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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jacemace@yopmail.com on August 01, 2014, 11:34:10 PM

Title: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 01, 2014, 11:34:10 PM
Avast Internet Security automatically updated from version 2014.9.0.2008 to version 2014.9.0.2021.  A service was created by Avast called emhwid; them my windows message center told me Avast was turned off; and then a window from Avast came up that said to finish your installation please press next (with the google chrome installation box ticked that I unticked)

I do not like this version. It was all done without my permission automatically. How do I get version 2014.9.0.2008 again?

Thanks.
Title: Re: Avast internet security automatically updated without permission.
Post by: evalpro2@gmail.com on August 01, 2014, 11:36:18 PM
Did you have the box checked off for the Program to be automatically updated as well as your virus definitions?
Title: Re: Avast internet security automatically updated without permission.
Post by: Xanadu on August 01, 2014, 11:46:19 PM
Posted in error. 
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 01, 2014, 11:57:56 PM
No, it was definitely not set to automatically update (I do that in all my software.) And it would have updated to the versions between 2014.9.0.2008 and 2014.9.0.2021.

Again, Avast is never set to automatically update versions.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 12:00:00 AM
I am uninstalling version 2014.9.0.2021 and returning to 2014.9.0.2008 right now - so I might not be able to reply quickly.
Title: Re: Avast internet security automatically updated without permission.
Post by: Eddy on August 02, 2014, 12:12:19 AM
avast does not automatically update if you have set to ask what to do if a update is available.

There is a bug in the Windows security center that causes to show that a av is not working and/or installed.
This bug has been there since Windows XP.

Why going back to a older version?
Title: Re: Avast internet security automatically updated without permission.
Post by: evalpro2@gmail.com on August 02, 2014, 12:22:26 AM
Version 2021 is actually a much quicker, cleaner, more efficient version than the version you are going back to.  I realize you are upset, but you might want to give it a try.  Eddy is correct in having the Avast settings set for the Program update to "Ask."  If you wish to update it from the version you are installing now, you can do it through the GUI.  Let us know if you have any further questions.  Thank you.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 01:00:35 AM
Well I this is hard to believe - I installed version 2014.9.0.2008 and it automatically updated to version 2014.9.0.2021. This is the worst version of Avast I have ever used. I'm am guessing some registry settings remain on the computer or their is new codong from the server - because even though I have the program version set to manual update, it automatically updated again. Also the sounds box is unticked, and it still plays the sounds.

I am going to try installing version 2014.9.0.2008 again offline, and hopefully it does not update automatically. As I said, this is the worst version I have used - it is slow, dirty, unefficient and the biggest pain ever. I have used Avast a long time (since v4) and this is terrible. I also think that the updated might now be "coded" from the servers in  a "call home" scenario. Is there away to stop the automatic updates with host files or another solution?

Thanks.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 01:03:37 AM
I am going to an older version, because it is the best (v2008), with no hassles. Now version 2021 wont even update the virus definitions. As I said, I am going to uninstall v2021 and install v2008 again offline. Do you think I should have the prgram update setting to ask or manual?

Thanks.
Title: Re: Avast internet security automatically updated without permission.
Post by: hec1962@hotmail.com on August 02, 2014, 01:15:48 AM
I am having the same problem as the original poster. I was using the 2014.9.0.2008 as well. I had the updates CHECKED to MANUAL. The program still updated to the newest version as well. Now, with the new version, I cannot access some web pager without getting an error (white page). I have to refresh the page several times to get to my homepage. I did not have this problem before. I also uninstall and ran the both the avastclear.exe in safe mode as directed and also the avast cleanup tool in normal mode. Reinstalled my previous version.....checked the "manual" box again. But it once again updated to the newest version.

The update happened on 2 Windows 7 computers, 1 Windows 8 computer and 1 Windows XP.

I also want my old version back......and for it to remain.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 01:26:33 AM
I was thinking this might be happening from the server side - avast now being programmed when connected to the server to automatically update the program version, even though version update is set to manual or ask. Interesting. As I said I am going to reinstall v2008 offline - check that the program update is set to manual or ask (I'm not sure which is better, I've always used manual) - and then reboot offline, and then go online and see what happens.
Title: Re: Avast internet security automatically updated without permission.
Post by: hec1962@hotmail.com on August 02, 2014, 01:36:10 AM
I agree that the problem is on the server side. They had to do something to 'force" the program update through. Now they just need to go back an figure out what went wrong.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 01:58:29 AM
Yes, it did it in the background again - updated without permission and against the settings. This is very disturbing, covert and unethical. Hopefully this is just a server programmers mistake. Have to leave the computer soon, and head out.
Title: Re: Avast internet security automatically updated without permission.
Post by: hec1962@hotmail.com on August 02, 2014, 02:17:58 AM
I think the problem is with "avast! Antivirus Installer". Once it connects to the internet, it automatically updates. This was never a problem before. If access is denied, then NOTHING will update, as the host becomes unreachable.
Title: Re: Avast internet security automatically updated without permission.
Post by: ncarboni@prodigitalsoftware.com on August 02, 2014, 02:29:10 AM
Well I this is hard to believe - I installed version 2014.9.0.2008 and it automatically updated to version 2014.9.0.2021. This is the worst version of Avast I have ever used.

Something may be wrong with your system, because none of the things you described apply to the 2014.9.0.2021 that I'm running, and I'm sure many others here.

Beyond that, it's really not reasonable to run an old version of an antivirus package.  The sense in running such a package is that it's up to date with the latest detection wisdom of the antivirus company.  Yes, the old version might detect old malware and protect you, but it's not going to protect you from the newest badware out there.

I suggest you do an uninstall and clean install of 2014.9.0.2021, then work out whatever kinks you find (which may be none at all once you've done a clean install of the current version).

Edit:  By the way, I went through a bout where an update went badly, late last year I believe it was, and sure enough a clean and install of the latest version corrected all the problems.  I really think your assumption that you want to go back run the old version to avoid all the problems is way wrong.

-Noel
Title: Re: Avast internet security automatically updated without permission.
Post by: evalpro2@gmail.com on August 02, 2014, 08:34:17 AM
Perhaps there are remnants of the other versions still left in your machine.  I would suggest using the Avast Uninstaller Tool in Safe Mode first, then using Rejzor's Avast Cleanup Tool to get rid of any remnants: http://rejzor.wordpress.com/avast-cleanup-tool/ (http://rejzor.wordpress.com/avast-cleanup-tool/)...then reboot.

I still recommend using the newest version of Avast, but it is your decision.  Should you decide to install the older version with less protection, you can either put your Program settings to Ask or Manual.  If the program updates on it's own again, then it is due to what Eddy stated in his post about MS Security Center flaw and not Avast...so this is a problem with your machine. 

So try as I stated using the 2-step process for uninstalling as stated above and see if this resolves your problem.  Thank you.
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 11:33:19 AM
You're not alone, i have the program update definitely set to manual because the latest versions of avast are an 'abomination', and won't let me access most websites and now bloated beyond belief.

But the program was updated totally 'Without My Permission' to the lastest version and voila i couldn't access any websites - well done avast !

Fortunately i keep a backup of a version that works from the days when avast was amazing and actually did what it was supposed to do, so i had to uninstall and use that version, but now i have to block Avast from accessing the internet using my firewall from updating virus definitions making it a pointless program - Why are they trying to ruin a once amazing anti virus program ?
Title: Re: Avast internet security automatically updated without permission.
Post by: hec1962@hotmail.com on August 02, 2014, 11:43:28 AM
It definitely IS NOT a problem with the machine. I have reinstall the program a couple different times with the same unwanted update occurring. EACH TIME has been a CLEAN install after running the removal tools. There was absolutely nothing wrong with the version I was using. It's funny how all of this just started happening in the past 15 hours. There have been several posts about a flawed update. Not just in this thread, but other as well as well as other places on the internet. Just a note.....Newer is NOT always better and that is being proven in this thread as well as the others. I have resorted to going back to a little older version that what I had before....it works great. The problem lies within a current update with Avast...no doubt about it. Its is really sad that when you have something set to NOT update, there is a FORCED update that hacks its way through.
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 11:55:32 AM
I 100% believe this is not a programming error and has been specifically designed to 'Force' this update through to the lastest version - I'm sure they have reasons for this ! (probably money in some way) - Well i guess all good things come to an end similar to Zonealarm which was totally ruined through appalling updates.
Title: Re: Avast internet security automatically updated without permission.
Post by: hec1962@hotmail.com on August 02, 2014, 12:17:53 PM
I prefer some of the older program versions...even ZoneAlarms over the newer versions. I have had less trouble with them than the new ones. Too many things gets through the new ones. I prefer the older ones that was actually made solid and still work. They are like cars...Cars built in the 60's and 70's and even the 80's were better than the plastic windup ones that sell today for 40 K...lol
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 12:35:49 PM
haha couldn't agree with you more, i'm still using Zonealarm v9 Free and it's as solid as a rock and also includes options that the so called updates removed.

