picks up something minor. I use MBAM to hoover up the PUP's that Avast doesn't look for so all in all my systems feel pretty secure :)
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 21, 2014, 09:52:34 PM
Heard back from Avast Technical Support, and they said development has stated that the opening of the UI after a scheduled scan completes is a bug and will be fixed as soon as possible.
Title: Re: Avast UI opens after scheduled scan
Post by: ljwhome.crashman@verizon.net on July 21, 2014, 10:28:38 PM
Heard back from Avast Technical Support, and they said development has stated that the opening of the UI after a scheduled scan completes is a bug and will be fixed as soon as possible.

Thanks, priest_lucas, for following up on this!  I got sidetracked by unexpected medical issues for both me and my mother, and lost track of developments about it.

Maybe I should recruit you to track down the reason why my car's "Check Engine" light has recently decided to to show up at some very inopportune times, but, of course, not when my dealer is watching it! :)
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 21, 2014, 10:43:06 PM
Heard back from Avast Technical Support, and they said development has stated that the opening of the UI after a scheduled scan completes is a bug and will be fixed as soon as possible.

Thanks, priest_lucas, for following up on this!  I got sidetracked by unexpected medical issues for both me and my mother, and lost track of developments about it.

Maybe I should recruit you to track down the reason why my car's "Check Engine" light has recently decided to to show up at some very inopportune times, but, of course, not when my dealer is watching it!<$1alt="" title="" onresizestart="return false;" id="smiley__$2" style="padding: 0 3px 0 3px;" />
Check your gas cap....
Title: Re: Avast UI opens after scheduled scan
Post by: ljwhome.crashman@verizon.net on July 21, 2014, 10:55:33 PM
Hey, Bob,

We have actually fiddled with the cap, and even replaced it and a fuel sensor sending unit, or something like that;  the sensor appeared to instantly stop the code, so they cleared the ECU, and off I went.  For about four days.  The new theory is that, since the ECU is now storing a "mixture too rich" code, an ECU software flash to a newer version might be called for.

I might have offended the d**n thing when I swore at it after the first gas cap replacement didn't do the trick.  Maybe I need to quietly whisper an apology into its tailpipe...
Title: Re: Avast UI opens after scheduled scan
Post by: DavidR on July 22, 2014, 01:13:24 AM
@ Crashman
I had something similar the engine warning light would come on - if I pulled over and switched the engine off and shortly after restarted it would be off again.

This was found to be a sensor (lamda sensor or something like that) in the exhaust (tail pipe) system, so your idea of talking to the tail pipe might not be too far from the possible problem.
Title: Re: Avast UI opens after scheduled scan
Post by: ncarboni@prodigitalsoftware.com on July 22, 2014, 03:16:34 AM
Maybe I should recruit you to track down the reason why my car's "Check Engine" light has recently decided to to show up at some very inopportune times, but, of course, not when my dealer is watching it! :)
I recently discovered that by turning my Dodge's key on and off 3 times (ending up with it on) I can read a code out on the dash that describes what the onboard computer has complained about recently via the Check Engine light.

I got a good laugh out of that, because the repair facilities would have us believe they hook into the car with a giant, expensive diagnostic system to determine what's wrong.

Maybe your car has a similar capability.

-Noel
Title: Re: Avast UI opens after scheduled scan
Post by: ljwhome.crashman@verizon.net on July 22, 2014, 05:09:06 AM
Maybe I should recruit you to track down the reason why my car's "Check Engine" light has recently decided to to show up at some very inopportune times, but, of course, not when my dealer is watching it! :)
I recently discovered that by turning my Dodge's key on and off 3 times (ending up with it on) I can read a code out on the dash that describes what the onboard computer has complained about recently via the Check Engine light.

I got a good laugh out of that, because the repair facilities would have us believe they hook into the car with a giant, expensive diagnostic system to determine what's wrong.

Maybe your car has a similar capability.

-Noel
@ Crashman
I had something similar the engine warning light would come on - if I pulled over and switched the engine off and shortly after restarted it would be off again.

This was found to be a sensor (lamda sensor or something like that) in the exhaust (tail pipe) system, so your idea of talking to the tail pipe might not be too far from the possible problem.

Thanks, guys, for the input!

DavidR, I think you're sensor idea is on the right track.  My service adviser thinks that maybe once the new fuel level sensor began reporting the tank level correctly, the ECU saw that information and thinks that more gasoline is being pumped to the engine than actually is (since it had learned based on a too-high fuel tank level being reported before).  So, the new sensor starting reporting accurate tank level data, but the ECU is reacting to that based on old learning using data from the faulty sensor, and it thinks it's running too rich when it really isn't.  Or, something like that... I'm giving myself a headache...

NoelC, once we get all the onboard chips reflashed/reset and stand on our heads and sing the South Korean national anthem ;D or whatever we end up doing to clear this up, I'll try poking around to find a neat trick like yours.  Nice to know that a repair shop has a way to find this stuff out that doesn't require the expensive equipment that customers past their warranty pay a nice penny for using!

