Avast WEBforum

Avast Products => Avast Account (my.avast.com) => Topic started by: Tonanet on July 23, 2014, 02:48:00 PM

Title: My Avast Improvement sugestions
Post by: Tonanet on July 23, 2014, 02:48:00 PM
Hello guys,

I have some suggestions for my avast website:

1- It shows the info (number of file, name of the detections, detection paths, date and scan type) of the last scan made on the device

2- A way to renew from my avast website the email registration on each device. When you have a lot of devices under your control, almost every weekend I must contact someone to connect in their machine just to renew the email registration, remove their old entry in my avast website under my account, and add their device again with the new email registration on my account...

3- Warn about outdated software in the machine (using the information from the software updater module)

Thanks for your time!
Title: Re: My Avast Improvement sugestions
Post by: OndraM on August 08, 2014, 01:44:35 AM
Thanks for your suggestions, keep them coming:

1. We can bring this info from the Info tab to the the Overview screen.

2. I am not sure if I understand what you mean: the devices get unpaired from your account and go archived? What types of devices? This would implicate a serious bug, but we need information.

3. There are some privacy concerns about storing and processing software update data, but once that is sorted out, this makes the top priority list.
Title: Re: My Avast Improvement sugestions
Post by: Tonanet on August 12, 2014, 11:56:47 PM
Hello Ondra!

Thanks for your reply.

1- Great! Also, it would be excelent if the On demand Scans Results also be available, not just the real time scans (webshield and file system shield).

2- When the free license expires, the device stops to submit info to my avast website. It says "License State: Expired" and Last Communication the date it has expired. No further updates happens, even the devices getting online after the expiration date. I only checked this behavior with laptop / PC... Not sure about Tablets and Mobiles.

3- Good luck with this!

Thanks for your time!
Title: Re: My Avast Improvement sugestions (FIXED)
Post by: L3 on December 05, 2014, 04:25:42 PM
I click at "my.avast.com -> Apps - > Forum".
Current tab go to this forum and new tab created (and go to this forum).
I think we should not implement both of these actions. Only one of them.

30.01.2015 fixed
Title: Re: My Avast Improvement sugestions
Post by: matej.plch on December 05, 2014, 04:57:04 PM
Hello, can you please send us your browser and operation system type and version? You should definitely stay on myAvast in your original tab!
Title: Re: My Avast Improvement sugestions (FIXED)
Post by: L3 on December 05, 2014, 05:22:20 PM
This behavior detected in android browsers (opera, chrome; android 4.0.4).
When I click (tap) at news link, there are two new tabs created.

_Also_
When I tried to do this actions in windows chrome, I noticed different behavior in using Apps->(Forum/Feedback/AvastHome) and using tiles at main screen (near the "Social Media Security" tile).
Addition 24.12: now I see the same behavior.

_Also_2_
There is no facebook icon in "Settings->Facebook Settings" (windows chrome).
"Settings" is a screw-nut icon near the "Apps" icon.
Addition 24.12: this is because "StopSocial" extension for Chrome I used.

30.01.2015 fixed

And now I noticed that some menu names ("Apps", "Account", etc.) not shown at windows chrome, but shown in android. I think this is because of screen resolution: 1280x800 (android) and 1024x600 (windows).
Title: Re: My Avast Improvement sugestions (FIXED)
Post by: L3 on December 05, 2014, 05:49:28 PM
Devices -> Some_device -> Settings

Android Chrome and Opera:
Now I need to click (to tap) some tab manually (Settings, Anti-Theft, Backup, etc).
Addition 24.12: now "Settings" tab is activated automatically.

Windows Chrome:
"Settings" tab is activated automatically.
Title: Re: My Avast Improvement sugestions
Post by: L3 on December 05, 2014, 07:03:34 PM
I suggest to add "Refresh" button to "Devices -> Some_device -> Info".
Now I use "Message" or "Run backup" for this (I want to know battery status for android device).
By the way, if you want to use this technique, keep in mind that after you send a message, your device turn on the screen and never turn it off until battery is empty or somebody click "Dismiss" button at device.

