Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on August 08, 2014, 06:17:04 PM

Title: GrimeFighter is not working
Post by: REDACTED on August 08, 2014, 06:17:04 PM

I've recently purchased this product, and have run it about five times. It gives me the "HQ failed" error message every single time. After reading these forums, I see now that I have paid money for a product that does not work (considering the volume of people complaining about this product not working, and seeing no apparent fix). I've requested a refund in support already, but I'm posting my support ticket number so that I can be sure that it's seen.

My ticket number is NML-746-74411. I've only ordered it a few hours ago.

Thanks in advance,
Lamarr

Title: Re: GrimeFighter is not working
Post by: schmidthouse on August 08, 2014, 06:39:24 PM

Hi and welcome.
You've done what's necessary, it's unfortunate you are having issues. I have not read of any definitive fixes but that doesn't mean there hasn't been progress.
I believe refunds can take 7-10 business days.