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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on July 04, 2014, 03:38:51 PM

Title: Avast Secure Line License problems
Post by: REDACTED on July 04, 2014, 03:38:51 PM

Also erst mal in Deutsch

Mein Problem ist folgendes, wenn ich meine gekaufte Lizenz für Secure-Line herunterladen und aktivieren möchte bekomm ich von Avast eine Lizenz für Internet-Security was ich ebenfalls gekauft habe. Bis jetzt habe ich keine Möglichkeit gefunden die richtige Lizenz herunterzuladen. Was ebenfalls sehr Ärgerlich ist, ist dass der Support anscheinend keine Lust hat auf meine Mail zu antworten :/

My Problem is that when I try to activate my License for Secure-Line the Programm says its for Internet-Security ?! I havent fount anything to download the correkt Lizense. And the Support doesnt answer my mails... :/

Title: Re: Avast Secure Line License problems
Post by: schmidthouse on July 04, 2014, 05:19:11 PM

Hi and welcome.
If you are not aware, You have to purchase a 'separate' license for Secureline VPN Service.

Title: Re: Avast Secure Line License problems
Post by: Rednose on July 04, 2014, 05:52:29 PM

The OP is right.

You can not choose which produkt you want the license to be resend for. The email they send to you does mention all your valid licenses, but they only add the license file for the ( paid ) AV product.

Greetz, Red.

Title: Re: Avast Secure Line License problems
Post by: schmidthouse on July 04, 2014, 05:54:56 PM

Quote from: Rednose on July 04, 2014, 05:52:29 PM

The OP is right.

You can not choose which produkt you want the licenense to be resend for. The email they send to you does mention all your valid licences, but they only add the licence file for the ( paid ) AV product.

Greetz, Red.

Guess I didn't/don't understand. ;D


Edit: Just to add, I run Paid Premier version and also 1 year license for Secureline VPN service and have for 2 years.
I have always received 2 different emails for the Avast Premier License and the Secureline VPN service and have to insert the licenses separately in the GUI. ;)

Title: Re: Avast Secure Line License problems
Post by: Rednose on July 04, 2014, 05:58:30 PM

Argggg, don't quote all my typo's :P

I just tested it, and I got only one email as I descriped above.

Greetz, Red.