I think it will be usefull for desktops too.
Title: Re: My Avast Improvement sugestions (FIXED)
Post by: L3 on December 24, 2014, 12:19:40 PM
I rechecked all issues I noticed.

Now I see that:
1) When I click (tap) on link in "News", two new tabs are created (Android Chrome).
2.1) When I click (tap) on "Forum" tile, current tab and new tab goes to forum (Android Chrome).
2.2) When I click (tap) on "Apps->Forum", two new tabs are created (Android Chrome).
3) Facebook icon in "Settings" and "News" are blocked by "StopSocial" extension (Windows Chrome).

Third (3) thing is not avast's problem; for information only.

30.01.2015: 1) and 2) fixed
Title: Re: My Avast Improvement sugestions
Post by: Ms Firefly on December 25, 2014, 02:37:55 AM
Hi avast forum members,

This is my first time posting on a board, so please forgive me if I do anything silly. ::)

I noticed in the latest update to my.avast.com (ie from 19th December onwards) that:

Under "Security Information" you have an option called "Last Communication".

It shows/lists the time (ie xx minutes/hours ago) that the computer communicated with your servers but not the (date and time in brackets) - which was there before 19th December update.

Is it possible if you can change the coding back to show the (date and time in brackets) - similar to the next field of "Last Update" or tell me if this has moved to a new section within my.avast.com.

Much appreciated and many thanks.  ;)

PS Merry Christmas everyone
Title: Re: My Avast Improvement sugestions
Post by: OndraM on December 25, 2014, 07:26:42 PM
Will do for the January release.
Title: Re: My Avast Improvement sugestions
Post by: Ms Firefly on December 26, 2014, 02:25:05 AM
Hi Ondra,

Thanks for responding to my post. As said before much appreciated and I am very happy that you will return this feature.  :)

Cheers.

Title: Re: My Avast Improvement sugestions
Post by: keloo05 on January 12, 2015, 06:42:32 AM
I have a sugestion: you can have a checklist (different page) instead of the sugestions on how to get points. Exemple:

Title: Re: My Avast Improvement sugestions
Post by: keloo05 on January 17, 2015, 12:34:37 PM
I have a sugestion: you can have a checklist (different page) instead of the sugestions on how to get points. Exemple:

  • (v) Scan your Facebook profile (points: 3)
  • (x) Try to send an Anti-Theft or Backup command (points: 5)
  • (v) Schedule an auto-scan (points: 3)

And list all the possible actions on that page. I think this way Avast will be more deeply explored.
Title: Re: My Avast Improvement sugestions
Post by: Ms Firefly on January 30, 2015, 01:47:20 AM

Under "Security Information" you have an option called "Last Communication".


Hi Ondra,

Noticed the my avast update does not put date and time in the same format as Last Update field. My account tells me "3 weeks ago".  ;) 
Title: Re: My Avast Improvement sugestions
Post by: OndraM on February 23, 2015, 02:16:38 PM
We have put a date next to the "xxx time ago" format.
Title: Re: My Avast Improvement sugestions
Post by: L3 on March 26, 2015, 08:51:00 AM
https://forum.avast.com/index.php?topic=168385.0
Title: Re: My Avast Improvement sugestions
Post by: drh1970 on May 04, 2015, 08:35:57 PM
The coding itself seems very buggy. Going back and forth in menu will show different results under security details for example.
Title: Re: My Avast Improvement sugestions
Post by: Daniƫl on May 19, 2015, 01:47:59 PM
I would love the possibility to use Two (or Multi) factor authentication before being able to log into My Avast. The options to secure your devices with anti theft is great, but it would be terrible if these options fall into the wrong hands.
Title: Re: My Avast Improvement sugestions
Post by: Tonanet on May 21, 2015, 12:42:32 AM
Hello,

I have other suggestions :)

1- Show the results for the last on demand scan of a device

2 - Show the results for the last browser clean up scan of a device

3- Be able to start an on demand scan or browser clean up scan on a device from my Avast website.