I also thought i had a perfect solid working version of Avast 2014.9.0.2008, but now they are actually forcing me to corrupt my computer and making my browsers unuseable - Am i the only person that finds that UNBELIEVABLE considering Avast is supposed to be designed to stop unwated programs corrupting my computer ?

I think they have to keep creating these terrible updates to justify their employment and expansion of the company - I think that most software developers slogans these days should read - ' If it ain't broke, then lets break it, as it keeps us in a job  ' .

Do you know what AVG is like these days as i ditched them about 5 years ago for losing the plot ?
Title: Re: Avast internet security automatically updated without permission.
Post by: ncarboni@prodigitalsoftware.com on August 02, 2014, 01:48:45 PM
I have reinstall the program a couple different times with the same unwanted update occurring. EACH TIME has been a CLEAN install after running the removal tools.

You're making the assumption that the update process, which was apparently forced, is trouble free, then assigning the blame for the subsequent failure on the latest version.

It doesn't sound as if you've attempted to install the latest version cleanly.  I believe that would lead you to a successful configuration.

But hey, if you're fed up with Avast, I can't blame you.  Maybe it's time to move to something else, even though folks are telling you the latest version CAN work.

-Noel
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 02:10:14 PM
Ok, if i or the other posters weren't having genuine issues and the same negative issues then why would we be posting on this subject ? - I have better things to do with my life than randomly complain about my Anti Virus Software.

Something HAS changed in the last 24 hours forcing users to update to the lastest version. I have tried with previous updates of Avast using a clean install but to no avail, making all of my browsers behave eratically at best.

I and many others have found a solid performing version of Avast that we want to use and do not understand why we are being forced to downgrade to the latest version - and have been using this version for over a year without any issues until now. 2014.9.0.2008.

Just because doing a clean install worked for you, do not assume that it will work for everyone as there are so many variations of operating systems, programs and other things involved with each individual.

For now i'm going to have to use a work around by blocking Avast updates - which is just pathetic and putting my computer at risk because of the incompetence of programmers.
Title: Re: Avast internet security automatically updated without permission.
Post by: Eddy on August 02, 2014, 03:22:37 PM
If "do not update automaticly" is set and it still does...
Get the clue...
Either it is set to automatic update or it could be a "bug" in the 2008 version which only you seem to have.

Most logical and sensible solution...
Delete it completely and install 2014.9.0.2021
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 03:52:47 PM
OMG this is hard work - What's with the standard response of ' Please remove completely and install the lastest version ' - I've already said this doesn't help, i'm surprised nobody has asked me to re-boot or whether i have a power supply.


Come on guys admit there is an issue and try to give some non standard responses to help fix the problem.
Title: Re: Avast internet security automatically updated without permission.
Post by: Eddy on August 02, 2014, 04:07:33 PM
What OS/SP?
How did you perform the remove/install of avast?
What other security applications do you or did have installed?
If you removed them how exactly did you remove them?

PS:
There is nothing wrong with keeping your software updated.
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 04:20:31 PM
More standard questions ... face palm !

Over the last year i have changed nothing, so these questions are totally irrelevant, and probably taken from a laminated piece of A4 on your desk.

I can 100% tell you it is something to do with an update that Avast have released that is forcing my version to update automatically to a version that will not run on my machine NO MATTER WHAT I DO ! - what is there not to understand in that sentence ?

So my question is why have Avast done this and is there nothing that can be done to reverse this update or remove it from the update servers.



Title: Re: Avast internet security automatically updated without permission.
Post by: Eddy on August 02, 2014, 04:48:16 PM
Why do you complain and not be willing to accept help?
Stop wasting our time or start providing the information we are asking for.
Title: Re: Avast internet security automatically updated without permission.
Post by: ncarboni@prodigitalsoftware.com on August 02, 2014, 04:59:20 PM
OMG this is hard work - What's with the standard response of ' Please remove completely and install the lastest version '

If I missed where you said you freshly installed the latest version (not as an upgrade), I'm sorry.  But you haven't exactly been clear.

After cleaning your system with avastclear, then installing the very latest version afresh, what are the specific problems you're having?

P.S., maybe you think you're talking to Avast personnel here.  We're just users like you who manage to get the software to work, and like to help others do the same.

-Noel
Title: Re: Avast internet security automatically updated without permission.
Post by: ragesh94@gmail.com on August 02, 2014, 05:00:44 PM
I have the same problem, I was using Avast 2014.9.0.2008 but it updated without my permission to 2014.9.0.2021. The reason I was using the older version is that every newer version wont let me browse internet, the pages load very long, load partialy or not load at all, I have to disable Avast shields to do browse the internet. The problem started with version 2014.9.0.2011 but I was able to use it aplying fix found here: https://feedback.avast.com/responses/cannot-access-a-website-since-updating-to-2014902011
But that fix didnt work for newer versions, so I went back to 2014.9.0.2008, now that it secretly updated I have to disable shields again to browse the internet. 
Title: Re: Avast internet security automatically updated without permission.
Post by: Eddy on August 02, 2014, 05:09:13 PM
Ragesh, try this:
https://forum.avast.com/index.php?topic=147943.msg1074614#msg1074614
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 05:15:59 PM
Is there a solution to this yet; or any knowledge of what has occurred? As I said, when this first happened I was notified that the Avast component emhwid had created a service. This has never happened before. I do not know what the Avast component emhwid means, but can guess maybe that it means emergency hardware identification - or something else, I'm not sure.

Should I go back to version 8? Or use another AV?
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 05:18:49 PM
@ Ragesh

Thank you ragesh for pointing out the same issue as myself, but if you are hoping for any help in this particular Subject, then you may as well bang your head against a wall, as it is impossible to get them to understand that we are having problems with the latest version that cannot be fixed, and they will just repeat at you to uninstall / remove and update to the latest version.

Again it is impossible to get them to understand that Avast Version 2014.9.0.2008 is the most up to date version that is stable on our particular setups that will give us permanent internet access without any issues.

The only thing i can suggest to you is to reinstall the version 2014.9.0.2008 that works and to block the avast updater / installer from accessing the servers using a firewall - unfortunately this stops you from getting the latest Virus Definitions too , but i don't think Avast care about that ! But at least it gets you back online with some sort of temporary protection.
Title: Re: Avast internet security automatically updated without permission.
Post by: ncarboni@prodigitalsoftware.com on August 02, 2014, 05:24:14 PM
No one from Avast has been here in this thread as far as I can see.

As a fellow user, based on your (and others') reports over the past couple of days, I've come to accept that Avast's emergency updater must have received instructions that you have to be updated to the latest version, and I can fully understand why Avast would want to do that.  What if, for example, the latest version 9 virus database contains something that the older version 9 software just can't deal with.

Now, if Avast's aggressiveness in keeping you protected with the latest software isn't to your liking - and they ARE aggressive, make no mistake - the answer may be to seek an alternative program.

In my opinion you should try to work out the specific problems with the latest version rather than continue to try to use an old version that Avast no longer thinks you should be allowed to run.

There have been known problems with updates where the software doesn't work properly after the update.  I suggest a full uninstall via avastclear, then a clean install of the latest version.  Then open a new thread with any problems you have with that version.

It's not reasonable to continue to want to run an old version of software that's specifically designed to update itself in a web-integrated way, and I suspect you'll get less help trying to do that than in working out the problems you have with the latest version.

-Noel

Edit: Added missing word
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 05:30:36 PM
@ jacemace

No help has been forthcoming whatsoever, and my questions regarding the forced update have been totally ignored and users even blaming me for not supplying pointless information.

