Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 16, 2014, 03:28:50 PM
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Hej
Last day i tried to help my sister by making her pc faster so i started an Avast! scan and i ask me to update it but some thing went wrong and i just did a scan using the older version. today when i triede to start it the PC i went stok just after the Windows loading logo in black screen i tried restart and it did't help, also triede in safemode but i frezze at "aswRvrt.sys" for a couple of secoonds and vent to bluescreen. i also triede to start i in last working condition but this did't help either.
the pc
is an Asus whith Windows 7 64bit
Is there anything i could do to get it to start?
- Jesper A. Haugaard
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You may want to try using an ISO disk.
Did you by any chance create a system recovery disk.
Can you re-boot and get to the command prompt?
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if you by "can you re-boot anf get to the command promt?" mean starting it in safemode whit commandpromt, then it get the same aswRvrt.sys message as in normal safemode and safemode whit network.
we dont have a recovery disk or ISO disk if that is the same as an installation disk for windows 7
UPDATA i played a little around and got the the sceen whits is attached
Startup Repair - tried
System restore - Tried to the one point show
is it this commandpromt you ask for?
Verification:
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See: "If you cannot Boot the computer"
Instructions: http://forum.avast.com/index.php?topic=53253.0
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Download the following three programmes to your desktop :
1. Rufus (http://rufus.akeo.ie/)
For 64bit systems
2. Windows 7 64bit RC (I will PM the download link for this )
3. Farbar Recovery Scan Tool x64 (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/)
Insert the USB stick Then run Rufus
(https://dl.dropbox.com/u/73555776/rufus.JPG)
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
(https://dl.dropbox.com/u/73555776/RufusISO.JPG)
Then copy FRST to the same USB
(http://dl.dropbox.com/u/73555776/frstwintoboot.JPG)
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here (http://lifehacker.com/5991848/how-to-boot-from-a-cd-or-usb-drive-on-any-pc)
Windows 7 and Vista screenshots
When you reboot you will see this.
Click repair my computer
(http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg)
Select your operating system
(http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg)
Select Command prompt
(http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg)
At the command prompt type the following :
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
(https://dl.dropboxusercontent.com/u/73555776/frst.JPG)
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
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attached the frst.txt file as essexboy requested
Update: just notice that i did not have the "addition.txt" box were marked in your guide is this a must have or not importen?
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Seems your reply was missed, I'll try to get you some attention. Please be patient.
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Hi, sorry that I lost you
Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press Fix
Once done try a normal boot
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Hi
just tried run the "fixlist.txt" it and it saved a "fixlog.txt" and i tried to restart the pc, after waiting 2 min. at the same place i used to get stock, I cut the power and tryed it in safe mode to se if it were the same point it went stock and it were, at aswRvrt.sys and went to blue screen.
shout i try run a the fiixlist.txt again and then wait more time?
ill attached the fixlog.txt if it is anyhelp
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This fixlist will now disable Avast. Did you download any windows updates at the same time ?
Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press Fix
Once done try a normal boot
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Hi Again :D
i tryed to run the old fixlist once again, and after that i tried a normal Windows repair, just as doing some thing in the meantime to you next step respond. but the windows repair said i have made i work and restartet and it worked so now i can use it again tryed restart it once again to se if it would start again, and no problem anymore it seem.
to anwser your question about windows update, then there might have been one i cant remember if it were that day or the other but i think there were and update before i coudent start it.
would you say i should uninstal avast tottaly and then reinstal it or is this not nessacery?
anyway a HUGE thanks realy nice support and proffesionel
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No it is not essential to do anything with Avast, that was my last resort option
Glad you are back up and running :)
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i tryed to run the old fixlist once again, and after that i tried a normal Windows repair, just as doing some thing in the meantime to you next step respond. but the windows repair said i have made i work and restartet and it worked so now i can
Curious, you said you ran "old" fixlist....you mean you re-ran the first (reply #7) one Essexboy posted above again ?......then did Windows Repair and it then booted ? In other words.....you did not run second fixlist (Reply #9) he posted at all ?
Just trying to understand for future people with possible same issue.
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Yep, first ran the fixlist from #7 and restartet the PC nothing happend same failure, tried run the same fixlist from #7 and them do a windows repair and it work.
Just as bonus. i had tryed restart it as an earlier point but fail. Also tried a Windows repair whitout any ting happend before making a post in this forum.