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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Gopher John on July 02, 2014, 01:32:32 PM

Title: Streaming updates have stopped
Post by: Gopher John on July 02, 2014, 01:32:32 PM
Yesterday, I noticed that streaming updates weren't coming for about 4.5 hours in the morning, then received a few only to stop again.  Since last night at 7.29 PM USA EDT, I have received no streaming updates.  I have 14 streaming updates up until then.  The VPS is at 140701-0, which was updated at 6.46 PM EDT last night.

r-060-042-234-077.ff.avast.com seems to be the streaming updates server that is causing the problem.  At least, that's the one that my machine is trying to retrieve them from.                     
Title: Re: Streaming updates have stopped
Post by: abruptum on July 02, 2014, 01:35:45 PM
Same here (Croatia).
Title: Re: Streaming updates have stopped
Post by: Gopher John on July 02, 2014, 01:56:15 PM
I just updated to VPS 140702-0 at 7:49 AM EDT,  and with 2 streaming updates  for this VPS.
Title: Re: Streaming updates have stopped
Post by: abruptum on July 02, 2014, 03:11:35 PM
It looks like everything is fine now with streaming updates,but I've noticed one strange thing after 140702-0 VPS
update.Now,when I click on "show last popup message" there is a sound.Before I didn't have sound when clicking on
"show last popup message".
Title: Re: Streaming updates have stopped
Post by: -midnight on July 02, 2014, 08:01:54 PM
I had to manually update the virus definitions which shows..........screenshot.
Title: Re: Streaming updates have stopped
Post by: mchain on July 02, 2014, 08:06:51 PM
@ Gopher John,

Noted the same thing.  See attached below.  Nothing we can control, tho.
Title: Re: Streaming updates have stopped
Post by: -midnight on July 02, 2014, 08:20:06 PM
I've received 82 streaming updates within the last 24 hours.
Title: Re: Streaming updates have stopped
Post by: Braver on July 02, 2014, 11:45:56 PM
I'm also having some very strange issues with both updating in general and the streaming updates but mostly my problem is that I have the updates set to download automatically and obviously, streaming updates is on as shown in Midnights above but the program will not download the updates by itself. I have to manually patch it myself... even though the settings are set to automatic.

Not sure what's going on here, I've done everything possible to try and get the program to update itself, repairing avast (done this 4 times, but this only makes it worse as the avast emergency updater is completely removed from the task scheduler), reinstalling the program (done this about 6 times) and resetting my network settings and modem. All of these have been unsuccessful... the strange thing is, the program tries to update itself on startup of Windows 7, as I see the instup.exe process running but when it comes to the 240 minute duration when its supposed to update itself, it NEVER happens. I even left it on for a whole night before and it never updated even once.

Edit: I forgot to mention this problem started shortly after installing the newest version of Avast! (.2021), started a couple days after the installation but actually started with not being able to connect to the avast update servers AT ALL, infact... I couldn't connect to anything avast related, not even to download a program as it was downloading at like 10kb/s and my connection was NOT the issue as I had this checked by my ISP provider.
Title: Re: Streaming updates have stopped
Post by: -midnight on July 03, 2014, 01:02:01 PM
So far today I've received only 3 streaming updates and had to manually update the virus definitions.........140703.0.  Windows 8.1.1

Also just checked my husbands computer and had to manually update to the same version as shown above.  His Windows 7 has received 4 streaming updates.  He's still using Avast 2018 but I updated mine to the latest version yesterday.

Both computers are set to automatically update the virus definitions.
Title: Re: Streaming updates have stopped
Post by: Gopher John on July 03, 2014, 05:42:14 PM
VPS and streaming updates have been normal since my Reply#2 in this thread.  The servers I'm linked to are now responsive and have the updates to serve.
Title: Re: Streaming updates have stopped
Post by: -midnight on July 03, 2014, 06:34:34 PM
I don't know anything about the server's but I should be getting the VPS updates automatically.  Also, more streaming updates.     
Title: Re: Streaming updates have stopped
Post by: DavidR on July 03, 2014, 06:51:01 PM
I don't know anything about the server's but I should be getting the VPS updates automatically.  Also, more streaming updates. 

By saying that you get more streaming updates, they aren't over and above normal VPS updates as the VPS update when released contains all of the previous streaming updates. It is just that streaming updates don't hang around waiting for the next VPS Update.

I'm having no issues either, with 62 streaming updates since VPS 140703-0
Title: Re: Streaming updates have stopped
Post by: -midnight on July 03, 2014, 07:01:21 PM
It's 1 pm. where I live and I've still only received 3 streaming updates.
Title: Re: Streaming updates have stopped
Post by: DavidR on July 03, 2014, 09:31:28 PM
It's 1 pm. where I live and I've still only received 3 streaming updates.