Thanks!
Title: Re: My Avast Improvement sugestions
Post by: eldimak on May 31, 2015, 09:53:28 AM
Verification is not working when someone tries to listen to the letters from a mobile device because the video offered can not play. Is there a way to fix this at mobiles, because due to the size of the screen -it is limited compared to a pc-, the verification letters are not clearly shown on mobile device?
Title: Re: My Avast Improvement sugestions
Post by: Spencer10 on June 11, 2015, 05:15:14 PM
I use Avast Anti-Theft on all 4 of my devives (android mobiles). The myavast site desparatly needs these changes:

1. Ability to filter the notifictions in the notifications tab. If you have continuous tracking enabled there are thousands of notifications a day notifying when a position update has been recieved. The ability to just list notification types like for instance SIM change events would be fantastic.

2. Ability to view the telephone number associated with the SIM that has been inserted. If the SIM has no SMS credit or plan then you cant determin the number when you dont recieve an SMS from the device that has had the SIM change.
Title: Re: My Avast Improvement sugestions
Post by: markdroog on June 16, 2015, 04:46:54 PM
I can download my licenses.  I would also like to download my invoices, and be able to control the auto renew.   I can not do that currently.
Title: Re: My Avast Improvement sugestions
Post by: ferdin58 on July 18, 2015, 04:13:32 PM
I purchased a three year license but when I go to My Avast Account it says "You don't have any Avast licenses yet".
Also getting nag screen for renewal.  Any suggestions?
Title: Re: My Avast Improvement sugestions
Post by: Asyn on July 18, 2015, 04:14:56 PM
Submit a ticket: https://support.avast.com/Tickets/Submit
Title: Re: My Avast Improvement sugestions
Post by: Kreed on August 02, 2015, 06:59:57 AM
Please for the love of the gods do something about Webshield  drastically slowing down web browsers.  I love the Avast program but for the last few months since using Webshield  it doesn't matter what browser I use it slows it down dramatically  when its first opened. At times with explorer it locks the browser right up. With fire fox it delays opening the browser any where between 10 seconds to over 30 seconds. If Avast is going to provide such a service then the programmers need to smooth it out way more.

Running latest Avast version
No its not my computer

No its not registry issues

No its not malware

No its not a virus

No my computer has not been hacked.

I have run several programs including the Avast Grime fighter to cross reference and insure its not something else.
Title: Re: My Avast Improvement sugestions
Post by: Mahesh Kumar Verma on September 18, 2015, 02:29:03 PM
How I use a license to another system? For this it is necessary that from first system Avast be uninstalled?

Hello guys,

I have some suggestions for my avast website:

1- It shows the info (number of file, name of the detections, detection paths, date and scan type) of the last scan made on the device

2- A way to renew from my avast website the email registration on each device. When you have a lot of devices under your control, almost every weekend I must contact someone to connect in their machine just to renew the email registration, remove their old entry in my avast website under my account, and add their device again with the new email registration on my account...

3- Warn about outdated software in the machine (using the information from the software updater module)

Thanks for your time!
Title: Re: My Avast Improvement sugestions
Post by: DavidR on September 18, 2015, 03:40:15 PM
How I use a license to another system? For this it is necessary that from first system Avast be uninstalled?
<snip quote>

This is unrelated to this topic.

But you should uninstall the first installation, otherwise installation on the second system could be detected as using one license on multiple systems. Worst case scenario, could result in the license number being blocked on all.

If you need any further advice on this, please start your own new topic here https://forum.avast.com/index.php?board=2.0 (https://forum.avast.com/index.php?board=2.0).
Title: Re: My Avast Improvement sugestions
Post by: pheelikz on November 22, 2015, 03:47:25 PM
pls how can i get my avast pin. i forgot it and my phone is totally locked. please help me. thanks.
Title: Re: My Avast Improvement sugestions
Post by: DavidR on November 22, 2015, 04:09:47 PM
pls how can i get my avast pin. i forgot it and my phone is totally locked. please help me. thanks.

