Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 16, 2014, 10:12:16 PM

Title: Avast Internet Security Fiirewall - Self-inflicted wound
Post by: REDACTED on July 16, 2014, 10:12:16 PM
Hi guys,

 I have been using Avast! for about 6 years, and as an IT Professional, I've been recommending it for the last 6 years as well. I absolutely LOVE the product. 3 years ago, I decided that I liked it enough to purchase the full Internet Security suite for all of our machines.

So here's what happened.... I started working from home as a Cisco Voice Engineer, and was having some network issues on my home computer. through all my troubleshooting, I started thinking...ok, here it is. Avast is finally affecting me in a negative way, as AntiVirus applications eventually do....  I later found out I was WRONG. Like an idiot, I removed my firewall portion of avast. Now, problem is, I did this many months ago, and cannot remember exactly what I did. I *think* I just uninstalled it, but it is acting like I removed registry keys. I've removed Avast completely, but when I reinstall, the firewall still will not function. I know I did not edit the registry. I may have deleted some files, against my better judgement, but I cannot remember what I did or how I did it.

Any ideas?

Thanks,

Jonathan
Title: Re: Avast Internet Security Fiirewall - Self-inflicted wound
Post by: REDACTED on July 16, 2014, 10:19:57 PM
see attached for error message I get when I try to turn on the firewall.
Title: Re: Avast Internet Security Fiirewall - Self-inflicted wound
Post by: essexboy on July 16, 2014, 10:59:06 PM
A clean install would probably be the best option

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

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Title: Re: Avast Internet Security Fiirewall - Self-inflicted wound
Post by: REDACTED on July 17, 2014, 07:49:31 PM
That did the trick!!

I suspected there was a clean-up utility and that may clear it, but wasn't sure about it.

Thanks for the help!!!
Title: Re: Avast Internet Security Fiirewall - Self-inflicted wound
Post by: essexboy on July 17, 2014, 08:02:31 PM
Glad it worked :)