See my previous post for the best work around i have found so far, but far from perfect :(
Title: Re: Avast internet security automatically updated without permission.
Post by: Eddy on August 02, 2014, 05:30:57 PM
And they are missing this:

Fully rewritten WebShield so that it now doesn't work as a "transparent proxy" anymore, which should result in an overall improvement in stability and performance. It also allows to see and detect more threats
The Firewall component (in IS and Premier) has been made more compatible with other applications, such as Java and various VPN services
The installer/updater has been improved to allow more reliable installation in case of infected machines
The changes in the File System Shield's driver should result in faster performance, especially in the copy files and install programs scenarios
Browser Cleanup tool beefed up to be able to rip off even the more stubborn toolbars
For trialware users, we have also added an interactive tutorial that explains all the features of the product in a straightforward, concise manner
Connectivity to the new avast! GrimeFighter product
SafePrice is a new, optional module of the Avast browser plugins. It's designed to combine security (hence the "safe" part) with best deals (hence the "price") into one, easy-to-use module
FIXED: Uninstalling avast might hang at "stopping service: avast! antivirus"
FIXED: Upload issues for Dropbox and Flickr
Performance and stabilization fixes in Stream Filter - e.g blocking of ajax calls
Several firewall fixes - e.g. blocking of Google Earth
Stability improvements - several crashes fixed
Stream Filtering - fixed stability and compatibility issues, it's running smooth and fast now, so no more browsing problems
ARA/ARC - implemented internal architecture improvements, if you can, please test these components, thanks a lot
Firewall - the firewall should be more stable and with better compatibility with other network applications
Improved! Software Updater - new installation wizard lets you download and install multiple updates at once directly from download.com
Improved! Browser Cleanup - improved detection and removal of browser protectors, those tools that try to block us from getting rid of annoying toolbars
Improved! GrimeFighter - now supporting 12 additional languages and with an advanced console for more control of optimization tasks. Go ahead and fight the Grime!
Stream Filtering – fixed stability and compatibility issues, it's running smooth and fast now
Firewall – the firewall should be more stable and with better compatibility with other network applications.
Android protection - we can protect (if you wish) your Android phones and tablets with avast! Free Mobile Security (through your active Google Account) automatically (during the installation or update)
Stability & performance improvements
Improved the security of the product
Added "resume" support in the setup component
New version of the antispam library
Added warnings during the installation process for compatibility purposes
Ability to disable promotion popups (paid versions only)
General bugfixing
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 05:44:38 PM
I have searched for the Avast component emhwid on my computer, and it is not found on it. It is from the server - I guess that it's a new bit of programming that forces updates. Does anyone know how good version 8 of Avast is? Or should I use another AV?
Title: Re: Avast internet security automatically updated without permission.
Post by: ragesh94@gmail.com on August 02, 2014, 06:07:57 PM
So I did this https://forum.avast.com/index.php?topic=147943.msg1074614#msg1074614 and it didnt fixed the problem. I believe that the webshield is causing it, it all started with update to 2014.9.0.2011 which changes webshield: Fully rewritten WebShield so that it now doesn't work as a "transparent proxy" anymore, which should result in an overall improvement in stability and performance. It also allows to see and detect more threats. I say'd before i was able to use that version by this fix, which I believe comes from this forum:
Hallo, we have discovered an issue in new WebShield implementation. This is probably reason of your problems. We are preparing fix for that.

Meanwhile you can try to switch to old WebShield implementation. To do that, please

Go to C:\programdata\avast software\avast directory

Find the WebShield.ini, file and add following lines:

[General]

UseStreamFilter=0

Now restart „avast! Antivirus“ service, or reboot

But it seems that this was not fixed and I cant switch to old WebShield implementation in most recent avast versions. My solution was to use the last working version of avast 2014.9.0.2008, but now I cant go back as its auto updates itself.
Title: Re: Avast internet security automatically updated without permission.
Post by: ncarboni@prodigitalsoftware.com on August 02, 2014, 06:52:58 PM
You're most likely to make progress if you:

A.  Start a new thread.

B.  Describe "the problem" in detail.  What doesn't work?  Don't assume you know why, just describe what's not working with what application in very specific terms.

-Noel
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 07:14:57 PM
@ NoelC

I think you're right regarding Avast's Agressive Tactics of using the Emergency Update to force the main program to update regardless of user settings and consequence, and leave it's loyal user base totally unprotected against viruses - But hey as long as we have the latest version, that makes everything ok even though it doesn't work ! - Wow that makes great sense !

Thank you for the insight of the attitude of the Avast Team towards it's users, i shall use my position to spread the word to the world how they feel about their users and how if they don't like it then tough - Now that's customer service to be admired :)

Microsoft had a very similar attitude when they released Windows 8 and Xbox One and i think it is fair to say that back fired quite nicely.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 07:22:27 PM
Reinstalled 9.0.2008 in 30 day trial mode - still updated to 9.0.2021 automatically and unauthorized. Does anyone know if version 8 or 7 will do this? Also,where are the avast reps, with any help/answers?
Title: Re: Avast internet security automatically updated without permission.
Post by: Juh-Leek@hotmail.com on August 02, 2014, 07:42:57 PM
Back in November, I believe it was, my computer started routinely freezing up, requiring a manual shut down. After researching the problem some, I came across others of whom seemed to be suffering the same issue; the one constant was that we all noticed this problem began shortly after agreeing to update Avast. Reverting back to v2014.9.0.2008 did the trick, and, whilst I had hoped future versions would sort this, I hadn't looked into it since.

Earlier today, I got a pop-up, upon starting my computer, indicating that my Avast update would be complete once I click "Continue," with an option to opt in/out of a Google Chrome browser install (opted out, myself); with the only other option being to minimize, I obliged, checked the program version, and, sure enough, Avast had updated to v2014.9.0.2021, despite being set to "ask first" (as I had prior confirmed it was so set).

I'd have gladly left it, and had done, for a time, before the issue I was suffering last year resurfaced. After a number of tries, I was finally able to re-install v2014.9.0.2008, set it from "ask first" to "manual update," and even restarted a few times, to be sure everything would remain, with success. A little later on, however, I was greeted by the aforementioned pop-up, with the option to opt out of Google Chrome's browser installation, v2014.9.0.2021 installed, and my computer freezing problems resuming.

I can appreciate the concern of a few posting in here, but, certainly empathize with the OP and others expressing their frustrations at some of the responses seeming only to "put them through the paces," as it were. I think we can all agree that, all things equal, EVERYONE here would like to be using the latest version of Avast, and that it's likely long been our preferred anti-virus software.. so, there's no need to be on the defensive; remember that the people with which you are speaking are hamstrung, at the moment, with this problem, and are already a bit worn out from the bout.

Do Avast staff ever really respond to threads like these, anyway (honest question)?
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 07:57:16 PM
The update is now purely automated and without consent. I am hoping the the reps/programmers are working "behind the scenes" and finding out what has occurred, and a solution for it; unless, of course, this is of their own device and intent (I hope not). I am wondering if they will try to assist on this forum. For me v9.0.2008 is the best and only one version I use because of its sublime operation and insofar, low-key flawlessness.
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 08:06:13 PM
I think this is of their own volition regardless of consequence, and the overwhelming attitude appears to be like it or lump it !

.... or you could remove using avastclear and re-install the latest version or re-boot... i'm afraid that is the goto and all they have - lol

I personally think the lastest version of Avast still has the conflicting issue that the new and improved 'Webshield' inflicted on certain users, which did have a sort of temporary fix by changing the 'UseStreamFilter' etc mentioned on this forum, however this fix never worked 100% for me, and the only fix was to revert back to Avast Version 2014.9.0.2008, but now this option has been removed due to the auto update we are all totally stuck and NOBODY seems to careless.
Title: Re: Avast internet security automatically updated without permission.
Post by: CraigB on August 02, 2014, 08:15:10 PM
I think this is of their own volition regardless of consequence, and the overwhelming attitude appears to be like it or lump it !
How do you come to this conclusion ??? no avast member has yet replied and being the weekend it may take some time for a response.
Title: Re: Avast internet security automatically updated without permission.
Post by: Eddy on August 02, 2014, 08:18:36 PM
JuliquE,
if you want help, please start your own thread.

jacemace,
"The update is now purely automated and without consent." No it is not. I still get asked what to do if a update is available.

hallucinogenix,
the only thing you have done sofar is crying like a little baby.
You keep refusing to give information.
How do you expect to get help if you don't?
You keep refusing to try what we suggest.
How do you expect to get help if you don't?
Welcome to the real world where things are working different than in your dream world.
If you don't like/want avast, remove it and go use something else.
No-one is forcing you to use it, it is your own choice.
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 08:27:26 PM
@ eddy

I don't want things to get personal and would prefer to keep things professional, however in what way have you helped anybody in any way ?

