Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: janbuczylo@yahoo.co.uk on August 14, 2014, 11:31:53 AM

Title: Grime fighter crap
Post by: janbuczylo@yahoo.co.uk on August 14, 2014, 11:31:53 AM
HOw can i get money back for this?
It is trying to connect to the internet on reboot but it is not possible as i do not have cable and for Wi-Fi to run, PC must be switched ON, therefore it will never do what it suppose to do. I need my refund please.
Title: Re: Grime fighter crap
Post by: Asyn on August 14, 2014, 11:37:34 AM
Submit a ticket: https://support.avast.com/Tickets/Submit
Title: Re: Grime fighter crap
Post by: Davidek on August 14, 2014, 12:21:35 PM
Hello Jan,

Please post your ticket number here and I will make sure it gets handled asap.

As I wrote on another thread, the issue we have is that GrimeFighter sometimes (not in all cases) cannot recognize the network card or external wifi USB and therefore you get the error message you see.  We are working on resolving that and in the meantime creating a blacklist of those network cards we know we have issues with so other users don't have the same frustration as you.

I know this doesn't help you much but I wanted to provide some background on why this is happening.

Regards