If you browse the Avast Mobile Security for Android (https://forum.avast.com/index.php?board=37.0) sub-forum you may well find your answer there or post your question there.

This topic relates to the my.avast.com account web page.
Title: Re: My Avast Improvement sugestions
Post by: Asyn on November 23, 2015, 09:51:44 AM
pls how can i get my avast pin. i forgot it and my phone is totally locked. please help me. thanks.
-> http://www.avast.com/faq.php?article=AVKB127#artTitle (Restore forgotten PIN)
Title: Re: My Avast Improvement sugestions
Post by: Glen25 on December 23, 2015, 06:06:41 PM
Hi I would like to see Opera web browser added to protected browsers as I currently use this browser and find that password safe doesn't work with it plus a few other issues so would love avast (which is great) to sort this
Title: Re: My Avast Improvement sugestions
Post by: Brandon Devers on January 11, 2016, 01:20:25 AM
I also would like to see Opera added to the list of protected browsers. I find it easier to use than Google Chrome and Internet Explorer.
Title: Re: My Avast Improvement sugestions
Post by: Bender Rodriguez on January 31, 2016, 06:57:20 PM
Hi!
I propose to add more information about the device. For example, when I conducted a full scan last time.
Add the ability to group the connected device.
Title: Re: My Avast Improvement sugestions
Post by: kevin327 on March 03, 2016, 02:54:07 PM
It would be great if when you submit a ticket item related to a refund request, that you would actually get a reply! Very unhappy with my ability to get customer service. Kevin
Title: Re: My Avast Improvement sugestions
Post by: doubledragonmommy on March 10, 2016, 05:39:09 AM
Make the different voice styles downloads available here, especially for the current version because three choices for English voices when your Facebook page boasts 13 is very disappointing. Enjoyed having several voices to choose from here...
Title: Re: My Avast Improvement sugestions
Post by: unwiredsignal on April 17, 2016, 05:43:12 PM
Avast tells me i'm unprotected, won't let me sign in to 'contact' and i see lots of people with same unprotected problem. i'm not a geek and won't attempt all those obviously ineffective fixes. what is for sure is that avast has my money and makes it darn difficult to solve issues - much like too many other internet scams.

Hello guys,

I have some suggestions for my avast website:

1- It shows the info (number of file, name of the detections, detection paths, date and scan type) of the last scan made on the device

2- A way to renew from my avast website the email registration on each device. When you have a lot of devices under your control, almost every weekend I must contact someone to connect in their machine just to renew the email registration, remove their old entry in my avast website under my account, and add their device again with the new email registration on my account...

3- Warn about outdated software in the machine (using the information from the software updater module)

Thanks for your time!
Title: Re: My Avast Improvement sugestions
Post by: Asyn on April 18, 2016, 06:09:56 AM
Avast tells me i'm unprotected...
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: My Avast Improvement sugestions
Post by: Mike404 on June 21, 2016, 12:17:19 AM
I would recommend that avast does not hijack my firefox automatically without asking me during a routine update of avast. I have been an avast customer for 12 years. NO MORE. I am deleting my avast software and going with something else, that does not install unwanted default search engines such as yahoo and bing into my firefox. I am done being manipulated.
Title: Re: My Avast Improvement sugestions
Post by: themechman on April 07, 2017, 10:21:06 PM
How about challenging for a password when accessing "my account". My billing information was changed by a family member who attempted to upgrade the product without my permission.
Title: Re: My Avast Improvement sugestions
Post by: themechman on April 07, 2017, 10:25:03 PM
Also, I would like to be able to manage the products attached to my account.

If I want to remove a component from the suite remotely, I should be permitted to do so.
Title: Re: My Avast Improvement sugestions
Post by: falcongrey on August 31, 2017, 04:55:45 PM
I've always been a fan of the referral program that Avast used recommendation tab. The only thing that disappointed me was that once you obtained it, there was no incentive to keep recommending more to the Avast software.