All you have is... remove using avastclear etc and re-install the latest version - You just can't seem to comprehend that this does not work, do you not thoroughly read users posts ?

But lets call this quits as i don't want to get petty - Thank you
Title: Re: Avast internet security automatically updated without permission.
Post by: ncarboni@prodigitalsoftware.com on August 02, 2014, 09:05:16 PM
But hey as long as we have the latest version, that makes everything ok even though it doesn't work ! - Wow that makes great sense !
It works for most folks.  I believe it could be made to work for you.  It's hard to imagine your Windows setup is so different that it couldn't.  But you seem closed off already to trying to make it work.

Best of luck to you.

-Noel
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 09:05:50 PM
Eddy, you are absolutely mendacious - purposefully or not. I installed v9.0.2008 4 times and it updated surreptitiously (in the background) without consent to the latest version 9.0.2021 - when program updates are set to manual.

More importantly, I am waiting for a response to see why this is occurring.

I will check this thread at a later date.
Title: Re: Avast internet security automatically updated without permission.
Post by: ncarboni@prodigitalsoftware.com on August 02, 2014, 09:14:04 PM
I can imagine that people who keep their version current get asked whether they'd like to update, and when the installed version gets SO far out of date that it the engine can no longer work with the current virus definitions a program update is forced via the emergency update process.

Why is the sense in this difficult for people to understand?

You folks having problems with the update need to try the full removal via Avastclean and install of the latest version, determine whether it works for you, then if it doesn't start a fresh thread on the specific problem you're having with the latest version.  There you will be asked for specific information that can be used by experts to help you make it work right.

You're clearly no longer going to be able to run the old version of the engine.  Time to move on!

-Noel
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 09:23:22 PM
@ NoelC

I'm not in any way closed off, in fact i'm totally open to any of your suggestions / fixes and totally understand that yes it probably works for most users.

I have already tried to uninstall / remove using 'avastclear' and installed the lastest version, which stopped all 3 of my web browsers from loading pages completely if at all. Firefox, Chrome and Internet Explorer.

You would of course realise i've tried this if you had read my posts.

System Setup:-
Windows 7 Home Premium
Service Pack 1
Zonealarm 9 (which i have removed and tested)
Browsers as above

Why don't you give me 'one' suggestion to fix the problem other than the one above instead of just criticising me and say that i'm being obtuse.

And it's hard to understand being forced to update to a version thats seems to be incompatible on our setup that leaves us all totally unprotected from Viruses - Where is the sense in that  ? How is this an improvement ?

I'd appreciate any help you can give us.
Title: Re: Avast internet security automatically updated without permission.
Post by: Eddy on August 02, 2014, 09:23:36 PM
jacemace, it does ask me what to do when a update is available. So I'm not mendacious.
Besides, when it comes to security always have the latest updates installed.
What is so hard to understand about that?
Just get over and done with it.
Stop crying and install the latest version.
It will give you(r system) better protection and that is what matters.

hallucinogenix,
you are forgetting a major important thing.
We can't see your system and what is going on.
That is why you need to provide information if you want help.
So, you have used avastclear.
But did you also use Rezjor's util?
Did you disable/remove Windows Defender?
Besides ZA, do you or did you have any other security software installed?
Title: Re: Avast internet security automatically updated without permission.
Post by: Asyn on August 02, 2014, 09:25:40 PM
Zonealarm 9 (which i have removed and tested)
Uninstall ZA and try again.
Title: Re: Avast internet security automatically updated without permission.
Post by: Juh-Leek@hotmail.com on August 02, 2014, 09:27:32 PM
JuliquE,
if you want help, please start your own thread.

A senseless act, if ever there was one; only logical for one suffering the same issue, as is here listed, to contribute by adding perspective, as from his/her own unique experience with said issue.

A bit confused as to why some of you are replying to this thread; if you don't feel like myself or someone else is conforming to what you expect of anyone seeking help, then, after trying once already, just ignore the thread. Looks silly for you to be getting into a back and forth exchange on the ethics of posting; it's not your thread and you're not being forced to participate in it. You've said your piece and tried to help, where you could -- move on.
Title: Re: Avast internet security automatically updated without permission.
Post by: CraigB on August 02, 2014, 09:28:26 PM
 hallucinogenix@ have you performed a clean install of avast without Zonealarm ??? there has been many issues between ZA and avast and it wouldn't surprise me is ZA is somehow corrupting the avast installs again :-\
Title: Re: Avast internet security automatically updated without permission.
Post by: ncarboni@prodigitalsoftware.com on August 02, 2014, 09:32:52 PM
I'm not in any way closed off...
I'd appreciate any help you can give us.
I have given you several suggestions already:  One of them, which you have ignored, is to start a new thread.  This thread is about an automatic unprompted update, and you're not the only one here talking about that.

Don't be surprised when you're asked for more specifics.  You simply haven't specified all of what you've done (did you run Avastclear?  What else?), only that you've installed the latest version and you're prevented from loading web pages.  You haven't even described what features you've installed with the installer.

My first suggestion, if you do choose to be open to trying to make it work, will be in your new thread.  I'm sure others will have suggestions as well.  Mine might involve asking you to disable all the "tools" in the center column of the Avast installer so that only the three shields are on the job, and see how that affects things.

-Noel
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 02, 2014, 09:39:40 PM
@ craigB

Thank you, at last the first genuine helpful response from somebody instead of skirting round the subject.

I haven't tried that yet, and will give it a try.

@eddy

Polite request :-
Please don't respond to any of my posts - Thank you
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 02, 2014, 09:58:15 PM
Eddy, this is not about saline drops from the lacrimal gland - that is extraneous and superfluous. This is objective - v2008 performs better and is less "intrusive". I understand that programs from developers will always update - but I usually wait until better (stable, less buggy, better performing etc.) versions come out. That's why I have also not updated malwarebytes and comodo.

I am thinking about running combofix to delete obsolete avast entries, and also advance systemcare to delete registry entries. I always uninstall avast with revo uninstaller and the avast uninstall utilities. It is a clean install. As I said the Avast service component emhwid started and now all installations of Avast are updated furtively, with no recourse. Why is this happening?
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 03, 2014, 03:36:26 AM
This is the worst version I've ever used (v9.0.2021) - the AvastUi has actually frozen in the taskbar, when I right-clicked it. This has never happened in any version of Avast I've ever used (v4-9v). It is very buggy, and slows my computer right down. I need v9.0.2008 back, and for it to stay that way.
Title: Re: Avast internet security automatically updated without permission.
Post by: CraigB on August 03, 2014, 08:51:49 AM
I am thinking about running combofix to delete obsolete avast entries, and also advance systemcare to delete registry entries. I always uninstall avast with revo uninstaller and the avast uninstall utilities. It is a clean install. As I said the Avast service component emhwid started and now all installations of Avast are updated furtively, with no recourse. Why is this happening?
Running combofix without guidance from a trained malware technician could be detrimental to your system.

Running Advanced System Care can also be detrimental to your system ( Iobit is also untrustworthy company ) at it doesn't play well with avast either.

Revo uninstaller should not be used to remove security software, it also has a habit of removing shared dll's.

If you have used these programs previously then that could be the root cause of your issues now :-\
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 04, 2014, 09:40:34 AM
I've uninstalled Avast Internet Security, and installed the free antivirus version 9.0.2008 to test if another version of Avast would force the program version update without permission, when updates are set to manual or ask - it still updated automatically behind the scene without permission to 9.0.2021. Also, I've also tried to insert the license emailed to me, and I've received the message "  is not a valid license key". So it is only good for 30 days, not a year. What is going on with Avast development? These two versions that I've tried, update without permission.

