Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: REDACTED on July 31, 2014, 02:52:28 PM
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Hello,
I just purchased Grimefighter after the demo told me there were 22 issues. I ran it 3 times after rebooting and receive the "It's not you, it's us" error message each time. I have the most current version of Avast 9.0.2021 on Windows 7 Pro. Please help.
Kathy
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Hi,
We had a server issue today that we are working hard to resolve. It should be fixed within the next day or so. I will post back here when it's fixed. After that please try to run GrimeFighter again.
Sorry for this inconvenience, please give us a day or two to get it right.
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Indeed I also purchased Grimefighter.
It appeared an unworkable program, which is apparently not working standalone but remotely controlled (is that right?) , as I think.
When my completely up to date WINDOWS 7 PRO laptop was led in coma, I suddenly could not insert my complete emailaddress because the "@" was not working anymore, so access impossible.
Now I read THEY = YOU AVAST have problems, I try next day, otherwise I ask AVAST to return my money transfer...
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I purchased Grimefighter on May 27th. I have tried to run it about 5 times since then -- waiting several hours while watching it rack up like 50-60 karma ... and then every time I have gotten this message/result.
Here are my system specs:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP Pavilion g7 Notebook PC
System Type x64-based PC
Processor AMD E-450 APU with Radeon(tm) HD Graphics, 1650 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Insyde F.53, 10/23/2012
SMBIOS Version 2.7
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "6.1.7601.17514"
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.60 GB
Available Physical Memory 1.35 GB
Total Virtual Memory 7.20 GB
Available Virtual Memory 4.45 GB
Page File Space 3.60 GB
I'm really frustrated at this point because I thought it would help something. But instead it just keeps notifying me of reasons I should use it but not actually accomplishing anything.
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Hello Dorys,
I will pass this info to our Development team. Hopefully they will able to identify the issue and resolve it.
Regards
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Thanks.
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I keep getting the "It's not you, it's us" message each time as I try to run the program. I have been trying to start it up for 4 days with the same result.
I'm running Windows 7 premium with the latest AVAST updates installed: Version 2014.9.0.2021
Update August 20, 2014:
No answer and I'm still getting the same message. Apparently nobody cares, neither do I. I'm getting my money back. I can't believe this company puts such a shitty feature in the market.
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I too have the same problem (It's not you, it's Us). Contacted customer support (email). They gave a one trick to try (run grimefighter standalone) which did not work. After many more tries at scanning I had no luck. After that customer support responded that my hardware is likely not compatible and to go for a hardware replacement. That was the last message two weeks ago. No further response.
First the response is ridiculous, I'm going to change a computer that works for a program designed to make it run better? This absolutely horrible customer service.
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Hi Qanat and Marc,
Please open a support ticket requesting a refund and post the ticket number here. I will make sure it is handled asap.
The issue we face with GrimeFighter, just to give you a bit more info, is that it boots into Linux in order to do it's job. It's a relatively complicated operation and if we detect anything in the disk, hardware, or OS settings that we don't want to mess with we'd rather back out and offer a refund instead of messing up your PC.
I know it doesn't help you much but I just wanted to explain why this is happening.
We are working on a long-term solution for this but it will come some time next year I am afraid.
Kind regards
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I was subscribed to this thread but have not received notifications of posts so I just saw the information above about requesting a refund and submitting the ticket here. Since I'm in the same boat as the others, I did so and my ticket # is YGV-482-47955.
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I was subscribed to this thread but have not received notifications of posts so I just saw the information above about requesting a refund and submitting the ticket here. Since I'm in the same boat as the others, I did so and my ticket # is YGV-482-47955.
Hi
Just for information, these ticket submissions are taking quite some time (2-3 weeks)
Don't submit again. If it takes longer you can post back here. :)
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I have the same problem. Ticket number for a refund is EBU-274-26608
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Strange, my GrimFighter has been working for some time, when I get this message:GMF-00-001-12-AR ??? It's a shame, because for me GrimFighter seem's to work very well :-)
My ticket number:GMF-00-001-12-AR
Kindly
Lars
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Hi Morocosta,
Could you share the error message you received? You just posted the ticket number. Thanks in advance,
dvdk
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http://puu.sh/ddIIl.png
I have been trying to use my grimefighter for 3 months, and every time i've tried it says "it's not you, it's us" I bought a 1 yr subscription in hopes that i would be able to actually use the product but i havent been able to for 3 months now. Either help me fix it or give me a refund because this is annoying.
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http://puu.sh/ddIIl.png
I have been trying to use my grimefighter for 3 months, and every time i've tried it says "it's not you, it's us" I bought a 1 yr subscription in hopes that i would be able to actually use the product but i havent been able to for 3 months now. Either help me fix it or give me a refund because this is annoying.
Like all direction to everyone else in this thread, submit a support ticket, give details and request Refund if desired. https://support.avast.com/Tickets/Submit
(https://support.avast.com/Tickets/Submit)
You can post your ticket # here in this topic
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I bought it about a month ago and it's NEVER run successfully on my Win7/Ultimate machine.
It's always the same message.
I'll file a ticket for a refund, but that's a pretty lame response. It's like Avast is throwing up it's hands and saying "we don't know why it's broken and we can't be bothered to fix it".
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I bought it about a month ago and it's NEVER run successfully on my Win7/Ultimate machine.
It's always the same message.
I'll file a ticket for a refund, but that's a pretty lame response. It's like Avast is throwing up it's hands and saying "we don't know why it's broken and we can't be bothered to fix it".
Agreed.
I'm just a user, not with Avast corportation and as you can tell by the posts, you are not alone.
You have done what you needed to do.
There are and have been more problems with GrimeFighter then any other module.
Personally I have not, do not and would never use this kind of tool to clean my computer.
In any case, it is what it is and as far as I've 'read' I believe there is a bug fix version planned for beginning of next year.
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Hi Evan,
Please post your ticket number here so I can follow up for you. Regarding the messaging you receive, please let me explain a bit;
GrimeFighter does a pretty extensive check of the PC HW, registry, disk, etc.. when it begins the process of booting into Linux (at the beginning of the cleaning phase). If it finds anything that looks to be in an unexpected state then it backs out rather than cause any damage to your PC.
Because that issue could be a number of things (and quite technical) we provide a kind of generic error message there. I agree it is not informative as some would like.
One additional remark, in late January we will be adding a function which does this PC check before purchase, thus avoiding exactly this issue where you bought it and then discovered it won't work which is obviously not a good experience and one we need to (and will) improve.
Thanks,
davidek