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Consumer Products => Avast Cleanup => Topic started by: REDACTED on August 07, 2014, 06:26:22 AM

Title: Grimefighter - new user - very upset!
Post by: REDACTED on August 07, 2014, 06:26:22 AM
Grimefighter said it found things, so on a whim I registered.  Windows 7.1

Now it is threatening to uninstall five programs !!! It's not at all clear whether it intends to uninstall on reboot, or whether I will get a chance to review the changes. I have uninstalled Grimefighter temporarily.  Fastest time from install to uninstall ever

I love Avast! and thought I was supporting a company that has done wonderful things for me by purchasing this additional feature, but this is just absolutely unacceptable. It is completely unclear whether this will uninstall software on reboot, or give a new scan on reboot, or give me a chance to review or what!
Title: Re: Grimefighter - new user - very upset!
Post by: Davidek on August 07, 2014, 01:10:28 PM
Hi betsys,

GrimeFighter has an advanced console at the end of cleaning run, which happens when you boot into GrimeFighter.  The advanced console lets you choose what you want GrimeFighter to actually clean, completely customizable according to your needs.

Even if it removes something you realize you did not want it to, you can always revert back to the previous condition when rebooting into GrimeFighter the next time

Hope this helps.
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on August 08, 2014, 10:47:15 PM
This advice doesn't help and when opting to "un-do" all Grimefighter changes, it DOES NOT revert the computer back to the condition before GrimeFighter ran.
Run Grimefighter at your own risk -- you will regret it.
... and Avast will try to charge you $199 one incident technical assistance charge, just to un-do what Grimefighter has broken.

https://feedback.avast.com/responses/grime-fighter-doesnt-work-it-made-my-computer-not-reboot-i-would-like-to-know-how-to-take-advantage-of-your-money-back-guarantee-please-fix-this-garbage (https://feedback.avast.com/responses/grime-fighter-doesnt-work-it-made-my-computer-not-reboot-i-would-like-to-know-how-to-take-advantage-of-your-money-back-guarantee-please-fix-this-garbage)

Avast Internet Security = great!
Avast Grimefighter = awful!
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on August 09, 2014, 12:14:22 AM
Glad I saw this topic, has persuaded me not to get it. I just had it come up saying it wanted to remove among other things what it classed as "unnecessary apps" of which it said there were 4 of them, and the only things I can think that it would consider apps are things I use on a daily basis.

If it wants to clean up things, it should at least say what it wants to clean up at the start - the very fact it didn't say what it wanted to clean up made me very wary of getting it, especially as it then said I had to pay (why would I want to pay for something to happen without knowing what it is and then find out it was actually something I didn't want to happen?)
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on August 09, 2014, 08:35:52 AM
New User.
I too have just bought Grimefighter and it will not run on my computer I rebooted my system using the grimefighter and it cannot run, I have ssd drives I don't know whether this is the problem, the software says my drives are encrypted.
I haven't encrypted them, it might be inbuilt into the drives for protection.
So I went on support tech told them my problem and asked for my monies back, filled in the tech form, they say they received it but my email server says it couldn't be sent.
 They have it says 24x7 phone support on the Avast internet Security interface so I'll try that later. I'll let you all know if I get any joy.
The support number for in the UK is 0203-608-7941 if anyone wants it.
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on August 11, 2014, 03:31:23 AM
You know something is wrong with the product when you install a fresh OS, install avast, and then Grimefighter pops up saying you have Grime on the system.
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on August 11, 2014, 04:19:42 PM
Thank you, but after I uninstalled, I rebooted and Grimefighter still came up. This is very distressing.

It's particularly  annoying since  I do remote boots and my computer was hanging at the grimefighter screen waiting for keyboard input
How can I uninstall this and get my money back?

Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on August 11, 2014, 04:28:34 PM
To follow up to my own post, I got Grimefighter to uninstall by completely uninstalling Avast! Antivirus.

Too bad, I liked and trusted Avast but this incident has shaken my faith. Because
a) Grimefighter took over boot without asking
b) misleading error messages indicated that software would be deleted and
c) Grimefighter retained control over boot *even after that component was uninstalled*

Taking over boot == no second chances. I will be asking for my money back and switching to Kaspersky
Title: Re: Grimefighter - new user - very upset!
Post by: schmidthouse on August 11, 2014, 05:52:02 PM
To follow up to my own post, I got Grimefighter to uninstall by completely uninstalling Avast! Antivirus.