At least I have a new game to play:  Which will get ironed out first, the "avast! UI popping up" thing or my "Mixture too rich" thing?

Thanks to both for sharing your experience...
Title: Re: Avast UI opens after scheduled scan
Post by: DavidR on July 22, 2014, 05:15:48 PM
You're welcome, happy hunting & good luck.
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 22, 2014, 05:22:53 PM
Quote
At least I have a new game to play:  Which will get ironed out first, the "avast! UI popping up" thing or my "Mixture too rich" thing?
Let's hope they aren't related. :)
Title: Re: Avast UI opens after scheduled scan
Post by: ljwhome.crashman@verizon.net on July 22, 2014, 07:53:14 PM
Quote
At least I have a new game to play:  Which will get ironed out first, the "avast! UI popping up" thing or my "Mixture too rich" thing?
Let's hope they aren't related. :)

You know, Bob3160, I never thought of that possibility.  Since I am the only link between the two, maybe I need my karma reflashed!  That could explain a fair number of strange events over the past several years.

BTW, my money is on avast winning this race...
Title: Re: Avast UI opens after scheduled scan
Post by: bob3160 on July 22, 2014, 07:56:20 PM
Quote
BTW, my money is on avast winning this race...
For it's 220 Million users sake, I sure hope so. :)
Title: Re: Avast UI opens after scheduled scan
Post by: mdxmaxx@gmail.com on May 07, 2015, 04:05:47 PM
I'd like to bump this as I'm still having this UI popup issue in the latest version of Avast.  Will this bug get fixed anytime soon?
Title: Re: Avast UI opens after scheduled scan
Post by: Lisandro on May 07, 2015, 04:14:06 PM
I'd like to bump this as I'm still having this UI popup issue in the latest version of Avast.  Will this bug get fixed anytime soon?
It's happening for me too.
Title: Re: Avast UI opens after scheduled scan
Post by: ljwhome.crashman@verizon.net on May 07, 2015, 04:44:12 PM
Still happening for me, too, with the latest version.
Title: Re: Avast UI opens after scheduled scan
Post by: merckxist on May 07, 2015, 06:48:05 PM
+1. The behavior in the latest version (2015.10.2.2218) has changed somewhat for me. So far, I only get sporadic pop-ups for "no virus found" after the scheduled scan. Previous versions also produced, as well, occasional pop-ups for "virus found" that seemed to be false positives since the logs always showed zero threats found. I haven't seen one of those yet for the latest version.

Also, since I haven't been keeping a formal log of these events, I can't say for certain, but the frequency of the pop-ups seemed to dwindle over time with the prior version, but happens more often again after the upgrade. Not logical, but just a feeling.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on May 08, 2015, 01:38:26 AM
I heard from Lukas at Avast and he said this will be fixed in the next release, sometime in June or July
Title: Re: Avast UI opens after scheduled scan
Post by: merckxist on May 08, 2015, 07:11:30 PM
@priest_lucas Thanks for letting us know that someone with Avast! is actually aware of this inconvenience. Looking forward to the fix in the next release.
Title: Re: Avast UI opens after scheduled scan
Post by: merckxist on July 18, 2015, 06:48:01 PM
I heard from Lukas at Avast and he said this will be fixed in the next release, sometime in June or July

Here it is, July and a new release, but not fixed for me. The first scheduled scan after installing 10.3.2223 produced the "scan results" pop-up and I have the Settings:General:Automatically open the Scan Results when scan is finished check box unchecked.

@priest_lucas are you still able to contact "Lukas at Avast" and find out what happened to the fix?
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 18, 2015, 09:07:30 PM
I have already been in contact with Lukas and Miroslav about this problem not being fixed in latest release. No new estimate on a solution.
Title: Re: Avast UI opens after scheduled scan
Post by: merckxist on July 19, 2015, 12:14:32 AM
@priest_lucas Thanks for following up!

A few details. Updated prior version with offline installer, custom install w/shields and just a small group of features. Have since performed safe mode uninstall (latest avastclear) and reinstall (same offline installer) with configuration reload. I will let the daily scheduled scan continue for a few days and see what happens with clean install.

Edit: No cigar w/clean install. First scheduled scan after re-install produced UI popup.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 24, 2015, 02:48:27 PM
Heard back from Miroslav, and the problem is not reproducible in house. It was found in the scan logs I sent that hiberfil.sys and pagefile.sys could not be scan because they were being used by another process and this may be why the UI opens.

