Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 09, 2014, 02:31:52 AM

Title: How come 'istartsurf' cannot be removed with avast?
Post by: REDACTED on August 09, 2014, 02:31:52 AM: Hi,

when I purchase avast, I was expecting it to be able to get rid of the malware, but it's still there.

How come?
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: Pondus on August 09, 2014, 02:49:22 AM: It is not malware but PUP = not virus / Possible Unwanted Program ..... crap that usually follow with freeware downloads

Avast PUP detection is default off exept for in boot scan, so if you want pup detection turn it on
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: REDACTED on August 09, 2014, 02:50:31 AM: Oh thank you! how do I turn it on?
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: Pondus on August 09, 2014, 02:52:31 AM: You can try remove it with Malwarebytes and AdwCleaner

Malwarebytes and instructions found here https://forum.avast.com/index.php?topic=53253.0

AdwCleaner here http://www.bleepingcomputer.com/download/adwcleaner/

If still problems, follow instructions at first link for how to get removal assistanse
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: Pondus on August 09, 2014, 02:53:18 AM: Quote from: ugeane on August 09, 2014, 02:50:31 AM
Oh thank you! how do I turn it on?
In settings for evry shield and scan type
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: REDACTED on August 09, 2014, 03:01:33 AM: Why do I need to download other softwares to remove 'istartsurf' when I have bought avast subscription to do the job for me?
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: Pondus on August 09, 2014, 03:09:15 AM: Quote from: ugeane on August 09, 2014, 03:01:33 AM
Why do I need to download other softwares to remove 'istartsurf' when I have bought avast subscription to do the job for me?
No security program have 100% detection.....
If avast does not clear it, you have a option

And most users here have avast and malwarebytes installed......
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: REDACTED on August 09, 2014, 03:48:07 AM: Oh then I want to feedback to Avast to deal with 'istartsurf' today!
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: Pondus on August 09, 2014, 10:59:59 AM: Did you turn on PUP detection ....... did that remove it?

Did you try malwarebytes and/or AdwCleaner ?

Do you need help removing it?
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: Asyn on August 09, 2014, 11:03:56 AM: Naat is waiting for the ZOEK log here: https://forum.avast.com/index.php?msg=1114108
Title: Re: How come 'istartsurf' cannot be removed with avast?
Post by: REDACTED on August 12, 2014, 02:52:23 AM: problem solved thank you!