It shouldn't really matter what time it is there 1PM it is going to be much later on Central European Time (CET) now 8.30 pm in the UK and 9.30pm CET, so lots would have been released during the day. But you will possibly have received a VPS update, which includes those streaming updates, so the previous streams are removed.
Title: Re: Streaming updates have stopped
Post by: -midnight on July 04, 2014, 02:58:37 AM
Once again I had to manually update the virus definitions..........140703-1.  I don't know what the problem is but it needs to be fixed.
Title: Re: Streaming updates have stopped
Post by: Staticguy on July 04, 2014, 11:57:35 AM
Mine is working absolutely fine.

Avast Free version: 2014.9.0.2021
Date: 4/07/2014
VPS: 140703-1 (up-to-date)
Latest update received: 04/07/2014 9:52:36 pm

In my avast GUI under components status it says that I have received 141 updates in the last 24 hours

Country: New Zealand
Title: Re: Streaming updates have stopped
Post by: Braver on July 04, 2014, 03:10:19 PM
Not sure if this is important or relevant but I'm no longer having issues, I changed a setting in my Avast! program and it now updates on startup and with every subsequent time after (depending on auto update setting), the thing I changed that changed everything was in the branch in the "Update" section, by default I believe the option "My computer is always connected to the Internet" is unticked and through some thorough testing and constant investigation of the Win 7 Resource Monitor. I was able to determine that when this option was unticked, the updater application instup.exe would never run automatically, no matter what. (Even if you have auto updates on :/)

After changing this setting to being ticked though it starts up on startup to check for updates and runs every 3 hours after this (my settings are set to 180 minutes), might wanna try this -midnight and see if it works for you, friend.
Title: Re: Streaming updates have stopped
Post by: -midnight on July 04, 2014, 05:23:36 PM
Not sure if this is important or relevant but I'm no longer having issues, I changed a setting in my Avast! program and it now updates on startup and with every subsequent time after (depending on auto update setting), the thing I changed that changed everything was in the branch in the "Update" section, by default I believe the option "My computer is always connected to the Internet" is unticked and through some thorough testing and constant investigation of the Win 7 Resource Monitor. I was able to determine that when this option was unticked, the updater application instup.exe would never run automatically, no matter what. (Even if you have auto updates on :/)

After changing this setting to being ticked though it starts up on startup to check for updates and runs every 3 hours after this (my settings are set to 180 minutes), might wanna try this -midnight and see if it works for you, friend.

I've always had "My computer is always connected to the Internet" ticked.  I'm using windows 8.1.1.  Guess I need to check my husbands computer as it's Windows 7.

Thank you for trying to help.
Title: Re: Streaming updates have stopped
Post by: Braver on July 04, 2014, 06:21:00 PM
Not sure if this is important or relevant but I'm no longer having issues, I changed a setting in my Avast! program and it now updates on startup and with every subsequent time after (depending on auto update setting), the thing I changed that changed everything was in the branch in the "Update" section, by default I believe the option "My computer is always connected to the Internet" is unticked and through some thorough testing and constant investigation of the Win 7 Resource Monitor. I was able to determine that when this option was unticked, the updater application instup.exe would never run automatically, no matter what. (Even if you have auto updates on :/)

After changing this setting to being ticked though it starts up on startup to check for updates and runs every 3 hours after this (my settings are set to 180 minutes), might wanna try this -midnight and see if it works for you, friend.

I've always had "My computer is always connected to the Internet" ticked.  I'm using windows 8.1.1.  Guess I need to check my husbands computer as it's Windows 7.

Thank you for trying to help.

Ahhh, sorry then. But I noticed it worked for me right away... but perhaps the program works differently on Win 8... but I did a lot of testing. Around 12 separate tests for when it was off and when it was on and every time it was off, the updater never ran. I always checked my hdd's disc activity via the resource monitor to detect this and the instup.exe always ran on startup when it was ticked.

It was just some random idea, I doubt it's even relevant really but just thought I'd pitch in an idea. :)
Title: Re: Streaming updates have stopped
Post by: NoelC on July 04, 2014, 06:40:07 PM
FYI, from a Win 8.1 setup that seems to be working okay...

(http://Noel.ProDigitalSoftware.com/ForumPosts/StreamingUpdatesLastWeek.png)

-Noel
Title: Re: Streaming updates have stopped
Post by: -midnight on July 04, 2014, 08:41:51 PM
Working now.........both Streaming Updates and Virus Definition popups with sound.  Also same on my husband's Windows 7.
Title: Re: Streaming updates have stopped
Post by: Braver on July 06, 2014, 01:26:35 PM
So once again, earlier today (Approximately 03:02am in the morning), streaming updates just stopped altogether and haven't streamed since then, and are still not streaming now. Infact... when I check my definitions folder in windows the latest definitions are there. (14070600) but there is absolutely no 14070600_stream folder and there is usually a folder.