On Miroslav's advice I will try to disable hibernation mode and virtual memory to see if this solves the problems. If anyone else seeing the UI open automatically can also try this and include the results here it will be helpful.
Title: Re: Avast UI opens after scheduled scan
Post by: merckxist on July 24, 2015, 08:16:27 PM
Perhaps there are different issues being attributed to this topic. I do not get the UI after EVERY scheduled scan, only from time to time. The suggestion from Miroslav would seem to be relevant to the UI showing up after every scheduled scan. Since I don't modify hibernation mode and/or virtual memory settings on a routine basis I'm not sure how those settings would intermittently induce the UI to show up after a scan.

Apologies if I've piggy-backed onto a "every time" scheduled scan issue. Can this be clarified??
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 25, 2015, 01:28:35 AM
In my case and for other people I do technical support for, the UI opens after every scheduled scan completes (quick and full).

I tried Miroslav's suggestion to turn off hibernation mode and use of virtual memory but this didn't change the UI opening after the next scheduled scan. I made the changes to hibernation and virtual memory, turned off the computer, waited a few minutes, turned machine on, and let scheduled scan start and finish without opening any programs.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 27, 2015, 12:26:25 AM
I added c:\pagefile.sys and c:\hiberfil.sys to exclusion list for scheduled quick scan and both yesterday and today the UI did not open after the scheduled scan completed. I will continue to see what happens, but it would be helpful if others can try adding these two exclusions and see if they get the same results.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 27, 2015, 03:49:44 PM
According to Miroslav at Avast, the UI should not open if one or more files could not be accessed during scan. Why adding these two files to exclusion list could make a difference is unknown.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 27, 2015, 09:17:46 PM
On three different computers after adding exclusions mentioned earlier, the UI opened after scheduled scan completed.
Title: Re: Avast UI opens after scheduled scan
Post by: merckxist on July 28, 2015, 01:20:45 AM
I added c:\pagefile.sys and c:\hiberfil.sys to exclusion list for scheduled quick scan and both yesterday and today the UI did not open after the scheduled scan completed. I will continue to see what happens, but it would be helpful if others can try adding these two exclusions and see if they get the same results.

Just curious if the UI has since opened again on this system after the files were excluded. You noted several posts later that 3 (other?) systems had the UI open after the files were excluded. The reason I ask is because on my system where the UI had been opening intermittently (before latest version), the files are/were already excluded. I still haven't had the UI open since the first scan after the install(s) of the latest version  (exclusions in place). Just looking for some common behavior.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 28, 2015, 03:24:05 AM
What I need to do is look at the three computers where the UI is still opening when a scheduled scan completes and review the report file to see if there are other files that cannot be accessed like pagefile.sys and hiberfil.sys were on my machine.

Since adding these two files to the exclusion list on my machine the UI has not opened; maybe there are other files on the three machines that need to be added beyond these two known ones.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 29, 2015, 03:41:30 PM
According to Miroslav, they have reproduced the problem on their reference computers and once a fix is found by development it will be available in an upcoming release.
Title: Re: Avast UI opens after scheduled scan
Post by: merckxist on July 29, 2015, 06:33:52 PM
According to Miroslav, they have reproduced the problem on their reference computers and once a fix is found by development it will be available in an upcoming release.

Hopefully, the fix won't be too difficult. My "grace period" just expired; the UI opened after the most recent scheduled scan, even with the exclusions in place.
Title: Re: Avast UI opens after scheduled scan
Post by: priest_lucas@yahoo.com on July 30, 2015, 08:03:47 PM
UI has started opening automatically after scheduled scan, even with exclusions.

Hopefully problem will be solved in next release
Title: Re: Avast UI opens after scheduled scan
Post by: merckxist on December 16, 2015, 08:26:17 PM
Just got a nice warning about the age of this topic, but thought I'd check to see if the intervening releases for the last 5 months have cleared up the issue for the other users that were having this problem, since its still an issue for me. I'm running the 11.1.2245 version with Automatically open the Scan Results when scan is finished unchecked. I still have the exclusions for hiberfil.sys and pagefile.sys as well a new one for $Extend\$RmMetadata\$TxfLog\$Tops that I don't recall adding myself, perhaps some Avast update put that in for me. I'm getting the scan results pop-up almost on a daily basis running a daily custom scan.

Did everyone else get it working correctly (which I would define as no pop-up if no virus found) via new release or come up with a local fix or just give up?
Title: Re: Avast UI opens after scheduled scan
Post by: ljwhome.crashman@verizon.net on December 17, 2015, 04:30:34 AM
Greetings, merckxist!

I was one of the early commenters on this issue.  Today, using 11.1.2245 also, I am still getting the UI window jumping up at the completion of scheduled scans.  The "Automatically open the scan results..." setting doesn't make a difference; checked or unchecked, the window still opens every time, whether a virus is found or not.  Nor does the exclusion strategy identified in an earlier post make a difference for me, either.

I've about resigned myself to the fact that this appears to be like death and taxes, as the saying goes -- unavoidable and not likely to change -- but it sure would be nice if the notification could be limited to at most a balloon message above the tray icon instead of the entire UI window suddenly springing up...