Too bad, I liked and trusted Avast but this incident has shaken my faith. Because
a) Grimefighter took over boot without asking
b) misleading error messages indicated that software would be deleted and
c) Grimefighter retained control over boot *even after that component was uninstalled*

Taking over boot == no second chances. I will be asking for my money back and switching to Kaspersky

I get concerned reading issues with boot-takeover such as yours and can certainly understand your distress.
I think it's reasonable to want control of your property and OS setup.
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on August 15, 2014, 01:52:20 AM
Hi All,
Following the grime fighter again, the phone help just told me to go to avast, I put in submitted a support ticket, where the product isn't compatible with my system i just want my monies back.
It seems quite a few people are having similar problems.
Funny thing is I can log in here and when I submitted my ticket, but now it will not except my log in, so I can't view how it's doing.
What's annoying they know the product isn't working for some people so why don't they refund straight away.
Or just send you an email  telling you that they are refunding.
The money can be refunded as quickly as it's taken.
Good luck, everyone who is having problems, lets hope there is a light at the end of the tunnel.
Sandy
Title: Re: Grimefighter - new user - very upset!
Post by: Davidek on August 25, 2014, 11:19:51 AM
Hello Sandy,

Have you received your money back yet?  If not, please post your ticket number here and I will follow up on it.

Thanks and apologies for this negative experience.
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on June 25, 2015, 01:01:36 PM
When it comes to Grimefighter, count me among the disappointed as well. Not only does it take forever (and still no results!), I discovered in checking my account I bought TWO copies!! You could at least let a customer know they already have a license for it before they buy another one!!! I'M NOT HAPPY, AVAST! I want my money back.

Now.
Title: Re: Grimefighter - new user - very upset!
Post by: Asyn on June 25, 2015, 01:13:13 PM
Submit a ticket: https://support.avast.com/Tickets/Submit
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on June 25, 2015, 01:43:01 PM
Tried that. Couldn't get in.  >:(

Also, reading the PCMag review (http://www.pcmag.com/article2/0%2c2817%2c2457784%2c00.asp) I discovered to my dismay that Grimefighter won't work on Windows 8.x systems. (And of course, my computer runs Win 8.1.) Damn, I wish I'd read that review before I bought Grimefighter the first time!

Now I REALLY want a refund!!!  >:(  >:(
Title: Re: Grimefighter - new user - very upset!
Post by: Asyn on June 25, 2015, 01:44:54 PM
You could try the latest beta: https://forum.avast.com/index.php?topic=172334.0
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on June 26, 2015, 06:57:00 PM
I bought 3 grimefighter licences yesterday and have tried to run it on 3 laptops and it will not run on any of them!

I get the message 'looks like a captive portal' then it says unable to connect'

I checked windows firewall but it is not in the list of programs.

Wish I had never bought it.

Title: Re: Grimefighter - new user - very upset!
Post by: schmidthouse on June 26, 2015, 07:15:28 PM
I bought 3 grimefighter licences yesterday and have tried to run it on 3 laptops and it will not run on any of them!

I get the message 'looks like a captive portal' then it says unable to connect'

I checked windows firewall but it is not in the list of programs.

Wish I had never bought it.

If Grimefighter is not working, You can Submit a ticket: https://support.avast.com/Tickets/Submit (https://support.avast.com/Tickets/Submit)
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on June 29, 2015, 03:51:09 PM
This makes me glad I got my refund. GrimeFighter is giving a lot of trouble to a lot of customers.
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on June 30, 2015, 11:00:11 PM
I too hate Grimefighter, please don't use it just get rid of it. I have a ticket on it  andit has been almost 48 hours of  My first call the guy laughed and said I had to take my almost new computer to a shop to be fixed. Nothing about summiting a ticket. Next call I was told to do a ticket. Still waiting. I only see one thing when I turn my computer on and it is 4 fake doctors that say they have run into an error sedating MY computer oh and a dog laying there then it goes to one cartoon person with a dog and ball. So my computer is not bad because I can get to web pages by clicking on a ball it has, it just want work to remember anything . I want control of my computer not locked up with grimefighter. I thought Avast was he cream of the crop and I was much better off using the free ones. We will see if they really will help me in a few moore hours :'( :-\
Title: Re: Grimefighter - new user - very upset!
Post by: Eddy on June 30, 2015, 11:24:46 PM
furrball,
Quote
Tried that. Couldn't get in.
You don't have to login, you just have to submit a ticket.

