Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 25, 2014, 05:57:59 AM

Title: Ongoing Protection Service
Post by: REDACTED on August 25, 2014, 05:57:59 AM: Hi Guys,
Through the avast pro UI I purchased another year license but it requires you to participate in auto renewal. They call it “ongoing protection service”. Other than calling my credit card company and stopping the payment how can I stop this auto renewal?

Thanks
Title: Re: Ongoing Protection Service
Post by: Asyn on August 25, 2014, 06:19:08 AM: Submit a ticket: https://support.avast.com/Tickets/Submit
Title: Re: Ongoing Protection Service
Post by: REDACTED on September 23, 2014, 10:52:03 PM: you can disable on going protection service by going to this link and watching a very quick video. I was frustrated myself and since submitting a ticket seems to be a waste of time since no one ever contacts you. I like Avast...but thier customer service in non exsistent.

https://www.youtube.com/watch?v=lTEHd-GyYJE
Title: Re: Ongoing Protection Service
Post by: Charyb-0 on September 24, 2014, 02:26:38 AM: Quote from: indianrock88 on September 23, 2014, 10:52:03 PM
you can disable on going protection service by going to this link and watching a very quick video. I was frustrated myself and since submitting a ticket seems to be a waste of time since no one ever contacts you. I like Avast...but thier customer service in non exsistent.

https://www.youtube.com/watch?v=lTEHd-GyYJE (https://www.youtube.com/watch?v=lTEHd-GyYJE)

@indianrock88
Ongoing protection service and avast self-defense are two different things.

@RickB
Please do not disable avast self-defense.

Where are you required to participate in the Ongoing Protections Service? You can opt out of it while making a purchase. Please see attached.
Title: Re: Ongoing Protection Service
Post by: REDACTED on September 29, 2014, 01:11:59 PM: I too am trying to opt out of the Ongoing Protection service.. i.e. automatic renewal. You mention that to opt out, I can only do so while making ANOTHER purchase... I don't want to do that.. I just want to STOP THE AUTOMATIC RENWAL. I looked everywhere in the program as well as in my account settings and it seems like an impossible task!
Help..! Thanks.
Title: Re: Ongoing Protection Service
Post by: bob3160 on September 29, 2014, 03:20:42 PM: Go to : www.avast.com/en-us/find-order

look up order by order number/password sent to your email

or

look up order by email address and last 5 of credit card

manage the order and select to not auto renew.
Title: Re: Ongoing Protection Service
Post by: REDACTED on January 21, 2015, 07:49:08 PM: bob3160 ty
Title: Re: Ongoing Protection Service
Post by: bob3160 on January 21, 2015, 07:54:57 PM: Quote from: sonvold on January 21, 2015, 07:49:08 PM
bob3160 ty
Happy to hear it helped someone. Your welcome sonvold. :)
Title: Re: Ongoing Protection Service
Post by: Eddy on January 21, 2015, 08:07:31 PM: Happy to see someone actually (re)searched before asking :D
Title: Re: Ongoing Protection Service
Post by: REDACTED on April 06, 2015, 12:29:59 AM: Thank you Bob
Title: Re: Ongoing Protection Service
Post by: bob3160 on April 06, 2015, 12:42:12 AM: Quote from: bltyler53 on April 06, 2015, 12:29:59 AM
Thank you Bob
Glad to know that something old is still helping someone new. :)