Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 17, 2014, 07:03:05 PM

Title: Internet Security (paid license) license failure. Can't process license
Post by: REDACTED on August 17, 2014, 07:03:05 PM

Internet Security popped up saying my license has expired.  It is good until Nov 2015, 10 pc's.  I just downloaded the license from the web site, double-clicked the file and the program tried to insert / activate it.  Now I'm getting an error dialog that says

Dialog box title:
avast! avast! Information

Dialog message:
 "Unable to insert the license file.
Not enough storage is available to process this command."

The program status page says my license has expired, it's valid until late next year.

help,
Monte

Title: Re: Internet Security (paid license) license failure. Can't process license
Post by: REDACTED on August 17, 2014, 07:07:42 PM

Just looked at Programs and Features in Control Panel, Windows 8.1 by the way, forgot to mention, I had just reinstalled avast on July 14, this problem came up 30 days later.  Is the "trial period" license not getting updated somehow by the new license?  If I uninstall and reinstall today is this just going to come up in another month?

Monte

Title: Re: Internet Security (paid license) license failure. Can't process license
Post by: Para-Noid on August 17, 2014, 07:54:27 PM

Try a repair...Control Panel>Uninstall a Program>double click "avast">click "repair">reboot.
Then try to insert the license.

If you need avast to re-send a purchased license use this form (http://www.avast.com/resend-license-paid.php).