While I still recommend people to Avast, it would be nice if the incentive would reset after the free license expired allowing for the award once again for continued loyalty and recommendations.

Side note: I have no problems paying for this valuable software, in fact, when my free 3 year license finally expired I of course renewed with the paid subscription because it IS that valuable.
Title: feature request: 2fa for my.avast.com
Post by: Robert852 on September 29, 2017, 10:35:06 PM
Please add support for 2fa authentication on my.avast.com (Google Authenticator, Yubikey...) - as you are able to track your device on your portal, a higher security would be much appreciated. Any plans to add this feature?
Title: Re: My Avast Improvement sugestions
Post by: Adrian Seni on January 26, 2018, 03:50:11 PM
Thanks Avast!
Title: Re: My Avast Improvement sugestions
Post by: badass on February 08, 2018, 10:32:18 PM
I can't even find the stupid account?

I'm very close to ditching avast all together.  The last thing I want is to waste my Fing time with crap like this!
Title: Re: My Avast Improvement sugestions
Post by: badass on February 08, 2018, 10:33:59 PM
The easiest thing to do on this site is "LOGOUT" and that may be what I'll do for good!!!
Title: Re: My Avast Improvement sugestions
Post by: stevewi on April 06, 2018, 10:00:13 PM
This is relative to Avast Call Blocker on iOS...

- It seems to be an orphan...very little mention of it's existence on your site and and the last update was nearly a year ago (but you faithfully charged me for another year last December).  I don't mind paying for what I use but if you're not going to develop the product anymore, you owe me a disclosure to that effect before you take my money.  Oh yeah... the 'manage subscription' button in the settings sheet takes me to an undefined URL...so I can't even cancel my subscription from my phone anymore!  I'm not feeling a lot of love from you guys these days.

- Allow wild cards in specifying blocked callers:  for example, I get tons of spoofed calls from my own area code and exchange prefix.  I could shorten my blocked numbers list immensely if I could specify all these numbers as 999-999-*.  I never make calls to myself so the wildcard wouldn't apply to my number.

- Sort the blocked numbers list as newest -> oldest so that new entries appear at the top of the list instead of at the bottom.  That would prevent a lot of time scrolling a large list to get to the newest entry to edit the comments.

Thanks
Title: Re: My Avast Improvement sugestions
Post by: Csicso on September 23, 2018, 12:11:36 AM
Hello, I can not add device - Avast Free Windows version - on my Avast account. This is a known mistake, or individual chase?
Title: Re: My Avast Improvement sugestions
Post by: rocksteady on March 24, 2019, 10:25:28 AM
@Csicso,
See this
https://forum.avast.com/index.php?topic=225826.0
Title: Re: My Avast Improvement sugestions
Post by: chris.. on March 26, 2019, 09:27:13 PM
@rocksteady
wow  :o Csicso post was september 23th
I don't think this old subject is related to recent changes mentioned on the link  ;)
Title: Re: My Avast Improvement sugestions
Post by: rocksteady on March 27, 2019, 03:43:26 PM
@Chris,
Er true, now I see it again. Whoops.
It must have been result of me looking at a different part of the Forum and seeing it marked as "New".
Never mind no harm done.
Title: Re: My Avast Improvement sugestions
Post by: bob3160 on March 27, 2019, 10:45:15 PM
@ rocksteady,
Responding in old posts is never a good idea. :)
Title: Re: My Avast Improvement sugestions
Post by: Dave333 on May 14, 2019, 04:07:10 PM
Multi-authenticate /2fa
I love the idea of theft protection and device location (thats already apart of the avast services)
But..
I dont want to put my devices on there with the login being so open.
Should someone obtain access to the avast account, they could lock you out of your device, set off sirens, locate it, or even wipe it completely losing everything.
The account really needs multiple levels of logging in.
Email, application, text... maybe a backup number in case you lose your phone.