Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MattC on July 22, 2005, 10:07:39 AM

Title: Stop Error at Boot-up
Post by: MattC on July 22, 2005, 10:07:39 AM

Hi,
my Home version of Avast has just updated the program and now I'm getting Stop Errors on a blue screen
0x0000001E in ntoskrnl.exe

I know that it is Avast as, if I go in in Safe Mode and uninstall, the PC works fine.

I have a AMD XP2400+ processor, 1gig ram running Windows 2000 Professional.
Any suggestions?

I dont want to have to change my a/v provider if I can avoid it.. ???
thanks
Matt

Title: Re: Stop Error at Boot-up
Post by: igor on July 22, 2005, 10:12:39 AM

There should be minidumps (corresponding to the bluescreens) in WinNT\Minidump folder. Could you please send them to vlk@avast.com for inspection? Thanks.

Title: Re: Stop Error at Boot-up
Post by: MattC on July 22, 2005, 10:24:23 AM

OK - I'm away for a few days after tomorrow, so I'll try to get to this tonight.
thanks for responding so quickly
Matt