On a side note the forum was down for a while today - and I went to wikipedia to look for the history of Avast and found out that the wiki page has an issue with a major contributer having a close connection with the subject - the entry is not written well, but if it is true that Avast developed the software with so few employees, and yet have so many millions of users, I give credit to them.

That being said, I have been a user for basically 10 years, since version 4.5, and have never had a problem like this occur. Should I try something else like Qihoo? Although 360 Security has had an issue with one of their versions, and they are going to supposedly drop Internet Security, and go with just Total Security, their detection rate has now surpassed Avast. Also they are also rumored to "spy" on users, and glean personal information. But Majorgeeks gives them a 5 rating out of 40 votes. And in Wilders Security forum most of the posters support them.

I would really like to keep Avast, but this unsolicited, unpermitted, automatic updating of the program is too much - from the version that worked so well, and sublimely v2008, to the version that doesn't work for me, v2021.

Please, any help on the covert, unwanted program update, and now also why the emailed free antivirus key "is not a valid license key!"

Thanks.
Title: Re: Avast internet security automatically updated without permission.
Post by: evalpro2@gmail.com on August 04, 2014, 10:36:46 AM
You can try what I suggested to another user with the same problem.  It didn't work for him, but it might for you...it can't hurt to try.  http://rejzor.wordpress.com/avast-cleanup-tool/ (http://rejzor.wordpress.com/avast-cleanup-tool/) -- you do the regular Avast Uninstall in Safe Mode but this is a special tool to get rid of remnants since you want to go back to an older version.  Reboot.  This may be causing the problem.  Give it a try, clean you machine and report back.  Thank you.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 04, 2014, 10:38:36 AM
Thanks, I'll give it a try. I has used it before , a year or two ago - but forgot about it.
Title: Re: Avast internet security automatically updated without permission.
Post by: evalpro2@gmail.com on August 04, 2014, 10:40:54 AM
We will await your reply.  Thank you.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 04, 2014, 11:30:09 AM
That uninstall tool didn't work - it crashed. I used the Avast clear uninstall tool from Avast. I decided to install a previous version of Avast - even though the download dialogue strongly recommended against it - and gave the recommended option to download the latest version. I am now using a version I had loved from the past, and forgot how good it was.
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 04, 2014, 11:42:30 AM
@ Jacemace

Is the updater not updating you to the lastest version anymore... have you tried updating the virus definitions without issues ?
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 04, 2014, 11:51:07 AM
Yes, virus definitions are updated, and this version has stayed and is very light - not buggy and does not slow the computer performance.
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 04, 2014, 12:01:18 PM
is that the version 2014.9.0.2008 that we had the same problem of updating automatically without our consent ?

... if so, i wonder if the latest update on server of Virus Definitions has removed the forced update in some way.

Please let me know if you get forced update over the next few days again ! - If not i will join you and revert back unless somebody can resolve the issue with the updated webshield on the lastest version.

Thanks
Title: Re: Avast internet security automatically updated without permission.
Post by: MartinZ on August 04, 2014, 05:18:53 PM
Hi all,

yes the version 2006,2007 and 2008 were forced to the latest version 2021. These versions are obsolete with minor share and for us it's difficult to keep them up to date via additional updates. Version 2021 is public for few weeks and so far running well for most of the users. If you still feel that version 2021 is not the right for you then please install the previous version 2018.

Martin
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 04, 2014, 08:54:28 PM
@ MartinZ

Hi Martin

So to conclude, the Avast philosophy is:- rather than give customers the option to update to the lastest version, you would prefer to leave them with a totally unprotected system with a product that doesn't work on their particular system by forcing them to use it.

Forgive me for being rather naive but doesn't that go against everything that a security company like yours is established - or maybe the company has outgrown the customers considerations and you couldn't care less.

Again forgive for being naive but wouldn't it have been better to just stop supplying automated updated virus definitions to that particular older version and maybe inform the customer of the situation of your intention of this, giving them the option to make a considered decision.





Title: Re: Avast internet security automatically updated without permission.
Post by: bob3160 on August 04, 2014, 10:00:33 PM
I believe that MartinZ gave a viable explanation and highly doubt that it needs your interpretation.
I personally have no problems understanding his statement and certainly don't need it paraphrased.  :o
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 04, 2014, 10:15:59 PM
Well 'I' think you're wrong and that's my opinion, and don't care what 'you' have to say !
'I' personally have no problems understanding his comments either and simply gave my opinion of them, i guess the truth is hard to swallow for blinkered people !
But 'I' would prefer to hear his response NOT yours ! >:(
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 04, 2014, 10:40:40 PM
To MartinZ - thanks for the explanation, I finally know why this occurred. To hallucinogenix - I've abandoned v9 altogether, but now the Avast version I'm using has the Microsoft Action Center problem from this post https://forum.avast.com/index.php?topic=123091.0 - hopefully the posted solutions in the forum posts will work.

But now that I know what occurred; that v9.0.2006 to v9.02008 were abandoned and forced to update, I may try v9.0.2018; but as I said v9.0.2008 worked so well, and I am wary of trying v9.02018.

On a side note - now all my anti-malware programs are previous versions; with Comodo and Malwarebytes being previous versions also.
Title: Re: Avast internet security automatically updated without permission.
Post by: mario.looijkens@telfort.nl on August 04, 2014, 10:54:36 PM
I confirm I have the same issue as reported by jacemace, hallucinogenix, Hectic4409, Ragesh and
JuliquE.

Also on my system Avast versions after 2014.9.0.2008 are not working. These versions all result in the "You are unprotected" issue, e.g. Avast non-functional. Based on other posts in this forum (search for "unprotected") it's clear that many people are affected by this issue.

My system, Windows XP SP3, might be atypical, from Avast point of view, that is, not covered by their regression tests. At least I assume Avast is doing regression testing before releasing a new version of their software.

What's atypical in my case is that I did not install avast on the Windows system drive (drive C:) but on a different partition (drive D:). Furthermore my drive C: and my drive D: are using different filesystems, NTFS and FAT32 respectively.

I'm really curious if the systems of jacemace, hallucinogenix, Hectic4409, Ragesh and JuliquE also have such an "atypical" setup.

If so, then maybe Avast versions after 2014.9.0.2008 have problems with "mixed" filesystems.

An Avast user reported an issue with mixed filesystems in March 15, 2014. See:
https://forum.avast.com/index.php?topic=147618.msg1072006#msg1072006

To jacemace, hallucinogenix, Hectic4409, Ragesh and JuliquE:
- Did you install Avast on a different partition then the Windows system drive (C:)?
- Do you have different filesystems on the C drive and the partition where Avast is installed?
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 04, 2014, 10:59:44 PM
@ jacemace

Thanks very much for the update - if you end up giving v2018 a try, please let me know how you get on as i think you may run into similar problems as i think the webshield is not compatible for us on any version after v2008.

I tried everything to get v2021 to work but gave up and i've gone back to v2008 and blocked the updater with my firewall as it still tried to update to the latest version at my end.

At least i have a webshield for now and better than nothing, but not sure if Windows will hassle me to say my definitions are out of date further down the line.

I also found v2021 to be very buggy and crashed when turning the webshield on or off which only a restart resolved and also using the uninstaller locked up half way through and left files on my computer that avastclear wouldn't remove - Great !

Thanks again though :)

Addition:-

@ marlo
Sorry to hear your having problems too, but can confirm we seem to have completely different systems as i'm Windows 7 SP1 and installed on drive C: with no partitions !

You could try my workaround above to get you by for now as the Avast Team have deserted us and will just tell you to do a clean install using avastclear etc.