My streaming update option is on and always is. Something wrong?
Title: Re: Streaming updates have stopped
Post by: NoelC on July 06, 2014, 04:06:33 PM
And now they've started again, as before.

Has Avast ever said that streaming updates WILL or MUST remain continuous, 24/7?

I can imagine outages because of server maintenance, communications upgrades, no new viruses detected for a few hours, etc.

How much additional risk do you feel you take on by the stream of updates stopping for a few hours?  Are you feverishly surfing to sites known to spread the very latest malware, released in the past few hours?

I'm not being critical, mind you - it's great that people keep abreast of how well their systems are working - but I don't imagine Avast needs someone here to let them know their server is down in order for them to be aware of its functioning.

-Noel
Title: Re: Streaming updates have stopped
Post by: bob3160 on July 06, 2014, 04:09:08 PM
Posted here in error. Sorry  :-[
Title: Re: Streaming updates have stopped
Post by: Gopher John on July 06, 2014, 04:35:43 PM
@ Cluster-Lizard2014,
You didn't get OC from DriverBooster. I've used the program for about 1 year.
I don't have OC on my system.


I would also like a clearer explanation about the connection or lack of any connection,  between OC and avast!.

Perhaps you meant to reply in https://forum.avast.com/index.php?topic=150764.0 (https://forum.avast.com/index.php?topic=150764.0).  Answer is in this reply by Avast team https://forum.avast.com/index.php?topic=150764.msg1099392#msg1099392 (https://forum.avast.com/index.php?topic=150764.msg1099392#msg1099392)
Title: Re: Streaming updates have stopped
Post by: bob3160 on July 06, 2014, 04:39:55 PM
Thanks John. :)
Title: Re: Streaming updates have stopped
Post by: Braver on July 06, 2014, 08:29:02 PM
And now they've started again, as before.

Has Avast ever said that streaming updates WILL or MUST remain continuous, 24/7?

I can imagine outages because of server maintenance, communications upgrades, no new viruses detected for a few hours, etc.

How much additional risk do you feel you take on by the stream of updates stopping for a few hours?  Are you feverishly surfing to sites known to spread the very latest malware, released in the past few hours?

I'm not being critical, mind you - it's great that people keep abreast of how well their systems are working - but I don't imagine Avast needs someone here to let them know their server is down in order for them to be aware of its functioning.

-Noel

I don't expect the servers to be on 24/7. When did I ever say that?

And yeah, perhaps I am a little OCD when it comes to my computers security... as most people are. It's just I've never seen streaming stop before really and I've been with avast! for years... it seems that lately the servers have been having some real problems as 2 weeks ago I couldn't even download anything from the actual site... because it was downloading at 10kb/s, I couldn't even download the program, nor could I update, it took like an hour.

I don't really appreciate being told I can't worry about my security... and maybe I do expect that if the servers are having some real issues then avast! mods should at least let us know. Infact... I've looked around these forums a bit and I barely see any mods posting on the forums at all. How is it good customer service for a product if the devs of a community don't even listen?

Not trying to sound like a douche or anything, just sayin'.
Title: Re: Streaming updates have stopped
Post by: bob3160 on July 06, 2014, 08:42:51 PM
Not posting and not listening are two different topics.
I can assure you that they listen and monitor these forums.
They may not post in here as often as many of us would like. :)
Title: Re: Streaming updates have stopped
Post by: Braver on July 06, 2014, 10:29:34 PM
Not posting and not listening are two different topics.
I can assure you that they listen and monitor these forums.
They may not post in here as often as many of us would like. :)

Yeah, maybe. I was probably a bit harsh in my last post. But all I'm trying to say really is that because no-one really knew about the stability and status of the update/streaming servers (because there's never any announcements of problems and such), especially me since 2 weeks ago. I reinstalled avast like 5 times and was a little stressed about about the whole thing.

Now I don't really care if anyone else says that that may seem a little over the top but I care quite a bit about my computer's security and when things start going wrong like this, which I'm not very used to... (as avast! has been running mostly flawlessly for a long time for me) its a bit worrying. Even more-so when there's no information beside the idea that other people may be having the same issues you are, but not from the actual team.
Title: Re: Streaming updates have stopped
Post by: NoelC on July 06, 2014, 10:33:01 PM
And I apologize if my note seemed critical...  I didn't mean to imply you should do one iota less monitoring than you do.  I was just thinking out loud.

-Noel