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Consumer Products => Avast Cleanup => Topic started by: REDACTED on July 21, 2014, 11:48:29 AM

Title: GrimeFighter "problem scheduling ...."
Post by: REDACTED on July 21, 2014, 11:48:29 AM

Hello,
i run a PC with Win7 64 bit. Today i acquired one year grimeFigther license. After i clicked on button optimize my PC i got this warning:

"There was a problem scheduling Grimefighter to start when the system is next restarted"

Any suggestions?

Title: Re: GrimeFighter "problem scheduling ...."
Post by: Davidek on July 21, 2014, 03:38:18 PM

Hi,

What version of Avast are you running please?  If you open Avast --> Settings --> Update under the Program section you will see the version (build) number.

Thanks

Title: Re: GrimeFighter "problem scheduling ...."
Post by: REDACTED on July 22, 2014, 09:30:04 AM

hi,
my current version is 2014.9.0.2021, this is also the newest version i can update to.

my virus definitions is 140721-1

thanks
daniel

Title: Re: GrimeFighter "problem scheduling ...."
Post by: Davidek on July 22, 2014, 01:38:15 PM

Thanks for the info Daniel, I passed to our Dev team.

Could you also try to generate a support package? You can do this by opening Avast, then going to Help, then Feedback, then click Generate Support Package.  You only need to have the log file box checked and then click "generate now"

Please mail me the support package then

Title: Re: GrimeFighter "problem scheduling ...."
Post by: REDACTED on July 22, 2014, 10:53:17 PM

hello I requested the support package,
afterwards i got an error:

We are sorry, but the package cannot be generated right now, please try it again later.

Error code: 0x3e3

I tried to restart my computer, got the same error

Title: Re: GrimeFighter "problem scheduling ...."
Post by: Davidek on July 23, 2014, 03:50:48 PM

:(  checking with on Dev team on why this is happening.  Really sorry about it.  Will post back as soon as I have more info.

Title: Re: GrimeFighter "problem scheduling ...."
Post by: REDACTED on July 28, 2014, 10:44:33 PM

hello davidek,
any new on my problem? i would like to use grimefighter pretty soon.
daniel

Title: Re: GrimeFighter "problem scheduling ...."
Post by: REDACTED on August 17, 2014, 05:45:34 PM

I just bought a GreemFighter and have the same problem. Any solution or i have to ask for a refund?

Title: Re: GrimeFighter "problem scheduling ...."
Post by: REDACTED on August 19, 2014, 04:34:14 PM

So no one have solution to the "problem scheduling ...." error?

Title: Re: GrimeFighter "problem scheduling ...."
Post by: REDACTED on August 19, 2014, 08:44:48 PM

I am running Windows 7......downloaded Grime Fighter on Saturday finally used it today.....my screen went black.....then a little green box was in the upper left hand corner blinking and that went away and the screen stayed black for 1 hour.....I got worried I turned off my pc...and turned it back on now it takes forever to start.  Virus version 140819-0     AVAST version  2014.9.02021      Did I over react? Is this how it is suppose to react by making my screen black? 

Title: Re: GrimeFighter "problem scheduling ...."
Post by: REDACTED on September 12, 2014, 08:06:46 PM

Pro Win7 64bit,
140912-0
2014.9.0.2021

I want this fixed or my money back. I just got it today and it's the same thing and you guys haven't fixed it, from months ago as I just found this...

Title: Re: GrimeFighter "problem scheduling ...."
Post by: REDACTED on October 20, 2014, 12:19:19 AM

Hola. Acabo de instalar GrimeFigther. La primera vez que lo quise utilizar cuando reinició y luego de sedar al PC me dice:
"Su configuración de Windows tiene datos que no conseguimos reconocer. Para mayor seguridad, no podemos trabajar en este PC". me pide abortar y no puedo optimizar. El Windows que tengo instalado es el 7 sobre 64 bits.

Title: Re: GrimeFighter "problem scheduling ...."
Post by: Asyn on October 20, 2014, 06:42:14 AM

Quote from: isabelmalo212 on October 20, 2014, 12:19:19 AM

Hola. Acabo de instalar GrimeFigther. La primera vez que lo quise utilizar cuando reinició y luego de sedar al PC me dice:
"Su configuración de Windows tiene datos que no conseguimos reconocer. Para mayor seguridad, no podemos trabajar en este PC". me pide abortar y no puedo optimizar. El Windows que tengo instalado es el 7 sobre 64 bits.

Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0

Title: Re: GrimeFighter "problem scheduling ...."
Post by: REDACTED on October 21, 2014, 08:42:06 PM

I'm having the exact same problem I checked the requirements and now it doesn't work. I've emailed 1000000times but no luck. I also renewed my licence for Avast Pro, but I keep getting a message saying my licence is about to expire. I have sent proof of payment but no-one bothers to answer my submissions anymore. This is tantamount to fraud and theft. I've asked for a refund but have been ignored. Really angry and disappointed! :-[ :-[