Cheers
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 05, 2014, 12:02:44 AM
To hallucinogenix: you do not have to have out-dated definitions. You can install the definition updates daily from the Avast latest database page here: http://www.avast.com/en-ca/download-update. Your VPS updates are for the 2014 version. The name of the file is vpsupd.exe. The download will usually be around (just under) 50mb. After it is installed I would then delete this file; because when you download it the next day, and so on, it will have the same file name, and Windows will ask to over-write it, although download managers may just add an extension such as vpsupd_2.exe.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 05, 2014, 12:16:18 AM
To Marlo: My system is windows 8; and a hard drive with no partition, just a c: drive.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 05, 2014, 12:18:46 AM
Just got a new warning: " To finish the clean up process, we recommend running boot-time scan, i.e. restarting the computer and letting avast! scan all your data before Windows starts. Do you want to schedule the boot-time scan and restart the computer now?" I hope this goes away with a reboot, and doesn't keep popping up. I didn't even do a scan in the first place.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 05, 2014, 12:21:26 AM
To hallucinogenix: I don't think I will try v2018; but if I do, i will post the results.
Title: Re: Avast internet security automatically updated without permission.
Post by: Juh-Leek@hotmail.com on August 05, 2014, 12:36:40 AM
To jacemace, hallucinogenix, Hectic4409, Ragesh and JuliquE:
- Did you install Avast on a different partition then the Windows system drive (C:)?
- Do you have different filesystems on the C drive and the partition where Avast is installed?

No, to both your questions, mate. Sorry to hear of your troubles; you're not alone, as you can see.


Hi all,

yes the version 2006,2007 and 2008 were forced to the latest version 2021. These versions are obsolete with minor share and for us it's difficult to keep them up to date via additional updates. Version 2021 is public for few weeks and so far running well for most of the users. If you still feel that version 2021 is not the right for you then please install the previous version 2018.

Martin

'Preciate the explanation of what happened, if somewhat belated; would have saved a lot of time/hassle, had we known that any efforts to "fix" things would be futile, and you'd think it standard for something like this to be communicated, prior to any action taken (as hallucinogenix pointed out, it could even lead to some systems being unprotected, for a duration). Anyway.. this is why I didn't make my own thread; at first, you notice a similar subject as to what you might want to post (just as you're always asked to search, before posting, on a "help" forum).. so, you see if there's anything in there to help you. The matter, here, was still unresolved, when I first posted.. so, I thought it helpful to include my own experiences with the same issue, providing a bit of perspective on the matter, in so doing. If it's discovered that, whilst exhibiting similar symptoms, the cause(s) for this problem is down to a variety of things, unique to each of our own setups, then I don't think anyone would be against making their own thread; for the regulars here to generically paste a reply instructing the individuals engaged in a discussion on the matter to post their own threads is just silly. When it makes sense to do so, there would be no objections; now that Martin has posted, it should be clear that making individual threads, straight away, in which we dissect our computer's components and retrace our actions, only to further fiddle with settings and chronicling it all, along the way, would have been WAY premature, and would have only been more of a waste (again.. this is why it should be communicated, ahead of time).

Right, well.. I don't think it's a matter of v2021 not being "right" for us; as I've mentioned earlier in the thread: we'd all like to be using the latest stuff, all things equal -- it's a matter of whether or not it's working, and your wording suggests we've a choice, when the whole reason we're posting here is because we've encountered problems. This alludes to my next point.

Missing from your post is any acknowledgement of, either, potential/common causes for the issues listed here as catalysts for us reverting to older versions of Avast, in the first place, and Avast's intentions to maybe address them (or not) in future versions (i.e. PC freezing with versions later than 2008, webshield issues, etc.), or an admission of your ignorance on the subject, altogether (hard to believe the latter is true, with seemingly so many opting to take a chance using older versions, which is always risky, given the potential for newer malware to exploit it).

At any rate, I reckon that, were there to be a fix coming, you'd have mentioned it.. so, I'll just assume that there isn't -- not sure WHAT we're supposed to do with v2018, when it was repeatedly reported that any versions past v2008 were causing issues (read: we're not just rebels, that simply MUST use an older version, just for the sake of it); alas, I've already had to make the switch to AVG.. but, to be fair, it's growing on me -- my computer starts 12% faster, now, as it reported to me (noticed as much, too). Shame, though, after what must be a decade or so, give or take, using Avast.

D'ah well. Thanks, again.
Title: Re: Avast internet security automatically updated without permission.
Post by: ncarboni@prodigitalsoftware.com on August 05, 2014, 03:27:45 AM
Courtesy Martin (thanks) we know that the forced upgrade behavior is on purpose, as I suspected all along.  It makes sense.  Now, here we have a number of folks who have said that the latest version isn't working for them, and that holding back and running an old version is no longer viable. 

Fair enough.

There is NOTHING that says all of you have the same problems running the latest software on your systems.

Some folks - I dare say a majority - DO manage to get the latest Avast release to work on their systems.  Much as you might not like to hear it, the product is not broken in general; somehow you have specific problems with it.  Don't get me wrong, they may be Avast's bugs, which manifest in your specific cases because of something that's special about your systems.  Or they may be problems with something in your systems.  We don't know yet.

What we CAN say is that you're simply not likely to get as much traction with Avast engineering and make progress getting through those specific problems by piling on in a group thread whose subject is something unrelated to the specific problems you're having running the latest versions.  The plot just becomes too diluted with multiple conversations occurring at once.

I can only offer my advice - again - that you each start your own thread (at least one already has, I saw that), where you describe EXACTLY what you've done and what goes wrong after you do a clean install of the very latest version.  There you can hold the focus on the things that are likely to take you to the successful use of the latest release of Avast.

-Noel
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 05, 2014, 12:54:09 PM
@ jacemace

Hi

Regarding the Manual Downloading of definitions, that's great advice and very much appreciated - YOU STAR !

The only query i have is obviously i'm running v2008 but you suggest downloading 2014 definitions, can you confirm that is correct and they work ok as i'm a little concerned about compatibility, as you say this is around 40mb.

I'm guessing by the size of the download (132mb) that the 2008 definitions download has the crappy 2021 installer included so don't want to go anywhere near that as it will probably ruin my system again.

Look forward to hearing back from you...

Thanks

Title: Re: Avast internet security automatically updated without permission.
Post by: Juh-Leek@hotmail.com on August 05, 2014, 01:32:03 PM
Some folks - I dare say a majority - DO manage to get the latest Avast release to work on their systems.  Much as you might not like to hear it, the product is not broken in general; somehow you have specific problems with it.

No need for hyperbole; no one would be so silly as to think that the MAJORITY of systems can't run the latest Avast. I suggested that there must be a considerable contingent of us, when so many in this thread, alone, seemed to have specifically been running the same older version (2008).

You state the benefits of individual threads, as though anyone here has ever disagreed with it's being an effective approach; I simply feel that there's a time and place for that. Read the thread title: we were trying to figure out what was forcing us to update, and thereby taking away our work-around; should a solution to this forced update not be found, then, of course, we would have two choices: make our own thread, in an effort to figure out what was causing us to have to use the older version, in the first place, or move on from Avast, altogether -- going to this step, straight away, however, is premature. We had a discussion, mostly convoluted with people imploring us to make separate threads, and, at the end of the day, it was clear that, had we obliged, we'd have wasted our time, in a vain effort to solve the issue, as taken from the subject/OP.

You can frame this however you like (as a pile-on, or what have you); for me, it seemed clear that we just wanted to share our experiences, first, before digging deeper, if need be. Things took a turn, when a few of the regulars, here, took something of a condescending tone with us, because we weren't following "protocol." There might have been some resentment in our posts, but, remember: the people posting here are frustrated. You claim to be wanting to point us in the right direction, and, honestly, it's appreciated.. however, if, once you've lent your advice, it's not heeded, there's no need for you or others to repeatedly pop-up, in here, with the same narrative, as before. Maybe we're venting, a bit -- clearly the thread served it's purpose, as evidenced by Martin's post. Who are you to tell us (constantly), "you're succeeding wrong?"

Anyway.. I won't be back. Sincerely appreciate everyone of whom had only good intentions, even if I disagree with how some chose to go about it.

Cheers.
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 05, 2014, 02:56:37 PM
@ JuliquE

Ouch  ::) - couldn't agree more with what you have to say though, this subject appears to have turned into a thread about how our forum etiquette isn't up to the more regular users liking and instead of focusing on what they can do to help us with potential solutions they are basically skirting around or avoiding giving any advice whatsoever, cause they don't have a clue what is wrong, or know that the re-written webshield is to blame but the investment in it is to far gone for them to do or change anything about it.

I would love to hear your opinions of AVG even though you say you won't be back - I'm reluctant to swap as i've been a user of avast for about 8 years, but am being forced to find an alternative.

