Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on August 19, 2014, 04:46:58 PM

Title: How do I check ticket status
Post by: REDACTED on August 19, 2014, 04:46:58 PM

I've submitted a ticket, but cannot find how to check its status.
Will I be emailed if there is a change?

Thanks

Title: Re: How do I check ticket status
Post by: Eddy on August 19, 2014, 04:57:58 PM

Login at:
https://support.avast.com/Tickets/Submit

Title: Re: How do I check ticket status
Post by: REDACTED on September 08, 2014, 10:55:07 PM

Anyone else having problems with the support site?
9 times out of ten the login fails for no reason. And when I login to my.avast.com (works 10/10) I can't find the support tickets menu.

Title: Re: How do I check ticket status
Post by: Eddy on September 08, 2014, 10:56:42 PM

Login at the support site as I said.

Title: Re: How do I check ticket status
Post by: REDACTED on September 08, 2014, 10:59:05 PM

That's the URL thats giving the problems.  Login almost always fails. Seems to be a timing problem.

Title: Re: How do I check ticket status
Post by: Eddy on September 08, 2014, 11:03:59 PM

No problems at all for me when I try to login.
Could be temporarly files need to be removed and then try to login.

Title: Re: How do I check ticket status
Post by: REDACTED on September 20, 2014, 08:42:35 PM

Have same problem, can log in everywhere but the check your ticket support, were you claiming a refund per chance ?