Avast WEBforum

Other => General Topics => Topic started by: REDACTED on August 13, 2014, 03:14:30 PM

Title: licence key
Post by: REDACTED on August 13, 2014, 03:14:30 PM

Does anyone know if and where the licence key is stored on my pc? I just upgraded to Avast internet security but I typed an invalid email address when I purchased the product  and I never received the key. I have submitted a ticket to avast support to change my email to the correct one and resend the key but reading on the forum that the response times can be rather "slow" I was wondering if there was another way to get it locally as I want to install it on my other laptop.

Thanks in advance.

Title: Re: licence key
Post by: Eddy on August 13, 2014, 03:18:07 PM

login at http://my.avast.com and change the email there.

after that:
http://www.avast.com/resend-license-paid.php

Title: Re: licence key
Post by: REDACTED on August 13, 2014, 03:38:58 PM

yeah thanks eddy I did that and when I clicked on resend licence i got this response

Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

I think this is because when I filled in my purchase details I did not type out my email address correctly.

Title: Re: licence key
Post by: Eddy on August 13, 2014, 06:25:25 PM

I suggest you create a support ticket:
https://support.avast.com/