Title: Re: Avast internet security automatically updated without permission.
Post by: bob3160 on August 05, 2014, 03:43:56 PM
@ JuliquE

Ouch <$1alt="" title="" onresizestart="return false;" id="smiley__$2" style="padding: 0 3px 0 3px;" /> - couldn't agree more with what you have to say though, this subject appears to have turned into a thread about how our forum etiquette isn't up to the more regular users liking and instead of focusing on what they can do to help us with potential solutions they are basically skirting around or avoiding giving any advice whatsoever, cause they don't have a clue what is wrong, or know that the re-written webshield is to blame but the investment in it is to far gone for them to do or change anything about it.

I would love to hear your opinions of AVG even though you say you won't be back - I'm reluctant to swap as i've been a user of avast for about 8 years, but am being forced to find an alternative.
If you want to discuss AVG, may I suggest you do it on their support forum. It's also the place to get help if you have a problem with their program.
http://forums.avg.com/us-en/avg-forums?sec=theme&act=show&id=288 (http://forums.avg.com/us-en/avg-forums?sec=theme&act=show&id=288)
Considering that avast! has almost 220 Million users, I consider 3 or 4 reporting a problem with a part of the program anything but a problem with the program but, a conflict that needs to be solved for the few users that appear to have this problem.

Title: Re: Avast internet security automatically updated without permission.
Post by: essexboy on August 05, 2014, 03:49:29 PM
Don't expect much help on the AVG forum

Quote
Please see top of this webpage. You may not have noticed but this forum has now been virtually closed down to become 'read only'. Perhaps you may wish to now post @ 'AVG Community' http://www.avg.com/support (Scroll Down). [Search & Post in 'Windows Products']
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 05, 2014, 04:04:20 PM
@ bob3160

...and may i suggest you mind your own business, unless you have a solution to our ongoing issues  >:(

Or are you just trying to compound JuliquE observations - Please try to keep on topic !

Thanks very much
Title: Re: Avast internet security automatically updated without permission.
Post by: bob3160 on August 05, 2014, 04:31:49 PM
@ bob3160

...and may i suggest you mind your own business, unless you have a solution to our ongoing issues <$1alt="" title="" onresizestart="return false;" id="smiley__$2" style="padding: 0 3px 0 3px;" />

Or are you just trying to compound JuliquE observations - Please try to keep on topic !

Thanks very much
Since there isn't any substantive information posted, there isn't any way to solve your 'problem'.
This also isn't a private chat. Let's try to solve the problem instead of getting every ones dander up.
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 05, 2014, 04:49:22 PM
@ bob3160

I totally agree and apologise for being slightly acerbic but i only respond in kind, i'm just getting very frustrated with the lack of any genuine help.

I have been asked to make my own thread which i have done with all the details requested and now i've been asked to make a ticket, all of us are basically being given the run around, and feel if you don't have anything positive to add to our issues then please keep quiet.

All we want is suggestions to help us resolve this not advice to make another thread, create a ticket etc etc.

At the moment the users who are having this issue are creating a workaround to get us by, can you contribute towards this ?

Thank you

Title: Re: Avast internet security automatically updated without permission.
Post by: bob3160 on August 05, 2014, 05:46:30 PM
You where asked to create a ticket because that goes directly to Avast and answers will then come from Avast.
On the forum you may or may not get a reply from Avast.
I can't contribute since I don't have or have ever had the problem you're describing.
I also run Windows 8.1 with the update and don't have your problem.
Title: Re: Avast internet security automatically updated without permission.
Post by: Eddy on August 05, 2014, 06:08:22 PM
And there he goes again:
(http://www.animateit.net/data/media/june2010/horse10.gif)
Title: Re: Avast internet security automatically updated without permission.
Post by: Juh-Leek@hotmail.com on August 05, 2014, 07:31:41 PM
I would love to hear your opinions of AVG even though you say you won't be back - I'm reluctant to swap as i've been a user of avast for about 8 years, but am being forced to find an alternative.

I guess I was always going to have a gander at any possible replies, just in case there was anything worth coming back to.

AVG, for me, has always been sitting in the reserve; I mentioned, earlier in the thread, that for about a decade, now, give or take, I've been using Avast. Were it possible for me to use Avast, sans hassle, I must say I would do.. however, AVG enjoys a great reputation (preferred by many, as well).

Interface seems easy to use; they have an up-sell portion of it, that you can hide, with a single click. Seems to automatically employ some basic level PC optimization, which has seen my start-up time 12% faster (reports this to you, just the once). It's free version doesn't have a shield for downloads, like that for Avast, but, it was seldom noticed, to be fair (I could maybe count on my hands how many precautionary messages I've received for any downloads, over the years). Otherwise, it offers a fairly comprehensive Webshield.

Just a couple days in, but, so far, so good. If/when I get a new system, I'll likely return to Avast (worth noting that this problem persisted, even after a fresh reformatting).. but, until then, I really couldn't be arsed to get to the bottom of what's causing the issue (may be naive, on my part.. but, I suppose I am so entitled).
Title: Re: Avast internet security automatically updated without permission.
Post by: CraigB on August 05, 2014, 07:36:33 PM
As already mentioned earlier please move your discussions about AVG to PM or email, this is the avast forum... not AVG ::)
Title: Re: Avast internet security automatically updated without permission.
Post by: Vlk on August 05, 2014, 08:06:41 PM
Hi guys,

The older builds of Avast 2014 are not supported anymore as the new VPS requires the latest versions (R3 or R4 builds) which means that any attempt to update the virus definitions from those old builds will automatically force update of the program as well.

Sorry if this is disappointing but we really can't support the myriad of historical builds.
If you have any issues with the latest build, let's focus on fixing those.

Thanks
Vlk
Title: Re: Avast internet security automatically updated without permission.
Post by: creeper2k@hotmail.com on August 06, 2014, 04:45:25 AM
...
If you have any issues with the latest build, let's focus on fixing those.

Thanks
Vlk

Well that's going to be a little hard to do if users are forced to uninstall Avast and install another working antivirus. In my case, that's what I had to do because after the 2014.9.0.2021 update, my computer loses internet connection and freezes after about 20 minutes, forcing me to reset only for it to happen again. I had the same problem with the December 2013 and January 2014 updates but I was able to rollback to a November 2013 version which I used until I was forced to update to 2014.9.0.2008 -- which surprisingly was stable on my system. But with this current forced update, my only solution was to uninstall Avast and install a different antivirus.

P.S. I turned off the Web Shield and that didn't solve the problem. I completely uninstalled Avast, using the uninstaller, and then re-installed it. I did it twice and that didn't help, either.

=========
OS: Windows 7 (64-bit) Home Premium


Title: Re: Avast internet security automatically updated without permission.
Post by: Lisandro on August 06, 2014, 05:02:44 AM
Well that's going to be a little hard to do if users are forced to uninstall Avast and install another working antivirus.
Forced?

In my case, that's what I had to do because after the 2014.9.0.2021 update, my computer loses internet connection and freezes after about 20 minutes, forcing me to reset only for it to happen again. I had the same problem with the December 2013 and January 2014 updates but I was able to rollback to a November 2013 version which I used until I was forced to update to 2014.9.0.2008 -- which surprisingly was stable on my system. But with this current forced update, my only solution was to uninstall Avast and install a different antivirus.
If you make a clean installation (from scratch and using the avast! tool to uninistall) of the latest version (and have no incompatibility software), I see not a reason for avast! not work smoothly.
Title: Re: Avast internet security automatically updated without permission.
Post by: jacemace@yopmail.com on August 06, 2014, 07:25:41 AM
To hallucinogenix: I think Vlk answered your question - it looks like that if you use the offline vps definitions update from Avast, that your program version will update - I didn't know that; but for all intents and purposes, I would actually give it a try - now don't hold that against me - it's not a recommendation, it's just something I would do, and I tend to try everything and anything to get something to work - so personally, that is what I would do, try the offline update, and see if just the vps definitions update; and hopefully the program version doesn't update. If it does, have a copy of version 9.0.2008 ready, and reinstall that version - and continue to block the program update with your firewall, and unfortunately you will also have the outdated definitions. That being said, as I posted in my original post I suspect the culprit, which I am guessing is sent over the Avast servers, is a service called emhwid from Avast. My program ProcessHacker noticed it and notified me of it in an info pop-up bubble from the taskbar. The thing is, I think the Avast servers send it, it updates the program version, and then it is deleted by the servers I guess. Which seams kind of sneaky. I have searched for emhwid on my computer, and it is not there. Maybe you could block the service emhwid with your firewall, or a HIPS. And the vps definitions could update, but not the program version - although this seems difficult, and probably technically not possible. PS, I think emhwid means emergency hardware identification - or something to the effect, that Avast created to update program versions they consider obsolete and abandoned.
Title: Re: Avast internet security automatically updated without permission.
Post by: Juh-Leek@hotmail.com on August 06, 2014, 08:43:09 AM
As already mentioned earlier please move your discussions about AVG to PM or email, this is the avast forum... not AVG ::)
Surely, Avast wouldn't begrudge a couple disgruntled users, of whom are reluctantly contemplating a switch to another anti-virus software, with hopes of returning, in future, for discussing possible alternatives. Were we to have been plastering this rhetoric all over the boards, then you would have a case. Our last couple posts, after trying as much as our nerves would allow us to fix Avast, is hardly something for you to, AGAIN, return to this thread. Why are you here, mate -- seriously?!