hoppersjj,
Quote
I have a ticket on it  andit has been almost 48 hours of  My first call the guy laughed and said I had to take my almost new computer to a shop to be fixed.
That is not avast but a third party support company as has been explained many times. If you have submitted a ticket, you will need to have patience. All tickets are handled by real people, not robots. It is a FiFo system.
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on July 01, 2015, 01:06:24 AM
What s good about summiting a ticket it has NOT helped me yet hoppersjj@yahoo.com Took over and sedated my computer and I was not even suppose to have nothing but Avast and now can't get to desktop, charms, tools or anywhere to delete Avast and I suppose Grimefighter that has my other computer sedated. Use at your own risk.
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on July 01, 2015, 11:29:27 AM
one more angry user of GrimeFigter: I installed GrimeFigter on Sunday June 30th 2015, since there I can´t work anymore on my Desktop with Win 7 !! No Internet, no devices, no chance to de-install avast, no chance to de-aktivate the Avast-Task in the Task-Manager. A lot of tickets to Avast, but they don´t care about my problem. What the hell ist this ?!?!?
Title: Re: Grimefighter - new user - very upset!
Post by: Eddy on July 01, 2015, 11:42:48 AM
wlffjc,
Quote
no chance to de-aktivate the Avast-Task in the Task-Manager
Ofcourse you can't. avast defends itself. If you could easily disable avast so could malware.
Quote
A lot of tickets to Avast, but they don´t care about my problem.
It is not even 1(!) day after you have submitted the first ticket. You just have to be patience. It is a FiFo system and that means each time you submit a ticket or change a existing one you will be put back to the bottom of the stack.

hoppersjj,
If you have the choice between Windows and GrimeFighter when booting the system, choose GrimeFighter and have it undo the changes it made.

If you don't have the choice and want help:
https://forum.avast.com/index.php?topic=53253.0
Scroll down to "If you cannot  Boot the computer"
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on July 01, 2015, 04:03:49 PM
Quote
choose GrimeFighter and have it undo the changes it made.
... which, as previously reported in this thread, does not work.

When is Avast going to discontinue this extremely unpopular 'Grimefighter' product?
Its only success is to cause extreme frustration for customers of other Avast products.

We don't need a ticket to submit this, "shame on you."
Title: Re: Grimefighter - new user - very upset!
Post by: Eddy on July 01, 2015, 04:21:32 PM
Slowly, but surely it is getting better.
It is not going fast, but it is getting forward.

Well, you do have to submit a ticket if you want your money back.

Although many users have problems with it, don't forget the majority doesn't.
In general people post if they have a problem, not if everything is working fine.

In my opinion it doesn't have to be discontinued because it has a lot of potential.
I do believe that avast released it way to early to the public.
But as it often goes with commercial companies...
They buy something/do a take-over and that is costing (a lot of) money.
So the CEO's and such say "Go sell it, we need to make money in order to get our investment back a.s.a.p. and start making a profit with it."
Title: Re: Grimefighter - new user - very upset!
Post by: Asyn on July 02, 2015, 08:07:45 AM
When is Avast going to discontinue this extremely unpopular 'Grimefighter' product?
Its only success is to cause extreme frustration for customers of other Avast products.
See: https://forum.avast.com/index.php?topic=172405.msg1224373#msg1224373
Title: Re: Grimefighter - new user - very upset!
Post by: REDACTED on July 02, 2015, 09:41:42 AM

Hi there,

I too am an Avast Internet user who installed the GrimeFighter software this week, after running a scan for performance issues GrimeFighter apparently found 18 (none of which are listed), but I took the chance to run and reboot all the same.

On reboot the system disconnects from the internet. It won't restart without disconnecting from my broadband.

On restart, GrimeFighter won't run without an internet connection..... and I am not able to connect to my broadband without reaching my home screen after a restart............

So.... tell me Avast.... how do you suggest I run GrimeFighter???

Very confused and pretty darn annoyed.