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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: REDACTED on July 05, 2014, 10:42:45 AM

Title: Phone locked, Can't remember PIN
Post by: REDACTED on July 05, 2014, 10:42:45 AM

Hey guys, I know this happens often so I'll get straight to the point. I installed Avast, activated Anti Thief, later on I uninstalled avast, than a few days ago I removed my SIM and Anti Thief locked my phone. I don't remember the PIN because I used Avast over 15 months ago, and also I didn't receive a back up PIN. How do I unlock my phone? Thanks

Title: Re: Phone locked, Can't remember PIN
Post by: Filip Havlicek on July 05, 2014, 11:13:14 AM

Hi,

putting your old SIM back doesn't work?

Filip

Title: Re: Phone locked, Can't remember PIN
Post by: REDACTED on July 06, 2014, 09:35:58 AM

No, it still sets off the alarm.

Title: Re: Phone locked, Can't remember PIN
Post by: Filip Havlicek on July 06, 2014, 09:42:19 AM

OK, I guess you don't remember if you connected your device to an avast! Account, right?

Filip

Title: Re: Phone locked, Can't remember PIN
Post by: REDACTED on July 06, 2014, 01:02:30 PM

No I can't recall, but I think I didn't

Title: Re: Phone locked, Can't remember PIN
Post by: Filip Havlicek on July 07, 2014, 09:53:33 AM

The backup PIN, how does it not work? It says it failed sending the PIN or your other (friend) number just doesn't receive the SMS?

Filip

Title: Re: Phone locked, Can't remember PIN
Post by: REDACTED on July 07, 2014, 11:35:43 AM

He just didn't receive an SMS

Title: Re: Phone locked, Can't remember PIN
Post by: Filip Havlicek on July 07, 2014, 11:48:10 AM

Are you sure it was sent to the number you think it was? :) If you set it up 15 months ago, maybe you put a different number there.

Filip

Title: Re: Phone locked, Can't remember PIN
Post by: REDACTED on July 07, 2014, 01:41:26 PM

I am sure, I used my brother's number and it is the same.

Title: Re: Phone locked, Can't remember PIN
Post by: Filip Havlicek on July 07, 2014, 07:06:36 PM

In that case I'm out of ideas, sorry :( Try searching the forum, there might be something I don't know off the top of my head.

Filip

Title: Re: Phone locked, Can't remember PIN
Post by: REDACTED on July 08, 2014, 11:37:39 AM

Alraight. Thank you

Title: Re: Phone locked, Can't remember PIN
Post by: REDACTED on July 11, 2014, 10:34:39 AM

Is there a way to resend me a backup PIN if I give you a phone number?

Title: Re: Phone locked, Can't remember PIN
Post by: _George_ on July 11, 2014, 11:00:35 AM

Go to my.avast.com to your account where you see your smartphone and try to change your avast password.