Having happily used their services for a decade or so, give or take, I'd like to think that they would be grateful that, all things considered, I leave them relatively pleased with their work, and with an eye on returning.

I'm not too concerned about some random forum spammer, to be honest.
Title: Re: Avast internet security automatically updated without permission.
Post by: CraigB on August 06, 2014, 08:51:11 AM
As already mentioned earlier please move your discussions about AVG to PM or email, this is the avast forum... not AVG ::)
Surely, Avast wouldn't begrudge a couple disgruntled users, of whom are reluctantly contemplating a switch to another anti-virus software, with hopes of returning, in future, for discussing possible alternatives.

Having happily used their services for a decade or so, give or take, I'd like to think that they would be grateful that, all things considered, I leave them relatively pleased with their work, and with an eye on returning.

I'm not too concerned about some random forum spammer, to be honest.
I'm sure avast wouldn't begrudge you for having some issues but this is still the avast forum and good forum ethics suggests that discussions about direct competition software should not be discussed on the forum, this is what the pm function can be used for.

Thankyou
Title: Re: Avast internet security automatically updated without permission.
Post by: jobooth5@ntlworld.com on August 06, 2014, 08:54:01 AM
@ juliquE

I have sent you a pm, just in case you miss it :)

@ jacemace

I will message you later with an update :)
Title: Re: Avast internet security automatically updated without permission.
Post by: Juh-Leek@hotmail.com on August 06, 2014, 08:59:06 AM
As already mentioned earlier please move your discussions about AVG to PM or email, this is the avast forum... not AVG ::)
Surely, Avast wouldn't begrudge a couple disgruntled users, of whom are reluctantly contemplating a switch to another anti-virus software, with hopes of returning, in future, for discussing possible alternatives.

Having happily used their services for a decade or so, give or take, I'd like to think that they would be grateful that, all things considered, I leave them relatively pleased with their work, and with an eye on returning.

I'm not too concerned about some random forum spammer, to be honest.
I'm sure avast wouldn't begrudge you for having some issues but this is still the avast forum and good forum ethics suggests that discussions about direct competition software should not be discussed on the forum, this is what the pm function can be used for.

Thankyou
You're being ridiculous; the conversation isn't heating up, or anything -- quite the contrary, as it's dying down, following a couple direct mentions that I was about done here. By immaturely responding, after my every post NOT directed at you, you're only drawing things out further (unnecessarily, I might add).

Thank you.
Title: Re: Avast internet security automatically updated without permission.
Post by: CraigB on August 06, 2014, 09:07:07 AM
I have to disagree with you there sorry, by not listening to the suggestions and advice given it is your own immature responses that are drawing this topic out further "unnecessarily" as if you had of adhered to my first suggestion ( or Bob's ) of moving your off topic discussions to the pm function then none of these recent pointless posts would be here would they ::) 
Title: Re: Avast internet security automatically updated without permission.
Post by: Juh-Leek@hotmail.com on August 06, 2014, 09:15:04 AM
...
If you have any issues with the latest build, let's focus on fixing those.

Thanks
Vlk

Well that's going to be a little hard to do if users are forced to uninstall Avast and install another working antivirus. In my case, that's what I had to do because after the 2014.9.0.2021 update, my computer loses internet connection and freezes after about 20 minutes, forcing me to reset only for it to happen again. I had the same problem with the December 2013 and January 2014 updates but I was able to rollback to a November 2013 version which I used until I was forced to update to 2014.9.0.2008 -- which surprisingly was stable on my system. But with this current forced update, my only solution was to uninstall Avast and install a different antivirus.

P.S. I turned off the Web Shield and that didn't solve the problem. I completely uninstalled Avast, using the uninstaller, and then re-installed it. I did it twice and that didn't help, either.

=========
OS: Windows 7 (64-bit) Home Premium




This has been, near enough, my EXACT experience, as noted earlier in the thread. Upon first encountering it, I swore it was just about time for me to reformat my computer, and had done.. all to no avail; the problem persisted, just the same.


Well that's going to be a little hard to do if users are forced to uninstall Avast and install another working antivirus.
Forced?

In my case, that's what I had to do because after the 2014.9.0.2021 update, my computer loses internet connection and freezes after about 20 minutes, forcing me to reset only for it to happen again. I had the same problem with the December 2013 and January 2014 updates but I was able to rollback to a November 2013 version which I used until I was forced to update to 2014.9.0.2008 -- which surprisingly was stable on my system. But with this current forced update, my only solution was to uninstall Avast and install a different antivirus.
If you make a clean installation (from scratch and using the avast! tool to uninistall) of the latest version (and have no incompatibility software), I see not a reason for avast! not work smoothly.

hahhahaaha You must be new, here. LAUL Oh, man.


@ juliquE

I have sent you a pm, just in case you miss it :)

@ jacemace

I will message you later with an update :)

Way ahead of you, mate; already replied.

I have to disagree with you there sorry, by not listening to the suggestions and advice given it is your own immature responses that are drawing this topic out further "unnecessarily" as if you had of adhered to my first suggestion ( or Bob's ) of moving your off topic discussions to the pm function then none of these recent pointless posts would be here would they ::) 

Agree to disagree, then.

Like I said: had we got into a tedious breakdown of our systems, in an individual thread, it would have only invoked a more vitriolic response.. as, in the end, Martin has explained it was a forced update, because they can no longer support those versions -- that's it; that's what we wanted to know: why we weren't able to use the older version, any more, killing our work-around (via forced updates).

Any individual threads on that problem would have been in vain.. so, I'm glad I, personally, never bothered making a separate thread and racking my brain over this.

Thank you.
Title: Re: Avast internet security automatically updated without permission.
Post by: frankthegeezer@yahoo.com on October 12, 2014, 07:43:07 PM
Hi guys,
try disabling the streaming updates option, it seems to be this that overides preferred update options for program update. The setting is under settings -> cloud services.


on another note please Avast get rid of the damn capture verification thing unless you are going to use legible letters, took me three attempts to just log in! As for how many attempts to post this message, I won't comment.
Title: Re: Avast internet security automatically updated without permission.
Post by: bob3160 on October 12, 2014, 09:18:33 PM
Hi guys,
try disabling the streaming updates option, it seems to be this that overides preferred update options for program update. The setting is under settings -> cloud services.


on another note please Avast get rid of the damn capture verification thing unless you are going to use legible letters, took me three attempts to just log in! As for how many attempts to post this message, I won't comment.
You so want to turn off the part that protects you against the latest discovered infections ???
The captchas are there as a Spam deterrent for your first three posts.
Title: Re: Avast internet security automatically updated without permission.
Post by: Staticguy on October 13, 2014, 02:59:22 AM
Hi guys,

The older builds of Avast 2014 are not supported anymore as the new VPS requires the latest versions (R3 or R4 builds) which means that any attempt to update the virus definitions from those old builds will automatically force update of the program as well.

Sorry if this is disappointing but we really can't support the myriad of historical builds.
If you have any issues with the latest build, let's focus on fixing those.

Thanks
Vlk


@Vlk: https://forum.avast.com/index.php?topic=156683.0