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Business Products => Archive (Legacy) => Avast Business => USA Education Products => Topic started by: REDACTED on July 15, 2014, 05:03:21 PM

Title: Reset Administrator Password in avast! Enterprise Administration Console
Post by: REDACTED on July 15, 2014, 05:03:21 PM

Directly related to this post: https://forum.avast.com/index.php?topic=120990.0 (https://forum.avast.com/index.php?topic=120990.0), either the AEA password has been forgotten, changed or something has been corrupted so it now needs to be reset.

I followed the directions given in the blog: http://blog.avast.com/2014/04/03/how-to-reset-your-avast-administration-console-password/ (http://blog.avast.com/2014/04/03/how-to-reset-your-avast-administration-console-password/)

which is also given in the post above. Here is where the issue occurs. Upon attempt to change the password we receive the following errors:

(http://i1286.photobucket.com/albums/a615/PlatoAcademyTech/pwdrerror1_zps379eca70.png)

followed by:

(http://i1286.photobucket.com/albums/a615/PlatoAcademyTech/pwdrerror2_zps369d023c.png)

Not exactly sure if I am doing something wrong or if something deeper is the issue.

Thanks in advance for any assistance.

Title: Re: Reset Administrator Password in avast! Enterprise Administration Console
Post by: /# Thomas #/ on July 15, 2014, 05:37:12 PM

Did you run the command prompt with elevated privileges? i.e. Run As > Administrator?

/* Thomas */

Title: Re: Reset Administrator Password in avast! Enterprise Administration Console
Post by: REDACTED on July 28, 2014, 11:24:54 PM

Quote from: /# Thomas #/ on July 15, 2014, 05:37:12 PM

Did you run the command prompt with elevated privileges? i.e. Run As > Administrator?

/* Thomas */

Affirmative.